Penn Garage

Finally moved eh? Thanks for terrorizing me while I lived at 13^th and Ogden. That street in front was not your property btw. Now you can’t terrorize anyone else who lives in that area! Thank god you are gone.

I dropped my car off for an oil change today and when I picked it up, the bill was $ 114. The owner informed me that with every oil change, the air filter needs changed also. I’m the first to admit I don’t know very much about cars, but after reading online and talking with the manly friends, I don’t believe this is always true. He also charged me $ 2 for windshield wiper fluid. Yes it’s only $ 2, but I have a whole bottle of wiper fluid sitting at my house and it’s the principle of giving a service without permission. Then another $ 8 for a bulb that was out. I asked why he didn’t call me before replacing these things, and he informed me a was part of getting my car «serviced.» After he charged my credit card for $ 114, I called him to discuss how a simple oil change, usually costing under $ 50, turned into 114. He was polite on the phone and told me to bring it back it and he’s take out the air filter and refund my money. When I declined, he asked me why I wanted «free goods.» My «free goods» were installed unknowingly to me. I don’t feel comfortable having a business like this working on my car and would rather pay the money then deal with the hassle of bringing it back in to the shop. I try to shop local, but I feel taken advantage of and WOULD NOT RECOMMEND THIS GARAGE. My car may of needed these services, and I may of been willing to get them done, but only if the owner would’ve called to inform me of what he recommended instead of deciding what I wanted for my car. He should be a little more considerate when it’s someone else’s money!

Had my car back to me in 4 hrs, same day repair. Terry’s great. Beat the estimate too.

Fast and accurate diagnosis, quick and reasonably priced repair. Terry is professional and gave a good, quick, and simple explanation. The extras he recommended were legit (new battery, mine’s 5 years old). In and out the same day.

I’m not usually one to write bad reviews but this was unbelievable to me. I brought my wife’s car in because she had a flat tire and this place is walking distance to my house. I asked if they could patch it. Terry said they would take a look and call me back that evening. I didn’t hear from them so I called the next day, and they said the tire was shot, but they had another one they could sell me for $ 50, if I paid in cash, so I agreed to those terms.
The next day I paid and picked the car up, and drove it a block to my house. The following day I got in the car and noticed there was a parking ticket in the center consul. They had failed to mention that to me, and just taken it off the car and put it in there. It was for parking in front of a driveway and listed their address, so they must have parked it there overnight. After a short drive with the car, I pulled over because the tire was making a weird noise. I looked at it and tried turning one of the nuts with my fingers. It was completely loose! 4 of the 5 nuts were so loose I could turn them with my fingers. Good thing my wife didn’t ignore it until the wheel fell off.
I called in and explained the situation, and barely got a reaction out of Terry, who I believe is the owner. He said they didn’t know anything about the ticket, and said he would «talk to the tech who put the tire back on.» That was it, no apology or anything. TERRIBLE!