Elite Medspa & Wellness

Updating my previous 5 star review down to 3. I only completed 5 out of 6 treatments and will not be going back — here’s why:
After rescheduling a couple appointments, I noticed literally all my hair grew back as if I had never gone to a single treatment. Not wispy, little tiny hairs — normal growth. I genuinely feel as though all the laser treatments did was temporarily stunt the growth. From April to November with 5 treatments in between, really?
Not to mention, every time I went I was given a different attendant, and only one out of the 5 spoke to me about how the treatments were going, what areas seemed to be troublesome, etc. It was basically an in-​and-​out treatment, and problem spots were not targeted even when I went out of my way to point it out.
I got a groupon for this place and honestly, I am so happy I didn’t pay full price for 6 treatments because I would be infuriated. On to wax treatments for me!
As far as politeness, atmosphere, and range of other wellness/​spa treatments, I would have to say this place does a great job presenting itself. I only have experience with laser hair removal so for that, ³⁄₅.

I had my first laser treatment here around April 2014. I had bought a package of 6 treatments. I used them for a Brazilian. I was so satisfied with their service, that I ended up buying into another special promotion they were having. Now, I’m in the process of having my face and legs done. OMG! I should’ve done this years ago! The place is very clean, the staff is friendly, and I know they take good care of their equipment b/​c I happen to overhear the staff talking about the machines just having their routine recalibration done. I will say that if you are looking for 100% hair removal, don’t bother. It isn’t realistic for any place to guarantee you 100%. I’ll be honest, I will be getting extra treatments to remove hair that has come to the surface on my vajayjay but I would say that 90% of my hair is G-​O-​N-​E and that spells success in my book!

I bought a Groupon for a 6 session Brazilian laser treatment at Elite earlier this year. I made an appointment for my consultation and was told right from the beginning that 6 sessions may not be enough for everyone depending on your skin and hair type — I appreciated the transparency and it helped me have reasonable expectations from the start. I have extremely sensitive skin and could only shave once or twice a week before having the laser treatments, so it was worth it to me even if I still had some hair after completing all 6 sessions. After the very first treatment, I saw tremendous results. While I still had hair, it was much softer and I was able to shave every day without any ingrown hairs or irritation. Over the next few treatments, I had some spots of hair still growing in, but overall an incredible improvement.
I just finished up my last session yesterday and have had nothing but positive experiences with Kristi who I had as my technician every time. She always made me feel comfortable in a situation that could be quite awkward. We’ll see how much hair growth I still have over the next couple weeks, but overall I am very happy with my experience and results.

Ok, today is my first day, I went for consultation in Elite after I bought Groupon online for laser hair removal, I met w the lady, she explain to me everything about the policy, laser how it’s work,…, she gave me all the time to understand and she answered to all my questions, the only things that I didn’t like: is she was complaining, that they don’t really like people coming through Groupon:(
And they going to stop this service soon, because laser machines are so expensive:(
Well! I didn’t feel great to hear about these things in my first visit, I was expecting a large smile not complain:) anyway my next appointment is on 21 December, I hope all goes good, and I will post my reviews again,
But the place was so clean,

I gave this place a second shot, I’m glad I did, the service was terrible the first time I went and I walked out after waiting 10 times longer then I should have. it seemed like no one had a clue, several month later I went back, very different experience– I got an excellent micr, and I plan on returning. I will keep you «posted» :)

I came here last week for a microdermabrasion treatment as my normal place recently increased prices. Everyone was really nice and the place seemed clean, but I left with a lot of the microdermabrasion crystals in my eyes. So, while it was a fine bare bones microdermabrasion treatment, they need to work on the eye protection (or, if you are enticed by the prices, you should maybe bring your own).

A REALLY VERY TERRIBLE PLACE EVER! If you are going to spend money on this place, you must read this and please change your mind to look for somewhere else. I’M WARNING YOU!!! I had the 3^rd Brazilian treatment yesterday, Saturday Aug 29^th. I got different attendants each time. This time was the worst! You’re not gonna believe this!!! I got into a room to get ready for a treatment. After I laid down on the treatment bed, the attendant came, and she asked me to shave a little bit more BY MYSELF. She only gave me a shaver without lotion or gel, so it was pretty dry, but I had to get it done. Unfortunately, I couldn’t see it clear when I had to shave throughout the blind spots, especially deep inside to the intimate areas, and that with no any helps. Until it was good enough, she started the treatment. It was really painful as every time I did. You cannot even hold your breath because it was non-​stop for even just a few mins, especially if you have sensitive or damaged skins. At the last minute, I couldn’t bear it anymore, so I spoke up «Wait». She asked me «Are you okay?» I told her I got hurt then she just said, «Oh! You know what, because YOUR BLOOD COMES OUT.» While I was a little shocked, she right ahead kept doing the treatment without asking anything or even stop!!! OMG! How could that happen? I got more pain because she did with the laser on that bleeding area and exactly the right spot I got cut. Why didn’t she tell me prior to the treatment? Of course she saw it when I was shaving. Can you imagine how hurt it was? And why didn’t she stop? It wasn’t the first time they had done the treatment while I was bleeding. Think about it If I got inflection on my vagina!!! DAMN IT!!! After the treatment done, she gave me wipes to clean. I found out there were 2 or 3 spots injured. I got bleeding and it didn’t seem stop easily. It was so awful, hurt, and irritated. I need ANTI-​BIOTIC OINTMENT CREAM badly, so I asked the attendant for it. Incredibly, they don’t have it in this place. Can you believe that??? How can this place qualify as a MED SPA? They don’t even have FIRST AID for customers? I was told, «No, we don’t have it here. You have to go buy yourself at the CVS». Really??? R U Fcking SERIOUS? Moreover, they are not professionals at all that was why they let customers shave themselves. She also said to me out loud at the registration, «Oh right! U need it because you cut yourself». WHAT AN IDIOT!!!
I got start my bad day with too much worried, irritated, and uncomfortable for the rest of the day!!!

Bought a groupon for laser hair removal which i was really skeptical due to the bad reviews. It was super cheap, so i thought it was worth a try. I just got my second session done today by the same laser tech as my first visit. Her name is Kristi and she was wonderful! I was pretty nervous and didnt know what to expect when i went in for my first treatment. She was very informative and pretty much told me it wouldnt be bad at all. It turned out to be a piece of cake! I already saw some results after my first treatment and I cant wait to see the outcome when i finish all six sessions! She was super quick and we joked a lot during the treatment so i could keep my mind off it. I totally recommend this place to anyone and if you dont know who to ask for… go with Kristi!

I came here on Wednesday July 8 for a Brazilian, and July 9^th for my full legs.
This is a rating for their customer service and their promotion for the month of July only. Their customer service is great, and they are honoring all Groupon customers for the month of July. Call them for more information.
Before, I mentioned that I was not seeing good results for the Brazilian, and I was told by one of the staff member that it was because of the machine I was on. I was on one of the machine for the first 3 or 4 treatments, and the results was not very satisfying. However, I was switched over recently to the other one, and I will give an update on how the results turned out next time.
My first full legs treatments was my first time on July 9^th, so I will also update on that next time because I am still monitoring the results.
However, since they are having their promotion at the moment, I do recommend looking into it and grabbing them, and give them a try. Good luck!

I went for 6 laser treatments for Brazilian and they used a new, cutting edge laser i was told but it didn’t work at all. I have just as much hair as before and even at other salons 1 treatment worked while this didn’t. Staff is nice but don’t waste your money.

COMPLETELY DISHONEST
After 9 laser hair removal treatments I see almost zero results. I read many reviews on Unilocal that report the same issue. I also should have known something was wrong when I felt nothing during most treatments. After speaking to my dermatologist, it’s likely elite medspa keeps the dosage of their lasers low in order to force customers to buy more treatments.

If I can give them –10 starts I will do it. This is the worst customer service ever. My first appointment was at 6 and I had to wait 30 minutes to get my service. The second appointment they booked for me was not on the computer. They kind very un responsible for their business. Highly don’t recommend.
The owner who made appointment for me called me in the morning and said I Cannot get any refund. Please read the trap they let you signed in the paper work carefully. They said if you late or cancel your appointment you have to pay them fee. And when they make a mistake they just say sorry?
She said I can’t get the refund because the treatment worth $ 200 something and she made an appointment for me today if I don’t show up I get charge $ 50 for cancel appointment. I feel like I have no way to get out of this. And I don’t know they will do good job for me or not? Really bad issue. Anyway, I HAVE TO continue my treatment by any reason if not I loose all my money. I wonder who can protect customers like me for those salons? But if I get burn or damage my skin from now on or my treatment does not work, I hope this is the good prove for me to talk to them later.

One of the main reasons I wanted hair removal is because my skin is sensitive and shaving makes it very itchy and bumpy.
I had 6 laser hair removal appointments. The hair was about 95% dark 5% gray. It’s been a couple months since my last appointment. Unfortunately, the procedure only removed approximately 50% of the hair. What I’m left with is PATCHY, itchy, and bumpy.
I tried using the «contact us» field on their Web page but never heard back.
:(

Late update! but I’m very pleased that the manager Stephanie called me up soon after I posted the review and sorted out the miscommunication. She was very helpful and friendly. I suggest that if you do come into a mixup/​confusion about a service, do try to do your own research, talk to friends who might have done something similar, or try to reach out to their management. Sometimes even experienced technicians can be misinformed or might tell you something that’s not correct. Best to double check.

I opened this account to write about what poor service I have received at EliteMed Spa.
There is nothing Elite about this place first off. I experienced rude staff and inconsistent treatments, No one available to answer or return phone calls or emails in a reasonable manner.
Also, when I asked for pricing on a particular service I was quoted a very high amount of money which then dropped to 70% lower than original quote in the matter of talking to two different people ON THE SAME DAY? Not a trustworthy business.
I also noticed that the turn around of staff is quite frequent. I don’t recommend it.

I bought a Groupon for laser hair removal at Elite Medspa and was excited to ask a few questions about the type of laser they used and set up an appointment. I’ve now left 2 voice mails and sent 3 emails through their website over the past few weeks with no response from them at all. I’d love to leave a review on their services, but can’t because no one will call me back. Not worth my time or money, don’t waste yours. I’m getting a refund from Groupon.

I used to like this place. but no more.
Last Saturday I went for my last session (I had bought a 6 session laser hair removal) only to find out that I already had 6 sessions done. This made me really upset because I was told I had one last session and timed it perfectly for it — I waited an additional 2 months between appointments.
Either way, I was very disappointed at the response from the manager. She said that I would have to pay around more than $ 200 to get what I wanted done and was not willing to do anything for me — i.e. some sort of discount at a reasonable price. She kept pulling out the brochure to show me how much it really costs. Seriously? No sense of customer service. If I am told that I have one last session — I trust and believe it.
This was a waste of my time and it left a bitter taste. I have been very patient when I was coming in for my other sessions — but the wait times are long and I had to get re-​scheduled at least twice because of the wait. At one point Stephanie, the owner, had offered some free sessions for microdermabrasion for the inconveniences that I have experienced in the past. I asked the manager about being able to transfer those sessions into my hair removal — even for spot treatment and nothing.
I am never coming back and I would think twice before considering of doing business here.

If you are looking for a medspa with a great location, friendly staff and amazing results, look no further! The staff is always friendly, thoughtful, and considerate. They do everything in their power to make sure your experience is a phenomonal one!
Their equiptment is state of the art, and works wonders! I always get fantastic results, everytime.
With the calm atmosphere and beautiful décor, Elite Medspa is a little piece of heaven on Earth! I can’t say enough great things about this medspa. Try it out for yourself! :)

I LOVE Stephanie, the owner. She offered extra sessions to get the results and was always very friendly.
However, The wait times were very long. Appointments switched often. The laser didn’t work for me although I have the «ideal» hair/​skin colors. I have gone elsewhere to finish up what I started here. I wish it had worked out better, but I was driving quite a distance for minimal results after 7 treatments.

Came here for 6 sessions of laser hair removal. Unfortunately my back, shoulders and arms are now even more embarrassing than before. Instead of just a lot of body hair, I now have hair growing in stripes down my back, along my shoulders and upper arms. I look like a zebra. There was a different attendant each time, and each one blamed the prior attendant, but the reality is they just didn’t do a thorough job. Some attendants didn’t even know what package I had purchased — I had to tell them after I could tell they had completely skipped certain areas. After all of my sessions ended, I waited to see how the hair grew in. When it became clear that the hair was growing back in striped patterns, I emailed and left a voice message to see if they would fix the problem, but I didn’t even get the courtesy of a response. I don’t like leaving negative feedback, but the truth needs to be known.
I saw in a prior review that wait time was significant, even though an appointment had been scheduled. That was my experience, as well. I was consistently taken 15 to 30 minutes late.
I also have to say that laser hair removal was not painless. In fact, it was probably the most painful thing I have ever experienced — it felt like a scalpel cutting into me without anesthesia. To make it worse, during one session the attendant told me she reduced the power, but then at the end told me that she really didn’t.
I was hoping that they would fix the problem they caused, but they did not. Now I will have to look elsewhere. I would not repeat here.