Metrobus 16Y

The 16Y could be a winner. It’s clean, it’s affordable, it gets me downtown and back from a non-​Metro rail area, and some of the drivers are very friendly.
Unfortunately, during CommuteAgeddon on Wednesday, it really let down its customers. I left the office at 3:40 pm, just as the sleet/​freezing rain was starting to come down. The first bus was due to arrive on 19^th St near Pennsylvania at around 3:50.
It arrived at 5 pm.
The bus was not full. There were only about 8 people standing, and I could see empty seats in the back. The driver REFUSED to let any of us on. I was #4 in a long, long line of desperate and frost-​bitten commuters. He wouldn’t even crack open the door. What did he think – 100 people were going to storm the bus? So appalling. His heartlessness led to my commute lasting 6 hours. I don’t know what happened to the rest of the crowd, but suffice it to say that everyone dispersed when he did that – no way were we going to wait another hour or two for the next bus in what was by that point a fast and furious snowstorm.