Ken’s Appliance Service and Dryer Venting

i cannot say enough about Ken. I called him after a different company quoted me $ 282 for a new washer drain pump. Ken showed up within the hour and it turned out I didn’t need a new pump at all. There was just a small peice of plastic stuck in the pump. His honesty and capability saved me hundreds of dollars. I highly recommend him. Thank you Ken. We will ALWAYS use you in the future

Just called the listed number. Voicemail says Ken is no longer taking appliance customers

Ken arrived when he said he would (and at my request, called 30 minutes ahead to let me know he was on his way) and fixed the problem with my dryer without any trouble. I wish it had been a little cheaper ($ 90 for the service call and $ 70 for the labor, which was about an hour), but it’s so hard to find people who show up when they say they will and actually fix what they’re supposed to fix that I didn’t mind paying.

Ken came in to service our dryer vent. It turned out there was birds nest in the vent and he cleaned it out. He didn’t want to clean out the dryer vent saying it was already clean but offered to blow it out for us. But he never recommended a cage over the vent to keep birds/​rodents out in the future! The problem has recurred now and I finally did some google searches and realized we needed a cage. This is going to cost us big as now the entire vent is now wet and covered with lint and we are told it needs to be replaced by a contractor.

I waited all day for these folks to come service my Whirlpool dryer. No one ever called or showed up.
No more Sears appliances, EVER!!!

Wow! So great! So glad I found Ken’s services here on Unilocal.Professional, know his stuff, efficient, personable and all around nice. I’m confident in his work. I will absolutely use Ken in the future for any repairs in my home and I have already started recommending him to all my friends. He deserves it.

Ken is amazing. He is always prompt and works fast and efficiently. He’s super friendly and is great with my son who loves to watch him take apart and repair our appliances. I highly recommend his services to anyone. We have a pretty old, second hand dryer and he’s kept it going for us for much longer than we thought it would go.

Our dryer unexpectedly broke over the holiday break. We called up Ken hoping that he would be able to come by ASAP. He was able to fit us in that day a couple of hours later. He was friendly, knowledgeable and fixed our problem in 10 minutes!
We will definitely call him again and have already referred him to a few friends!

Oh Unilocalers, I hate to say it, but you really let me down here. Your exuberant ratings nearly cost me $ 600.
When my four year old refrigerator started running in the mid 50’s, I called Ken after reading your glowing reviews. He showed up with his toolbox and smiling face. And even though he looked like he was fresh out of high school, I thought he knew what he was doing, based on your reviews.
Ken spent about 1 minute shining his flashlight behind the fridge, noticed condensation on the suction value, and declared it to have «early sealed system failure» — e.g., a slow Freon leak. He told me the condensation was a sure-​fire sign, and that he didn’t need to look any further.
Well, he didn’t look any further.
He was nice about everything, including delivering the news that I’d need a refrigeration person who specialized in sealed system repair, and that it would be probably be hard to find someone like that, and that it would probably cost $ 150 for them to even come out, and maybe over $ 600 for the actual repair, and that I was probably better off just buying a new fridge, and had I seen how reasonably priced they were at Sears?
Gulp. I did mention this fridge was four years old, right?
Yet, something didn’t add up. Like my extremely cold freezer. And a quick google search told me that based on a few easy observations — which Ken would have noticed if he actually opened the freezer door — that his diagnosis was probably completely wrong.
So I called Alpha Appliance Services in Quincy, who came right up. Their technician looked in my freezing freezer, and at my very clear ice cubes, and the way my refrigerator was organized and identified the problem to be (ready for this?) simply the way my shelves were set up. I had two cabbages right beneath the thermostat. They were bouncing cold air back onto the thermostat and confusing it. A day later, my fridge is back to normal.
So Ken: kind-​hearted, sweet, kid, but clearly lacking the basic knowledge to be left alone in a kitchen with a major appliance.
I wish I had my $ 50 back. You’ve been warned!

I am glad to say that I «found» Ken here, at Unilocal.I called him because of the great reviews. I called him and he promptly scheduled a visit for the next day (General Electric would send someone within 5 days…). Ken was very professional and frank, telling me that he could fix my washer, but it wouldn’t be worth, given the price of a new one. He’s not the kind of guy who want to make money from his clients no matter what.
I will use him again. Highly recommended!

He was great! He fixed my fridge, he was very knowledgeable and professional with his advice. He fixed it pretty quick! I will definitely be using him again!

Ken is knowledgeable, approachable and efficient. He’s totally NOT creepy and tells you step by step what he’s doing to fix your appliance problem.

Ken was great. He was very friendly, professional, and did great work. I will use him again and I can certainly recommend him.

Pleasant and well-​mannered, Ken fixed my dryer quickly and thoroughly. He even vacuumed the dust that had accumulated around it and helped me change my vacuum bag.
Same day service.
Highly recommended.

Great guy; came over the day I called him and neatly repaired our 14-​year old range (replaced the igniter). I’d recommend him any time.

Ken fixed my fridge this week. He came over the day I called him, knew exactly what was wrong with the fridge, called his parts dealer to make sure the part was in stock and then came the next morning to do the repair. It was great service. He’s really knowledgeable about all kinds of appliances and is super friendly. I’ll definitely call him again if something else breaks. Which means I hope I never call Ken again! But if I have to call somebody, I’m really happy there’s Ken.

Ken was on time, he was knowledgeable and really friendly. The part he ordered for our broken fridge came on time and he was accommodating to a change in schedule. All around A++ service and highly recommend him. :)

Thanks James D.
After scouring google/yelp/angie’s list, etc., I was at a loss for who to call to repair my 10 year old Amana side by side refrigerator. I had purchased one of those service contracts through Sears that proved to be useless… scheduled 2 appointments, and both times the technician did not show up in promised arrival time window (Sears Appliance repair service customer service is useless, by the way).
Most of the reviews on internet for area appliance repair companies, had some glowing and some not-​so-​glowing reviews.
Gave Ken a try based on James D.‘s review. He answered the phone after 2 rings, offered to come the afternoon I called, was reasonably priced, performed good work and most-​importantly arrived on time. Nice guy, amiable, friendly and was honest about how much his fix would extend life of appliance, before I agreed to move forward with repair.
Boston needs more small business honors — specifically contractors, service providers — like this.