Greenway Smiles

Poor front desk Debby, very tough talk and no patience to explain customers.
Over charging with no common sense.
Never going back here.

I currently don’t have dental insurance so I bought a Groupon to have a cleaning/​checkup/​xray done.
First off, the office looks so swanky. They have really nice leather couches, some toys for kids to play with, a little fridge with free bottled water. Their restroom has $ 5 handsoap. They really spend a lot of money at this place!
Anyways, the dentist (I forget her name, but she’s Indian I think) was great. She introduced herself, shook my hand, asked if I had any questions. Of course I did, she took her time with me, addressed all my concerns. She took her time cleaning my teeth, and continued to answer my questions.
Great experience and I even told her that was the best dental visit I ever had.
Unfortunately I can’t return because this place is like an hour from my house.

Got a Groupon for whitening trays. We were in Monday at 2pm and were told it takes a week for the trays to be made and that we could come back after 2 the following Monday.
We came from Montgomery County, MD all the way to Ashburn for this and surprise, the trays weren’t ready. The receptionist told us we could wait or come back and the doctor would make the trays in between patients. We had other things we had to do so this wasn’t a possible option. We asked about shipping them to us and were told its a $ 20 charge to do this, even though this was their fault. Lovely. We’ll have to come back another day to get them :-/​
The receptionist here is so incredibly rude. When my sister was getting her trays made I witnessed the receptionist and another customer get into an argument. A loud one. She wound up canceling her Groupon and walking out. Absolutely horrendous customer service. Bad enough that Groupon was willing to credit us $ 20 for it. I hope the doctor sees this review and realizes that this girls attitude is costing them money.
EDIT: After I wrote this the receptionist called us and informed us that it was, in fact, their fault that this happened and shipped us our trays for free… and wouldn’t you know it, the postage was like $ 5. Nice.

This place is a sham from the receptionist to the hygienist to the dentist herself. I had a cleaning and zoom whitening done here. The polisher used to clean my teeth was clearly broken. The hygienist had to rig the tubing into a certain position to make it work and even then it only spun at maybe half power.
The zoom whitening was a nightmare. They NEVER reapplied the gel. The zoom gel is supposed to be reapplied between each light session, of which there are to be at LEAST four. The gel was never reapplied, then after I’d had three sessions they said I was done. I said I’d like my fourth session and the doctor straight up lied to me and said I’d miscounted and already had four. I made her do the fourth session, but she guilted me and said she was just making a special acception. Outrageous! I called zoom and made a full complaint.
After all this, the doctor randomly threw in that I had two cavities. At this point I knew this place was shady, so I went to another dentist shortly after for a second opinion. Wouldn’t you know it– I had NO cavities. Lies! Do yourself a favor and NEVER GO HERE.

Went here for Zoom Whitening coupon purchased online.
Everything was pretty good until the end. I had some sensitivity in a couple of my teeth and I told the dentist. She put flouride on ONLY those couple teeth. I thought this was strange but went with it since she is the dentist. Earlier the dental assistant said that I woul get flouride for the sensitivity, guess she didn’t say how much…
Later when I left there was a lot more sensitivity, and I realized I was right in my thoughts that she should have put the flouride on ALL my teeth.
As for the whitening, it was so-​so, nothing wow. she used 3 sessions. The sensitivity I had was bearable and I wasn’t complaining so not sure of the reason for the 3 sessions instead of 4. I could’ve done 4. I have read that dentists will ask how it feels and then proceed from there, while I was told the I would get 3 sessions from the beginning by the dental assistant without even being seen by the dentist yet. Maybe the dentist can explain her reasons in her future appointments.
The two star is because as a patient, I don’t know everything you know even though I have done research. I feel it was her responsibility to put the flouride on all my teeth. It seeme like I wouldn’t have gotten any flouride if I didn’t mention the sensitivity.