Sherwin-Williams Paint Store

The store is so clean and the customer service is always excellent. They always help me when I have questions and I’ve learned I can plan my projects online too so when I go into the store it’s easier for everyone. The paint is excellent I used the Emerald Matte finish for my kitchen and it looks like I hired someone. I used to buy home depot because it was cheap but now I now sherwin williams is worth the extra money plus they have sales regularly. I will not go to any other paint store.

I received very rude customer service from one of the store associates during my last visit. I placed an order over the phone during one of their promotional events because I was out of town at the time but was told that the paint had to be picked up that week in order to receive the sales price. I asked a friend to pick up my order for me because of this. When I got home I noticed that my friend was given the wrong paint. Not what I ordered at all. When I tried to exchange the paint myself I was told by one of the sales rep that «the color and finish are clearly printed on the label» and that there was nothing he could do. When I explained that a friend picked it up for me and therefore wasn’t familiar with my order, the sales rep responded very rudely with «WHAT ARE YOU DOING HAVING A FRIEND PICK UP PAINT FOR YOU?»
At this point I asked to speak to a manager who did exchange the paint for me and who was very helpful but the sales rep were never once apologetic.
Very rude customer service!

Overall, a nice store. I love that they have a table where you can sit and look at the color samples and match things up. It also helped to keep my kids in one space while my husband and I picked colors. The store is clean, as is the restrooms. The Keurig machine was plus to be able to grab a wam drink and pick out colors. The paint is pretty expensive, so if you are painting a lot you should wait for a sale or find a coupon. For the best quality paint it runs about $ 65 a gallon so you want to make sure you pick a color you love. They do sell sample cans for about $ 7. They also sell tons of painting supplies. Since I don’t paint much I don’t know how the prices compare to Home Depot/Lowe’s on the supplies.
We asked why it is so much more than Home Depot. They claim that it is good quality, easier to clean and won’t fade. SInce we are still only in the sample phase and getting ready to make a big purchase of paint on Friday when the sale hits it is hard to say if it is worth the price difference. So far we are have purchased about 7 sample cans to confirm the color in our room. Our problem with two of the colors we chose is we chose to light since we were afaid of it being «too dark» so we have had to go up a color with both of those rooms and seem happier with our choice.
Looking forward to putting my husband to work painting our house and finally having paint that is easier to clean off than those sticky finger prints that sometimes make it to my wall from my kids. I hate the builder grade paint… anytime I try to clean some off it takes some of the drywall off with it. I wish I could have convinced my husband (and ageed on colors) to paint two years ago when we moved in. Now to go figure out colors for a few more rooms…