Palace Cleaners

Family owned business, with great location by the metro and big residential high-​rises.
I have used them for 10 years now and they have always been great. I travel a lot for work and always throw at them last minute and same-​day service requests, not once they have failed a deadline.
They do alterations, first time I tried to explain them the hem I wanted, they mentioned their 50+ joint experience as a tailor and seamstress. They used high quality materials and did an awesome job, for a fair price.
This hard working korean family always greets me by my name and know my phone number by heart when they check my clothes in.
Their only sin is not speaking perfect english so that can create minor confusions. For example, over the years I found out that once they key in «starch» on shirts they cannot undo it, so I always make sure I tell them first.
Their prices are a but pricey, but what isn’t in Ballston. I guess if you can afford the pricey rent, you can afford the pricey neighborhood. In any case, I don’t blame them for playing the market as anyone else would.
I like them for their little details, they have returned a number of insignificant items left in pockets over the years, pens, business cards, pack of gum. They fold and box my dad’s shirts for travel without being asked and without charging extra. My mom doesn’t speak english and definitely not korean, but somehow when she visits they always accommodate her requests.
The area has change a lot over the years and probably will keep on changing, many family businesses are closing, they gave Ballston as much of a neighborhood feel you can have. I hope this guys stay for many more years.

Same day service is great! Expensive and they don’t ever have specials but location is great and rarely ever a line. If I was better at planning ahead I wouldn’t waste my money here but if you need your clothes back quickly I would highly recommend.

This place is the worst. I’ve only been there once and it was the worst experience of my dry cleaning life. I dropped off 16 items and the woman charged me 74 dollars on my ticket. A little high, but I didn’t care since its right under my building and the convenience factor is worth it. I go to pick it up and she tells me its no longer 74 and that it’s 81. No big deal, 7 dollars difference but I didn’t want to pay it nor should I pay. She told me she made a mistake and then said to me «You have to pay OR ELSE!» or else what exactly!!!
I tried to explain that 7 dollars wasn’t the issue and that I had a problem with her giving me one price and then decided to change it up on me without even calling me. I mean, THE FIRST THING THEY ASK FOR IS YOUR PHONE NUMBER, RIGHT??? what is your excuse for not calling? It didn’t really seem like there was much going on and I dropped my dry cleaning off a week ago.
I tried to explain that this is horrible business and not how you treat the customer. She got loud, angry and began to throw a fit in the middle of her store. I was extremely taken back by this hostility. God forbid you take the 7 dollar loss in your business for one day and then you gain a customer back for multiple visits. I told the woman and the other guy who was casually sitting in his chair reading the newspaper that I am never coming back and her response was «GOOD!»
While we all wish we could say that to customers, In reality, it’s horrible business ethics. I don’t think you need me to tell you that. I’ve never in my life had a business tell me they made a mistake and then proceed to tell me I have to pay for their mistake and then have it followed up with some kind of empty threat either against me or my dry cleaning. All for 7 dollars. I was appalled. It all could’ve been avoided with a simple 30 second phone call to tell me my price has been adjusted. Unless you like being ripped off as a first time customer, I would suggest you go somewhere else for your dry cleaning needs. I learned the hard way.

Dropped off my two pairs of pants and a light jacket. About $ 18. Weird thing is that they ask you to pay the bill when you drop stuff off. I think I’m used to paying at pickup? Not sure, haven’t had dry cleaning for a while. Also, thought they did laundry. Assumed it was by the pound. Turns out it is per piece, so it is just as expensive as if you dry cleaned every item you wash. For example… pair of jeans costs same to wash as to dry clean– about $ 5. They don’t wash little items. The explanation by the shop worker was that the Ballston area is expensive (duh) and that I should try seven corners area for wash-​fold-​dry. (I would, but only in town temporarily for work, so no car.)

Palace Cleaners has done a great job with some of my more delicate options. Staff is friendly and turnaround time quick. Prices might be slightly high, but it’s worth it. Men’s and women’s pricing differ, and although illegal, the shop is right behind my office, so for the convenience and quality, I’ll be a faithful customer.

I use them because they are convenient. But I find them a little too pricey and very disorganized. Despite being a repeat customer, they have not been able to enter my name and number accurately. So, my actual name and number do not exist in their system but several incorrect versions do.

I dropped off 3 men’s shirts and picked them up the next day. Had never used this place before, but it was close to the Ballston Metro and I needed to get them done! The business did a great job and were inexpensive! Total was $ 4.80 — low wash. Will go back.

Gave this place a try and it was the worst experience I’ve had with a dry cleaner. I had a single dress shirt that I needed cleaned for the next day. When I dropped it off, the guy behind the counter seemed uncertain whether they could even do it for next day service. Then, he agreed that they could but tried to convince me to get the shirt dry cleaned instead of laundered, which really made no sense since there weren’t any stains on the shirt. Normally when I drop off dress shirts at a cleaners it’s quick, what day do you need it, what starch and then done.
Already had 2 strikes… and then I came back the next day to find out that the shirt had not been put in as next day and it wouldn’t be ready for two more days. Fortunately I only gave them a single piece of clothing since I would never trust a place that can’t even properly handle a dress shirt with something more involved.

Okay, I’ve gone back a few times because I needed to get a shirt or two dry cleaned and I think the trick is to not ask for same day. Same day = rushed service and crushed buttons.
At least that’s what I’m hoping. So far, no new crushes on the buttons. I used to average 2 pants and 3 – 4 shirts a week here, now I do like 2 shirts a week at most, and invested in a good iron/​ironing board.

This is place is cheap for a reason. As a previous poster noted, they are severely lacking in professionalism and business ethics. I took a $ 120 skirt to them, which had been dry cleaned many times before with no problem, and when I got it back a week later it had shrunk a size and was no longer wearable. They blamed it on the skirt’s materials, then offered to «fix» the problem by charging me $ 14 to get the hem let out. Needless to say, I am really unhappy, but there’s not much I can do except to warn other people to STAY AWAY!!!
Oh and for shoe repairs, it’s not even worth the $ 5 or whatever it is they charge, since their ‘repair’ will come right off and you’ll have to spend the money getting that fixed, anyway.
Just save yourself time, money and hassle and take your clothes/​shoes to the place down the street.

This place is in right in front of my apartment building so I’ve always gone there. They usually do a good job and chances of you having the same difficulty as me is slim. However, if it does happen, you’re never gonna wanna go back to that p (a)lace again. I’m not.
Short Story:
They gave my shirt to someone else and denied and made up stories for a month. At my 5^th visit they finally figured out what I’d been telling them and got my shirt back. Gave me $ 2 discount for my troubles. Thanks.
Long Story:
The guy at the counter kept thinking I’m someone else even after reminding him every time that I’m that person. Worked alright until he decided to give my shirt to the other guy’s wife. Every time I went over to get my shirt back, their story changed. The first time, the lady told me that I came in too late (I came in a week after the drop-​off). The second time the guy told me that my wife had already picked up (I don’t have a wife). The third time they insisted that I had picked it up already because that’s what their book said. I showed them my ticket — why would I still have the ticket if I had picked it up? Finally the fourth time I convinced the lady to call up the other guy that apparently looks like me. I got my shirt back at my fifth visit in almost over a month. $ 2 discount they gave did little to offset my wasted time. I was going to sue them in a small claims court if they hadn’t coughed up my shirt (not for the money but principle)
I don’t have to point out the obvious but they clearly lack business ethics. They do a fine job until they have to utilize their ethics. They have none.

This is my place to get my dry cleaning done. They are opened early and close late — very convenient. I don’t really know how I should be paying for clothes to be dry cleaned, but I find their prices very reasonable. The people are extremely nice and they do offer same day service. I definitely recommend for all your dry cleaning needs, they are decently priced and very thorough with their work.