Lowe’s

It’s frustrating trying to buy tools and being treated like a thief. Everytime I leave Lowes I have a bad taste in my mouth about how the employees implement company policy. Including putting nail guns out of customer reach, not having staff available to get them down, then spending 10 minutes to get them down, then walking the tool to the front with a very polite older slow gentleman who walks past an open register to one with a line. When I mentioned it to the cashier he was polite but said yeah he’s not all there.
That’s the face you put in the tool crib? Stick to Parr, manor, or east side staple, the pros who treat people like the should

We bought a fridge from them a yr and a half ago and we were NEVER told that it was refurbished. It broke the other day and the repair guy said the new compressor would cost almost as much as the fridge! it was a Samsung compressor in a Frigidaire. I have also had the same problem with the lumber dept that others have stated I was treated like a shoplifter, left my cart in the store as they asked and had to write down the numbers for the wood only to find out they check your receipt before you leave. So why couldn’t I just bring my cart with me? Thanks for treating your customers like criminals meanwhile your the crooks!

I was out driving around looking for some herbs to put on my window sill. I drove past this Lowe’s and decided to stop in. I parked down by the nursery, looked at the outside plants because we have some landscaping projects coming up, and then I attempted to get into the nursery entrance. They have all of the doors blocked off so you have to walk all the way down to the opposite end of this very large building to go in the main entrance, then walk all the way back to the far end where the nursery is. Sorry, but if you want me to spend my money there, you have to make it convenient. Every Lowe’s/Home Depot I’ve ever been to has an entrance into the nursery. I found it easier to drive to a different store to spend my money, and there’s no way I’ll come back to this one in the future.

Well, No one from lowes ever contacted me, even after I requested the District or regional Manager contact me. I left my name and #. We have an account here and spend about $ 2−3K per month. The leaders of this store are a joke and they do have good people but with NO leadership they sink every time. I have dozens of complaints at this store. You may ask why don’t I just close the account. The reason is it is right on my way to the area we build homes and it would take more time to go somewhere else. I just wish they would fire the manager Mike and get some one at the top to really run the show.

Male clerk at lumber counter was rude and sarcastic, l tod him to forget it. This happened the morning of ⁹⁄₂₄₁₅!

This review is for the lumber yard and service desk. The lumber yard has to be the most inefficient system going. First you need yo go inside the store and tell the cashier what you are going to buy, and pay for it. Then when you load it up in your truck, they check what you have against the receipt. Do you know how many different kinds of 2×4’s there are? What a hustle! Put a cashier at the exit gate and save your employees and customers a head ache.
A couple weeks we put in a custom order and paid for it in advance. Yesterday we went to pick it up. It took 4 employees to locate the order and an hour of our time. Then we try to exit the lumber yard with our receipt in hand, and we are asked if we signed off on the order. No, we weren’t asked to. So back in to the other side of the store to the return desk. This store is run extremely poorly and I don’t think I have the patience or time to go back.

Ok, so I am new to the area and live right between the Lowes in Arlington and the Home Depot in Marysville. I usually would use the Home Depot but thought I would check out Lowes. Last night I went to Lowes as my daughter and I were on a search for dry wall for our bathroom (keep in mind, we have no idea what we are looking for besides that its drywall). When we first got there we did our own search around the lumber dept but couldn’t find the drywall anywhere. So we walked back and forth through the store twice before we came across a worker. He was an older gentleman, had a small box in his hand as if he was hanging up new merchandise. I asked him if he could help us and asked where the drywall was. He waived his hand as if to point in the direction and said it should be down near the lumber dept over there. I told him we looked over there and didn’t see anything and he said again, well that’s where it is (pointing to the lumber area). I politely said thanks, walked away, put down my other merchandise and walked right out the front doors and never looked back.
Ok, really? We are two girls on a mission, clueless when it comes to drywall and this guy couldn’t take a minute to walk us over to where it was and help us get what we needed. WOW, what excellent customer service! NOT. When I go to Home Depot, there are workers everywhere ASKING ME if I need help and offering assistance. When I do need help they always take the time to answer all my questions and walk me to where I need to be to get what I need. Very poor customer service at Lowes and I will never go there again when I can go the other direction and get 100% customer satisfaction at Home Depot.

Went to get lumber and the staff was rude, sarcastic and not helpful at all. The lumber yard was not organized and seems like a lawsuit waiting to happen. Home Depot just earned themselves a loyal customer.

Not so great. When one calls in advance to verify that a product is in stock, it would be wonderful to find said item available at the store a mere few minutes later. I simply cannot fathom that they «sold out» in the few minutes it took for me to drive from point A to point B. Lackluster customer service, at best. I believe the woman at customer service did not even bother to verify that the product was in stock, but rather assumed that it was. In the future, it would be helpful to ask the customer if they’d care to have the item held for pick-​up.
Waste of my time.

If I could rate 0 stars I would! I ordered a door on 11−22−14, I was told 2 business days a installer would call me, come measure and if standard it would be installed same day after paying. Dude calls that Tuesday says it’s a week out, and he would come ¹²⁄₂ 1 – 3 PM. 3 pm rolls around and still no guy. We try calling the number from the caller id twice and nothing… So finally around 5pm guy shows up says it’s standard and he will let the store now, and withn 48 hours the store will call us to sign the contract and get the door installed up to 5 days after that… Umm what? I was told 2 business days. So I call the store, ask for a manger and was given to someone not the manager but graciously took a note and let a manger know. I did get a refund but the whole process is annoying, and I am offended they lied to me, and they also stated the employee worked there for 3 years and never did this to anyone else.

It’s a lowes but I got good service from the guy in plumbing. He’s always knowledgeable when I have a question. Cause having plumbing problems suck.
Thanks to the guy in Plumbing.

This review is for their Build and Grow clincs that they do in stores. Usually we go to the Everett location since it is 5 mins from our house. That location was full so we had to do it at this location.
My husband took my son in. They had no tables set up at all, they were also running behind and the lady that was there was rude. She was curt in telling my husband and son that they were not ready. They make the kids sit on the cold, concrete floor. Everett sets up tables at least.
If you are going to run a kids clinic, maybe you should employee someone that is actually good with kids and not a rude lady. I will never register at this location again which is a shame since my son loves doing these projects with dad.

Really tired of the poor customer service, lack of communication, unprofessional attitudes and lack of product knowledge. There have been numerous occasions when we have spent our money elsewhere as the result of these offenses. We truly want to have positive experiences and we keep going back, but today was horrible! We bought a washing machine, and while extremely happy with the product, would have been even happier if we could have just gotten it off the shelf ourselves, gone through a self-​checkout, and loaded it into our vehicle ourselves. Of the 5 employees we interacted with today, only one was both courteous and effective. Thank you to the nice lady in Customer Service, who was the only one doing her job properly, and ironically, the only who apologized when others began playing at shell game with which door our washer could be found. Don’t like having extended warranties crammed down our throats, either. Offer them up, inform us why they might be great, but don’t try to add them to the sale and then get pouty when we catch on and say no thanks. Do you think LG would like to hear what employees are saying about their products in order to sell an extended warranty?

I just left Lowe’s with the worst customer service I have ever experienced. I frequent Lowe’s because of the proximity but they have forever lost my business. Last night I purchased a vanity only to come home and find it was completely demolished. No biggie it happens. What’s inexcusable is waiting for over 40 minutes after being initially helped to get the vanity replaced. No one ever came to the front with the product or asked why I had been waiting so long. There must have been 10 other customer who completed a transaction while I waited for my product. I called the Manager over, which the whole time there was already one in customer service, and asked for a refund. That’s when they decided they would grab it themselves but it was too late. I will drive a few miles out of my way and go to Home Depot instead.

Not a fan of big stores like this but this one does have the best customer service that I’ve had at a big department store

This Lowe’s seems to have a better staff than other larger home improvement stores in the area i.e. Home Depot. The staff seem pretty knowledgeable, if you can find them.
Also their nursery is very reasonably priced. It’s significantly cheater than the near by Plant Farm in Smokey Point.

I love this place! Much better then The Home Depot down the road in Tulalip! It’s also conveniently located by a lot of other places to shop. If I need to hop across the freeway or go grocery shopping after it’s easy access. Right now they have all of their flowers and trees out. There are some apricot and peach trees for about twenty bucks which I thought was a great deal! They were super friendly when checking out and they had everything that we needed to get!

I’m never happy to go to lowes… no one around to answer my questions and when there is someone available, they don’t have a clue.

This place is so disorganized and messy! It is also a unsafe place to bring children. Normally, I’d say… well duh! You wouldn’t think a hardware store could be safe for children, but I’ve been going to Home depot for many years and with both my children have never had any issues. If their working in an isle they (Home Depot employees) put up gates and have someone stand guard to prevent customers from getting hurt. Well, my husband and I went to Lowes with our three year old and she zipped around a corner… literally three seconds out of my view! As I came around the corner to get her, I noticed a sign on a chain three feet above the ground, which my daughter easily went under. She was standing just behind and off to the side of a fork lift being operated by a Lowes assocoate, whom was unaware of her, and almost got hit. Luckily we grabbed her, but the associate was oblivious. Five minutes later as we walked along the back of the store looking at supplies that were all lined up along the wall, we were stopped and told that we were in an unsafe area and that it was off limits to customers. I replied that we didn’t see a sign or anything letting us know and were told that normally a gate is suppose to be closed at the end of the isle… another issue with safety! BTW the incidents happened at different areas of the store. I will never go to this place again.

I buy all my rough lumber and building materials here. Drive in lumber yard is great. Home depot has them beat on price and selection when it comes to finishing materials. Buy your lumber, nail, and things like that here. Buy you faucets and sinks at home depot.