Pest Management Services Incorporated

Wonderful amazing service! Jeff is so nice and was so easy to schedule with.
We had a squirrel camping out in our attic space — who decided to get pretty frisky and loud when we were trying to sleep.
Called them — and after a very quick assessment, they agreed that there were squirrels up there. They came three short days later to install a one-​way door — after explaining that they did NOT want to trap the squirrels in the hot space because they might eat out another escape route through the dry wall — gross!
After installing the one-​way door they gave me simple instructions to call them back at a certain day to decide whether we were still hearing things up there.
Called them back and everything is good to go. So great to feel like a service person cares about your small issues as much as you do!

We have seen a few spiders in the office and well as a predominately female office, we wanted them gone! My friend Andrea recommended PMSI, so we asked them to come out and take a look. Jeff came out looked around the office and gave us three options and told me to let him know if I had any questions. I called back and scheduled for a one time service. There was no pushiness to have quarterly or monthly and he even offered a warranty for the one time service. Jeff scheduled someone to come out the next day. Greg came out this am and was so nice and professional. He double checked the areas where we had seen the spiders with me and got to work. He was very professional and knowledgeable. Thanks PMSI, the women in the office are very appreciative.

About a a week after I posted my review on 1÷17÷2015, Jeff from PMSI called me and emphasized «that’s now how we do business» and promised to send someone out to my house to clean up ASAP. They did indeed clean up the bird droppings out front, and sanitize the area.

Don’t use them for a home sale inspection for termites and wood destroying insect. Cost $ 30.00. They used this low price to get a foot in the door.
The guy came out and found no termites but a few small carpenter bee (wood destroying insect) holes on my porch and carport. So this is a problem for me. I ask how much to treat the area he says usually $ 650 but we will give you the real-​estate agent price $ 350. I said okay do the treatment. Another guy came out later and spent no more than 10 minutes going around spraying. $ 350.00 are you kidding me, for 10 min work.
I should have seen the red flag on the $ 30.00 to do an inspection and report. When was the last time anyone did a service call for $ 30.00 I’m pretty sure I got ripped off and at minimum over charged for all this. I needed this to pass for my home sale and they knew that.
My bad for agreeing on the additional $ 350 treatment.
I feel like an idiot for falling into this money making trap.

We had mice, and paid $ 475 (!) for them to set traps, then come back in 30 days to seal up any holes. My husband signed a contract he thought spelled all that out, but they included something about quarterly service.
A couple months go by and we realize they hadn’t come back so we called to make sure we got our 30-​day followup. The receptionist said the technician would call us. He never did.
This week, we get notice that they made an appointment next month (without our consent) for a quarterly service. When I called and explained that we didn’t want quarterly service — just our 30-​day post visit we still never got — the technician (Mark) said too bad because we signed a contract and that they would send us to collections. For services not rendered? Seriously?
And we still haven’t got the 30-​day followup promised with our $ 475.

The guy who did the inspection was great as well as the guy that came out and did the work. It was just done so I don’t know if it is going to work but so far so good.

The gentleman who did our pest control was wonderful, very nice guy always very helpful and polite. HOWEVER. the lady that answers the phones is horrible!!! We called to complain because we are supposed to be treating the spiders but we always have spiders nonetheless. this is the only reason we have them spraying our home and they are not effective. When we called to discuss, the lady that answered told us, «they don’t guarantee anything», and pretty much told us that we are more than welcome to use someone else. not exactly the customer service I was expecting. She also stated that we need to fax over a letter to get us off the quarterly servicing… She is just the pitts!!! Their office definitely needs some customer service schooling.

Okay… so this service is still good n all but I have one issue with them– put up with service when its unnecessary OR ELSE… deal with their attitude!
Let me explain:
I subscribe to a year round treatment service. PMSI sends out little postcards with a date of their choosing to come out each quarter and do the service. Well when I got the quarterly treatment postcard saying they would be coming out next week. But I simply just dont have any insect problem in January and can’t see shelling out $ 100 for no reason. Understandable right? The lady on the phone who I call up to cancel my appt. gives me a bunch of attitude. She stated that I had also cancelled my fall treatment (because in November I also didnt have any insect problem– like that is a bad thing!) She first tried to insist they still re-​install outside «Barrier treatments» but I explained that right now insects just haven’t been bothering us in the 20 degree weather and in the snow! When I refused the ($ 100) treatment she said they are going to cancel my quarterly service all together. Great. Thanks a lot PMSI.