Marshalls

Rude young women at checkout so I asked for manager. I like the quality and price for their items but left today because I surround myself with good energy and kind people.

This place is much bigger than I thought. Many people were there till closing time. They have many fantastic clearance MK and RL shoes and sandals now. I wanted to get one but the line was too long to be worth waiting. I gave up…

To say I’m not a fan of shopping is a vast understatement to say the least. I despise it and I needed pants so I was able to walk there, buy pants, and get back in about a half hour. Well done, Marshalls, now I hope to avoid going back for a long time.

Let me explain how seriously I take customer service and how this Marshall’s was the complete opposite of my expectation. I went in to return some clothes, please note that I think this is becoming a Marshall’s characteristic, and not only did the entire endeavor take an unnecessary 25 minutes, it wasn’t even the line that was the hold up. I can promise you that customer service was not part of professional development for this store. The woman inspected each item of clothing, although the tags were clearly attached to each piece. She even went to the hem of the one dress to inspect it in front of me. Shockingly, I didn’t lose my cool, I just stared at her AND her manager, who literally took 18 minutes (7 was for the line) to go through each item and SCRUTINIZE it to ensure that I did not wear it. It was almost too rude to be real. Again, it’s not like the tags were missing, they were right there!
All this to say, this is the second time that I have been treated as such at a Marshall’s and I think it means that my time at Marshall’s may have come to a close. Work on your customer service Marshall’s because you’re making it extremely easy to pick other options, if only to not deal with your sub-​par customer service. Shame, shame, shame.

I would like to note most of the staff is helpful and pleasant. The inventory is well kept. However, I just left the store after being astonished at their version of customer service. I tried on a coat, after re organizing their poorly put together display by size. I asked an attendee if she would be there a moment so I could go grab a cart. When I returned the coat was nowhere to be found. After spending several hundred dollars, and waiting in line, I saw a staff member with the same coat I had requested be held. The staff member took the remaining two coats in both sizes, and then said she was putting them on hold for herself to try and I could «come back tomorrow if they didn’t work out.» I remember working retail, one of the only perks is the store discount. I don’t begrudge anyone that. However, when the store is still open, and a customer is more than willing and in fact requesting to purchase an item it’s INSANE to suggest they take time off from their work and see if a staff member decided to take a pass. After her flippant, rude, and entitled attitude I will not return. Sorry folks your savings isn’t worth me putting up with your deplorable staff.

I love Marshalls, but NOT THIS ONE!!! Clothes selection is poor, displays are even worse. Lots of shoes on display but NOT a good selection of sizes. Always looks messy and disorganized, there doesn’t seem to any rhyme or reason to where stuff is placed, especially clothes. Maybe they need a better Manager who cares about how inventory is organized.

Typical large selection of mediocre quality clothing and other things with very reasonable prices. Good snack selection at the end though.

Usually marshalls makes me happy, this location makes me very very sad. I’m always fooled by the awesome shoe display, only to find that they only have size 6.5 left. Also the fitting room attendant always looks pissed and the ladies working the check out are always super angry.
I watched a girl get denied a refund on a coat because she didn’t have a receipt and a button was missing. You wouldn’t see this go down at Neiman’s :) It was seriously stressful to watch the cashier and customer yelling at each other. As I felt my blood pressure rising I decided to ditch my purchases and get out of there. Apparently good deals warrant bad customer service.
The two stars are for the homeware section, cause it’s the bomb. But be prepared to wait in line…

Normally I like shopping at Marshalls, I just wouldn’t recommend this location. First of all, it is always a mess. Clothes are all over the floor and not even hung on the racks. It is always extremely crowded and if you do find something to buy in the store, it takes forever to check out due to how long the line is and how slow all the cashiers are at ringing people up. I think due to the volume of people shopping at this location, there usually isn’t anything good left on the racks either. At a lot of other Marshalls you can come away with good finds, but at this Marshalls I’ve rarely found anything. I’ve bought a few sets of sheets and a blanket, but hardly any clothes from this location.

To begin, I’m normally a huge fan of Marshalls! Loyal fan! However, I was disappointed with this location.
I was in search of a pair of cute flats to continue my exploration of DC and its local areas, and spotted this Marshalls across from Fashion Centre in Pentagon City.
It’s a fairly decent sized Marshalls but from the moment you walk in, it feels overwhelming. like there may be too much in too little space.
So I headed for the shoe department and was instantly frustrated. Shoes were disorganized: sizes not where they should be, pairs of shoes separated, and different price tags on one pair of shoes.
In any case, after walking around and sifting through a pile of boxes, I was able to locate a pair that I thought would suffice.
One shoe was marked $ 29.00 while the other was marked $ 32.00– Same shoe style, same size, one was the right foot, the other the left foot…
Overall, the store was very disorganized, the lines are incredibly long, and service is not at its best (couldn’t find anyone aside from the attendant in the fitting room).

The employee with a bob hairstyle working the customer service counter at around 5:30 should be taught the meaning of CUSTOMER SERVICE. Her attitude was out of order, and the more I think about it, I really should’ve asked to speak to her manager.

Meh: clothes (mostly poor to average quality) and shoes (incredibly limited selection).
Love: the home supplies sections are filled to the brim with cheap, adorable little trinkets. The handbag section is also a good bargain — surprisingly large-​ish selection of a variety of colors and styles at very acceptable price points.
I probably wouldn’t come here as often, though, if it weren’t so close to the metro.

My wife sometimes drags me to Marshalls after I have spent some quality time geeking out at Best Buy. I believe that you have to be a customer with infinite patience and forceful determination to be able to shop at Marshalls and it’s like. Me — I would never survive at this store — I’d rather be looking for gold on a beach than one polo shirt to save a few $.
But this business model works for some people and so be it!

If you really take the time to look for things, you will find great bargains on everything from clothes to shoes to tech accessories to kitchen gear to bedding (and so on…).
I was going to buy a Sealy’s 400 thread count pillow for $ 24.99 but instead purchased two Eddie Bauer 300 thread count pillows for $ 16.99. I also found a pair of cute standard size pillow cases for the pillows for $ 10 in the clearance section of the home goods section. They’re a home-​y green with little flowers. I also picked up a full/​queen size microplush blanket for $ 19.99. I love how soft and warm this fleece blanket is! I wanted to get a glass vase for $ 7.00 and a couple pairs of 0.5 L beer «glasses» for $ 10.00 each but 1.) I couldn’t carry everything and 2.) I wanted the beer glasses to be glasses, not fake glass, although they were functional and felt great in my hand.
I picked up two black frames for $ 4.99 a piece. I haven’t decided whether or not I will keep them or gift them to my mom, but I think the latter. They’re simple yet elegant.
I found my boyfriend some white v neck t shirts to wear under his dress shirts. Black t shirts are popular; white t shirts are harder to find. This was true here and at TJ Maxx today, but after a little searching, I found a bunch of white v neck t shirts. I ended up getting him two 3-​packs for $ 12.99 each.
For my dad, I got a pair of men’s tan colored memory foam slippers for $ 9.99. Apparently, they are weather resistant. There were a bunch of different luxurious (translate: comfy) slippers ranging in price from $ 9.99 — $ 29.99 (I think) and in various colors.
Right before lining up, I decided to check out the knick knacks in the check out area where I picked up a garlic press from Kitchen Aid for $ 6.99.
All in all, I would say a very successful shopping trip to Marshall’s.
I also dig the single line, multi server queue set up. You don’t necessarily get screwed here waiting in line, and I think Marshall’s does a good job announcing over the PA when they need more associates at the registers.
There was also a great selection of coats, active wear, and clearance items today. The store is pretty good at keeping up with seasonal needs. Unfortunately, no breakfast and a cart filled with stuff kept me from spending any more time in here today, but I’ll be back, Marshall’s!

Marshalls does not allow customers to return items without the UPC tagged attached «from a different store»?! Really? Sounds like the return policy should be revised in my opinion as other department stores would honor the return request.
Despite buying the item without a UPC tagged attached and having a receipt, along with the Marshalls tag (non-​UPC) attached, this store would not accept the return.

For discount shopping you have to be in the right mindset. For discount shopping when it’s a tax free weekend, you have to be ready to search!
I quickly glanced around the entire store and found a few pieces that I ended up going home with. Either they were wiped out from the tax free weekend or their selection is just OK. Anyway, it was a little bare shopping there. Racks were slightly empty, things weren’t in the right section and there were barely any workers around.
The line was very long and didn’t go very quickly.
Overall, I found some good things to buy for a great deal, so they get the 3 stars but that’s about it.

One of the bigger Marshall’s I’ve been to. Only shopped here to get a receipt to validate my parking pass. Apparently Best Buy doesn’t validate parking.

Bigger and cleaner than any other Marshall’s I’ve ever been too.
The dressing rooms are CLEAN, and wonderfully lit. It has kind of a new england theme with 3 hooks… «tomorrow» «possibly» «definitely». I thought that was a cute touch.
Huge selection, mostly medium to larger sizes. I had a hard time finding more than 4 items to try on that were in a 2.

This is way better than the Columbia Heights one. Much more organized, more selection, and better quality stuff.
My BF and I like coming here for fun sometimes after a trip to Costco for food to kill time. They have a random assortment of electronics that can sometimes give be a good find and home/​kitchen stuff that’s cheaper than what you would normally pay for elsewhere.
Like most Marshalls, lines can get long, but they move pretty quickly.

I love any store that gives me a discount so I dont have to pay full price!!! And Marshall’s definitely has some great deals. I came here just to browse and kill some time, but ended up buying a jacket. It looked good and the price was good — I just could not resist!!! Plus, with the chilly weather, it actually became a necessity! Lots of other clothing here. I could spend hours here if I had the time to sort through everything.
The cashier line was LONG but this store manages their cashier area in a very organized way. They have a sign that tells you which window is free so you dont need to keep watch of who is available. The cashier I had was very fast.