FedEx Office Print & Ship Center

Brad, the Unilocal poster from 20 days ago, speaks the truth: Stay far, far away from this Fedex location. A rating option of «negative 10 stars» would be perfect for the torture that my husband and I endured this evening at the hands of Pat and her younger female co-​worker (who Pat appeared to be training in her very likeness). Not only were they woefully unknowledgeable about Fedex shipping services, but they were unbelievably rude and unprofessional. I have tried to endure the service at this location for over a year (shout-​out to Jessy who is a true professional), but tonight was the last straw. Not only did I receive horrific service, but I also witnessed the employees’ behavior during two other customer transactions which left me speechless. After I left this location in disgust tonight, I was tempted to give up on FedEx altogether, but I am glad that I did not. Instead, I drove to the Courthouse location (2300 Clarendon Blvd) where I was greeted by a smiling Mychel who went out of her way to help me and found a mailing solution which cost 3x less than what Pat and her colleague were proposing. Note to FedEx: Please look into the problems at the Fairfax Drive location. The store has been neglected far too long and desperately needs your attention. Your customers deserve better.

Well, I just went here for the last time. It’s very close to my work and therefore accommodating in that sense, but I am never again going to put myself through such torture, ever again.
First off, the people working here have ZERO customer service skills. Never once have I gotten a greeting, or a «Gee you’ve been standing in line patiently for 15 minutes, can I help you?» The general rule of thumb here is: Fend for yourself. If you need help, good freaking luck.
Just left there trying to print 10 business cards. Was going to cost $ 65. No joke. Ask them yourself. So the lady, who was infuriating every single person that came in because she’s not only unresponsive but not even remotely accommodating, said $ 65. I asked, may I have two sheets of card stock and just print it on the printer then, and double side it? And she said no, that I would have to buy a package of card stock. At this point, you give the 2 sheets of card stock (which costs Kinko’s under $ 0.01) for free. Forget protocol.
Kinko’s is a dinosaur of a company, so behind the times it’s not even funny, and the people working there are the worst of the worst. I will also be contacting corporate because NOT ONCE have I been into this location and seen smooth sailing. It constantly looks like an overrun pirate ship, manned by a bunch of lifeless zombies who’s sole task is to stay at the back of the building, as far away from the customers as humanly possible.
GO HERE. I dare you.

Great service, efficient and friendly staff.
I go there often to ship packages for my company.
Jessy is the best!
Even at the end of a 12 hrs shift, he is still courteous, professional and fast.
FYI– cheaper than UPS

I went in there with a printed label. They knew what to do with me after taking just one look. They put the label correctly on the package and I was on my way in less than 3 minutes. Now that’s what I call amazing service!
I also messed up as I printed a home delivery package notice but I had an express box, but they put it to express and were very accommodating

Always quick and friendly customer service. Today thought I ordered my presentations to be bound. Apparently I might not have but they took my word for it and bound it without making me wait.

As other reviewers say, professional, quick and efficient. Multiple times I’ve sent a job to them, walked straight there despite the «few hours» estimate the website quotes, and it’s ready. The only thing keeping it from five stars is that it is a little pricey, but honestly, it’s almost worth the price to have it done quickly and done right the first time. I’ve never had to have them redo a job and the staff are always very friendly and polite and professional.

Came in in a tizzy trying to get my thesis printed with only an hour to spare before my due time. The man who helped me (Charles) was patient and helped me with a complicated and important job. Really glad for his great customer service. The only reason for the 4 stars rather than 5 is the other woman who was working. She was a grumpy, unhelpful woman.

Went in for a passport photo around 2pm on a Monday. Was in and out in less than 15 min. The staff were friendly but professional and efficient.

Overpriced and sadly isn’t open 24 hours a day, that would be the end of the criticism. There is nothing else to fault the save-​your-​ass-​at-​the-​last-​minute store. Helpful staff will help you save your own ass on weekends offering a diversity of services that are pretty much only offered here.

FedEx just pulled a bait and switch. Would honor a sale price on something with override from manager — who was on a concall for another hour. This after waiting a half hour just to be helped. No thanks — never using them again.

Ridiculously close to the ballston metro which is where I’m at currently… and the service is so nice! The gentleman there helped me print out two copies of the document I had emailed him and was super friendly! Overall a great neighborhood spot to help with your printing!