Marshalls

I really only like coming to Marshalls for specifics like small decorative items and kitchen ware. I personally don’t care to shop here for clothing and shoes for reasons that don’t really matter for a review and I feel like their art and holiday décor prices run a little too high which is too bad because they have the cutest art and holiday items. I do love that they keep an isle dedicated to clearance items though. This particular store is always very clean and organized.

Fairly clean, somewhat organized Marshalls. Not a huge selection of personal beauty items as I would like. It was busy (holiday season), but the staff manages to check me out within 5 minutes of my entering the checkout line.

Horrible customer service, came here to shop on sat and all the employees looked like they were pissed, one even bumped into me and didnt even apologize. because of that, i left the things i was about to buy and left to a different store.

I know how picky Marshall’s is about
Returns well today they didn’t even give me a receipt, really!!!

I came in on a Saturday evening to return an item which I had bought before I moved to the area. The lady that helped us was very nice and quick with the return. After receiving the store gift card because we didn’t have the receipt for our return I decided to look around the store. I mainly come to Marshall’s to shop for home items. Honestly really enjoyed how well stocked this location was. The prices was fairly decent and I feel like it was cheaper than what I find up north.
As I was checking out another cashier helped us out this time around. This cashier had made a comment to her coworker earlier about how she loves helping the customers they get in the store because they’re all so great. She sounded very friendly. Once I was in line and it was my turn to go up to the counter this particular cashier barely signaled for me go up to the counter. I just went up because she looked at me. When I got to the counter she did not greet me instead she just began scanning my items. After she stated my total and I paid all my items just sat on the counter waiting for me to pick them up to leave. Understandable that there are laws that doesn’t allow free bags. I would have been ok with paying $ 0.10 for 1 bag since I did purchase quite a bit of stuff that required more than 2 hands to carry. The cashier didn’t care to ask if we wanted to purchase a bag. After she gave me my receipt she just stood there waiting for us to grab our things to leave. Simple thank you would have been nice to hear but nope. She needs to be retrained on her customer service skills.
I was happy with what I found in this store but the customer service will not make me eager to come back. I’ll check out Ross next time or go to Marshalls in NorCal where customer service I receive is always great.

When clothing time comes (usually once every year or two) or a special occasion comes (ex: wedding), I always check Marshalls first before checking other stores. In most cases, this store ends up becoming my one stop place.
Staff at this store is so-​so, but with how much I’m saving for name brand clothes at near Wal-​Mart prices, I can tolerate it.
Sure, I’ll see tags that read «last season» but I’m a guy. I just want something comfortable to wear, not something fashionable.

Kinda messy and unkept, but has decently priced stuff and a nice staff.

This is my favorite store, lots of goodiesss name brands at great prices. I am a shopaholics so I know which store is good, this is the one.

Great value. Everything half off. Always worth a try to see if they have what you’re looking for.

Stopped by here on the way back from SB. Pretty clean. Not that many options to choose from.

I don’t shop here as often as I do at Ross in SLO or TJ Maxx, but it is a good alternative. Not as upscale feeling as TJ Maxx, not as messy and noisy as Ross, prices and selection about in the middle. Very convenient parking, easy to hit this store if you are visiting the AG Walmart. I have found some nice home accessory and small furnishing, as well as clothing and shoes.

This was one of the worst (laughable) experiences of my life. I went to buy my daughter an outfit for her birthday. We had the 15 month old baby with us. I also had 2 things to return from a previous shopping spree, a pair of shoes and flannel PJ’s. We found the perfect party outfit and went to pay. I gave the staff my receipt and returns (must be noted here that the receipt had over $ 400 worth of purchases as my husband was beefing up his business armor).
The clerk took my returns to the back counter. After 5 minutes, she came and said I did not have the Jammie’s on the receipt. I told her to look at the tag. She said there was not one. I told her to look again or give it back to me to find it. She went back to the counter. She called over 2 other checkers as they conferred over my receipt and Jammie’s. The baby at this point was beginning to melt down and the line behind me was growing.
She came back and said, I did not purchase the PJ’s there. I knew I did, as they never made it in the house after the purchase. I asked for the receipt again. She then replied «We have never carried these PJ’s, you must of bought them at the flea market and are trying to rob us». Excuse me? Then the other checks chimed in from there stations, for all in line to hear, «We have not carried those in the 2 years I worked here, it is a scam, etc».
I was mortified. I asked for the manager and my receipt back. She told me I had to get out of line. I refused. The manager came, conferred for 10 minutes with the hens at the back counter and then came and announced to me, «I am siding with my checkers here, you didn’t buy this from us, it is clearly a scam». I asked and got the receipt back. The last item on the reciept was Lingerie. I showed them and said, «there it is». The manager said that PJ’s are not lingerie, get out of line NOW. Since when are Pajama’s not found in the Lingerie section? This woman was epically wrong.
I left the line and went to my car where I found the tag for the PJ’s. Seething I went back and got in line. When I arrived, the checkers called for the manager. I showed her my tag and she huffed her way thru the return. I asked for an apology and she told me she was not required to give one.
Really? You accuse someone of stealing, are completely wrong and you don’t have to give a simple «I’m sorry’?
Clearly this staff needs some customer service training.

Actually, my rating is actually around 2.5 stars, but since Unilocal doesn’t do half ratings, I have to round up.
Having said that, Marshalls is pretty much the same as Ross. The layout is slightly different in the sense that I didn’t see much of a jewelry or perfume counter here. But the shoes, apparel, toys, candles, etc. are all here. Apparently the merchandise comes from overstock by different stores. For instance, I found a golf shirt that came from the now-​bankrupt Steve & Barry’s and other clothes that are considered in-​house Macy’s brands! However, the selection is limited (it’s smaller than Ross), and so are the deals. And the selection sometimes comes in colors I wouldn’t want to wear (like a combo of red, white, and yellow shoes). So… yeah.
Otherwise, if you can’t find what you want at Ross, this place is your smaller alternative.