Restoration Services

Yess. I am incredibly pleased with the results of a broken glass elephant that my daughter bought in Italy on a study abroad program. It got broken while in college in moving and I collected all the pieces. They suggested a fill in of missing pieces and I wanted it done as perfect as possible so I agreed. I was not sure what to expect and when I opened the perfectly protected piece. it was more than I expected. Pleasantly surprised and it made my daughter very happy. Thanks restoration team for your service!

I’ve spent tens of thousands of dollars with this company on restoration. Years ago their quality could not be beat and you pay a premium for that quality, it used to be worth it.
Not long ago I received 3 pieces back from them, one of them looked like a child took a paint brush to it. While they agreed to correct the work I haven’t returned the pieces for fear of further issue.
Hoping whatever apprentice or intern they had working on my pieces was sent packing. Would no longer recommend.
Edited to add. I’m a bit gobsmacked at the response. The teapot had a chip at the spout. Their quote to me:
On the teapot decorated with cranes we would be able to fill the missing piece on the spout, and touch up the repair to be inconspicuous for $ 400.00.
On the vase:
And on the vase with the tree design we would be able to bleach and seal the crack, fill small chips, and touch up as above for $ 300.00.
There is nothing inconspicuous about either of these repairs. Both pieces still appear to be obviously damaged and the repaint on the teapot amateurish at best. For a $ 400 repair and repaint I expect better. Photos added to the review.

Super job all around! Krystal is professional with both answering questions and packing for shipping.
The restoration job on my things was wonderful and done in a timely way.
I plan to send more items soon. I could not be more pleased.

If there were ten stars to rate this company, it would still be insufficient! One of their artists restored a lid to a treasured piece of pottery which was broken into several pieces. I never expected it to be perfect, but it is! There is no evidence of any repair. I didn’t think it was possible, and I was thrilled to see the results when I received it yesterday. Don’t try to repair anything of value yourself. Send it to Restoration Services. They are simply the best!

I didn’t even have a chance to use their services but still would recommend them! I brought in an item for an estimate and instead of repairing it, they found a cheaper alternative replacement item for me online. I bought that instead, and they disposed of my broken item for me. Really friendly and responsive with a nice little shop in Arlington.

I brought in a beloved teacup that had a hairline fracture so would render it unusable for repair. The staff was very nice and easy to work with — they took the cup, took one week to make an estimate ($ 135) and asked if I would like to proceed. I left the cup with them and 8 weeks later I just picked it up. I can still see the hairline, but I can still drink out of it and use it as before. They did a great job! Marking 4 stars for price, otherwise for service and quality they get 5! I guess you get what you pay for!

I can’t say enough good things about these experts. They made museum-​quality repairs to my precious china, invisible to the naked eye. I got a ballpark estimate in response to my emailed jpegs, which was quite affordable considering the sentimental and replacement value of my china. Holly advised how to carefully pack my broken parts and ship to them. When I received the parts, I was absolutely amazed by the quality of their work. I learned to keep all the parts and fragments, handle them carefully and pack them well and separately (don’t let the broken pieces touch), and don’t reassembly or glue broken parts yourself, you’ll chip and glob up the cracks and create more damage. Thank you Restoration Services!

I had an absolute horrible experience with this company and would recommend that anyone in need of restoration services go elsewhere!
I brought in a chandelier that was given to me by my parents, to have it restored for my new home. I had several broken arms, and needed to have the chandelier rewired. I specifically told the owner himself, Nelson, that I needed to have the chandelier rewired so that it would work on an electronic pully system. Well, they took my money and never put a single new wire into the chandelier. When my electrician came to hook up the chandelier he told me that it was not properly wired for the pulley system and he then had to re-​do the work that I paid Restoration Services for!
When I called Restoration Services and explained the situation to the owner, he told me that was easy for an electrician to fix and that I should just have them do it. I said that was fine but that I wanted my money back for the rewiring work that they never did. He refused and said that he didn’t owe me anything. I have a receipt that states «rewire» for $ 520, yet this company never rewired anything in my chandelier, and refused to reimburse me.
I found the owner, Nelson, to be insufferable and to add insult to injury he called me a liar! I would never recommend this company to anyone! They are awful!

These folks are miracle workers. They specialize in glass and china reconstruction and restoration, but they also work with alot of other media. If they don’t have the expertise onsite (such as painting or jewellry restoration) they can recommend trusted and qualified restorers.
I had a broken vase, with lots of pieces. It’s a family piece with lots of sentimental value. I was heartbroken. Restoration Services gave me an estimate and discussed a couple of ways to fix it. The less expensive way (a couple of hundred $$) made the vase useable but still with some visable cracks, the very expensive way (almost $ 1,000!) would have been invisible restoration. I went with the less expensive way. It took about six weeks, but the vase is beautiful and useable again The cracks are almost indiscernable. The quality of work and care are obvious. I am really glad I found them. Something to remember: THEY ONLY TAKE CASH OR CHECKS.