Dwayne Lane’s Arlington Chevrolet

Went in with a engine light on. They checked it out & found out that a spark plug was fouled out & I needed a tune up. After the tune up Escalade is running great! Thanks for your friendly & thorough service!

ASK FOR TONY!!!
I went into Dwayne Lane in Arlington on Tuesday after having a horrible experience at another dealership. I immediately felt as ease when I walked in. The energy was positive and friendly. Everyone down to the service personnel smiled at you.
We explained to the sales associate, Tony that we didn’t want to be there all day and we wanted to look at one specific car. He had everything ready. Tony gave us a military discount and truly treated us like a friend. I never once felt like I was being sold something I didn’t want or need., I told him my budget he stuck with it didn’t try to up sell.
James in finance tried to find me a better rate and worked on it for hours, this team truly works for you and not against you. You don’t find people like this at every car lot.
I went to pick up my car today. Tony had my new car detailed, washed, and filled my tank. We felt like we were being taken care of by a friend. We were in and out of there in under and hour including all paperwork.
The people at this dealership are great. This is the first time I have bought a car and this will be the last dealership I go to unless Tony goes somewhere else :)
I recommend going here they treat your right!

Best Car buying experience in my life, contact Chris Brookhyser@ 425 879 7778, and make a appointment you will be glad you did. Takes care of you from beginning to end. Tell him Damon sent you.

Wonderful experience. Thank you Luke Miller for restoring our trust in Dwayne Lanes. Thank you for helping us get an awesome deal on a 2006 Jeep Grand Cherokee.
We were on a time constraint and ya’ll respected that and got this deal done quick and easy even though we drove a hard bargin.
We have never had any issues with their service department. They are always friendly and helpful.

Their website and business cards state «Remember, we’ll take care of you!»
This should be revised to «We’ll take care of you, if it is convenient for us!»
Unfortunately I was misled by my salesman Chris that they really cared about my future business and that they guaranteed they would make sure I was happy.
The car I purchased from them turned out to not be satisfactory and they refused to do anything for me other than swap into a car that was worth almost $ 4000 less on a $ 6000 car purchase.
I will certainly be doing everything I can to let people know they cannot be trusted and do not operate in an ethical manner.
Update: I see the dealership has responded to my review, saying they were working with me to find a different vehicle that fits my needs.
I have not received 1 phone call from my salesman to help in this area, nor any from the dealership, despite their promises to do so. Another example of empty promises that are not actually being followed through on!