Mattress Firm Matlock

I first went to the mattress firm on Matlock tired out a couple of mattress found the one I like and put it on layaway until I got ready to move.
Carlos was excellent and knowledgeable of the mattress and helped a lot. I told Carlos exactly what I was looking for and he showed me only those mattress. A couple of months had passed and there was a new sells man there he continue to call my phone to inform me that he is new to the store and he is going over all the open tickets he has there and wanted to know when I need to get my mattress and make a payment. So it finally got closer to the date of me needing my mattress so I went up there to see what I need to do. I had a lot of questions just so I could be prepared. The man was acting like I was getting on his nerves but he answer all my question and was like, «okay now so when do you need it and when are you going to pay». My whole thing is don’t rush me if I put money down on something don’t u think I want it…
There are no layaway obligation so you can come in and make a payment whenever so what’s the big problem, why are you hounding me about it. I didn’t like that and I didn’t like his demeanor. The next day I went to the other location on cooper which is the outlet even better in my life.
As I’m walking in I’m like is that the guy from the other store and he introduce himself and YES that is Carlos he remember me and I told him what happen at the other store he apologized and began to help me. I was able to get my mattress and everything set for my delivery I came out even cheaper at the outlet. I can’t wait for to sleep on my new mattress. I’ll update after that.
Thank You So Much Carlos for your time and patience and making everything happen for me!

We were greeted when came in the door. Nelson was wonderful! we were not pressured into any high pitch sales. we were not rushed. we got what we wanted at a great price. The whole family has their great coconut and lavendar pillows, the best. Nelson listened to all our needs he carried our pillows to our car and opened the door for my mom. Our mattress will be delivered when we want. We got a great deal and the best deal in 5 different stores offering mattresses. Great store. Nelson is the best!!!