Enterprise Rent-A-Car

Very fast, efficient and friendly service! Clean and nice cars. Wish I knew they were so close and convenient before I rented from the airport a week before. (Airport fees are outrageous and it was another company.) I love Enterprise. Whatever problems they seemed to have in 2014 as the others below stated… apparently they are gone now. I observed their customer service to others at the counter and they were polite, friendly and above and beyond! Thanks! When I come home again… I’ll be back!!!

They don’t answer the phone. They charge a $ 50 deposit even when the car rental is being covered by insurance. The car smelled bad, had low tire pressure and the interior was streaky and sticky.
I also had two mishaps that turned me off to this location:
I left my proof of insurance in my car when I dropped it off at the body shop. This location wouldn’t release the car to be without it even though my insurance arranged the rental. That was a time-​consuming headache.
Worse, they called me two hours before close the day before Thanksgiving to tell me that insurance wasn’t paying for my rental after that day. They were closed the following day. I received the message 10 minutes before they closed, so I called to tell them I was on my way but would be unable to make it before close — could they wait an extra five minutes? The customer service rep refused. I asked if she’d call another, closer location. By that time I was crying. She acted like she asked them, then told me no and rudely added that they deserved time with their families too. I don’t disagree — but I was asking for a five minute grace period the night before Thanksgiving.
At that point, the kind guy at the auto body shop called the location that the agent at this Cooper location had acted like she’d called. That Enterprise agent — at the Pioneer location — was super sweet and stayed open an extra ten minutes so I could turn in the rental to avoid being charged out-​of-​pocket.
Needless to say, I will never use the Cooper location again and I’ll encourage everyone to use Pioneer instead.

I rented a car here for a client and they were what I would consider poor customer service upon getting the car. Plus they gave us a car with expired tags. Not to mention another lady got a different car with expired tags when I was returning my clients. They do not have their game together.

Just a heads up to everyone using this place, you will still be charged $ 50 deposit in order to use a vehicle even if you are involved in a car accident. I was unaware and not informed of this charge until I had already dropped my vehicle off and was in their office. No one informed me of anything that I needed to pick the vehicle up. I guess they expect you to be a mind reader. They were also rude every time I called to see when a truck would be available. It took two months of checking. No one called me ever to inform me a truck was in, I had to call each time. I luckily called on day that they had one. Horrible service, rude, too many warm bodies not working toward helping customers. Only one guy actually had a smile and seemed cheerful. Wish I would have that guy helping me… Oh and they let the phone ring like crazy while you’re waiting what seems like a lifetime for your vehicle to be ready.

Never answer their phone. When they do you are left on hold indefinitely.
Charged me for 3 extra days. Had to fight and show proof that I called and informed them that I had dropped off my car at an approved drop spot. Didn’t believe me, said i never called, then said its too late once i showed proof. So I had to be super aggressive for them to refund the money they owed. They were also visibly angry that they had to do what was right.
They also charged me a full tank on return at over $ 5, when I know there was at least a quarter tank left. Plus a sign that said $ 4.55 on the counter for refuels per gallon. But «it’s what’s on the contract,» not the advertised sign at the desk.
Selection was between 3 cars, all were $ 50 a day instead of the $ 8 advertised.
Oil hadn’t been done and whipper fluid hadn’t been filled. So every time I got in, I was reminded of their incompetence when the car audibly informed me.
EVERY enterprise I tried to call to have me picked up gave me a number that went to a different business. All the stores claimed they couldn’t pick me up. My tow truck driver was the one who delivered me. Even after making no less than 5 calls. And everyone was rude on the phone once they realized I couldn’t be their customer because the store that didn’t exist had a claim on my locale.
I would rather buy a bicycle than ever use these rude thieves again. And if I were their District Manager, I’d resign so someone else with the ability to guide their people could take over.