Hampton Inn – Tunnel Road

We stayed here a few weeks ago for a weekend getaway. I can’t compliment the staff enough. Everyone was very helpful and friendly. We took advantage of the shuttle service. This was a big benefit. We rode the shuttle each night into downtown Asheville for dinner and then enjoyed some of the local breweries. A safe way to get to town and home for the night. Rooms were clean and what you would expect from a good Hampton hotel. Additionally, they have a nice little fire place outside you can sit and enjoy the mountain stars. Really recommend the hotel.

This is the second Hampton Inn I’ve stayed at– I liked the first one so much that I was really excited to stay here. I was not impressed by this particular Hampton Inn, unfortunately. The rooms were decent, the hotel was clean, a free hot breakfast buffet is always great, and I love Hampton Inn’s nice little touches– quirky pictures by each room door, funny pictures and slogans on the key cards. But those didn’t offset four negatives for me:
1. I arrived at 10pm after a long day of travel. When I walked in the front door, the desk clerk yelled out «Shalom!!!» and called more quietly «Shalom!» as I approached the counter. He proceeded to guess my name– which he got correct, despite there being other women who had not yet checked in, he said– and kept trying to joke with me (including asking «New or used?» when I asked if they had toothpaste– which, granted, was funny, I just wasn’t in the mood). Frankly, while he gets an A for enthusiasm, I was tired and not in the mood to engage– I just wanted to get to my room and go to sleep. A concierge should be able to read the mood of his guests and adjust his own approach accordingly.
2. Oh, wastefulness! A sign says to hang your towels if you want to reuse them. I hung my towels. Every towel was changed every day. So, after a 4 day stay, I had used 20 towels. I work in conservation– it’s not cool to be that wasteful.
3. Speaking of wastefulness, they use all paper plates and cups and plastic utensils at the buffet. And did I mention the paper cups in the room? And that they threw away my paper cup every day so that I had to use a new one? Are glasses too much to ask for?
4. The bathroom was really nice and had a neat bamboo-​esque theme, with pale green textured walls, beige tiles, and black countertops. The room itself had four different patterns in four different colors– the carpet, curtains, chair, and upholstered bench all had different geometric shapes on them. It was too much.
Too bad! I’ll definitely use the Hampton Inn chain again– just not at this location.

The hotel is clean and quiet The rate structure is something else. They started their rate at $ 239 in the morning and dropped it to $ 189 early afternoon. I booked through
and got the lower rate after calling
back. Tiny king sized rooms. Not impressed with the rate or the policy.

PROS:
The hotel itself is clean and well maintained. The room was clean. The breakfast bar was well stocked. Overall this is a good hotel facility wise.
CONS:
My GF and I checked into this hotel on June 13. Our reservation was for a KING ROOM/​POOL LEVEL. No one at the front desk confirmed that with us and thus our room was 2 DOUBLES 5TH FLOOR. Now the 5^th floor was not an issue. My GF went to the front desk with our email confirmation. The manager on duty told her that they had over-​booked and thus had no king room for us (despite having reserved one). The manager told her that he insured «we would have a place to lay our heads». She advised him there were other places to do that on the same road. He told her «no there aren’t, they are all sold out».
What makes this so galling is that we were staying at Hampton on a «Be Our Guest Certificate» because the last time we stayed at one, THEY DID THE SAME THING!!!
Had the staff not been sarcastic about the issue we would never have said a thing. But treat your customer’s poorly (especially ones with a previous bad experience) and it gets a bad review

Nice comfy beds, indoor swimming pool, nice spacious rooms, bathrooms look redone and nice, smells good, quiet and nice :)

One of the higher end Hampton’s, pool, hot tub, all the good things. Convenient to everything in Asheville.
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On arrival 2-​Jan told my 5^th person would not have a roll away bed as requested as all were given away. And so…
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Manager doing check-​in offered no solution. Just the euphemism for your screwed, «We don’t guarantee a roll away.»
Had to ask to see general manager. Things got worse.
GM suggested that I book somewhere else. GM suggested that I had lied on my reservation because I could not have booked for 5.
I actually asked her if she was really saying these things, so shocked. My reservation was in good order and made a week in advance. res. 83 428 618
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So Hampton is somewhere I have stayed at 100’s of times for business. This was something new, unique in pretty extensive experience, and really awful. Lot’s of arguing to get the basic service agreed to in registration. It was either my fault or the Hampton website’s fault. Asheville staff never acknowledged my plight and begrudgingly agreed to borrow a bed from another facility. Never took ownership.
——
Last, the above are the facts, my opinion is that all the other services (i.e. breakfast) are not up to Hilton standards. My supposition is that employees are treated like or worse than I was and it shows…
Advise: GM might want to look beyond hospitality industry, perhaps time for a change.
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We come to Ashville almost every summer for a relaxing yet fun vaca. This is the first time we stated at the Hampton and we happy with the service and ammenties. The bed was comfortable, room clean and price was fair. Sometimes I could hear my neighbords but I’m a light sleeper and so is my wife so I wasn’t too annoyed.

For a hotel booked at the last minute this was perfect. Breakfast was more than we expected, with a large variety of offerings. Coffee was very good.
The room looked newly renovated and more than adequate. And if you need a wine bottle opener, just ask the front desk! Very good service. If we don’t stay at a B&B, this will be our go-​to hotel in the area.

I highly recommend this hotel. It’s clean; the staff is friendly; the hot breakfast is delicious and includes a variety of items, including fresh fruit; and the rate of $ 154 a night for a room with two queens is an excellent bargain. The hotel is not within walking distance of downtown Asheville, but it’s less than a 5 minute drive away. And if one takes the non-​highway route, one gets to drive through a really neat tunnel!
My partner and I wanted to keep our travel plans open, so we did not book a hotel until the afternoon when we arrived in Asheville. This strategy goes against my type-​A personality, so I was a little nervous about finding an awesome but inexpensive hotel the afternoon of our visit. But the Hampton Inn-​Tunnel Road delivered! We were very pleased with our stay.

We always try to stay at Hampton Inns when we go out of town. They are always consistent with regard to amenities and service. This one did not disappoint. The staff were very friendly and eager to help. We were quickly checked-​in and our room was ready when we got there. Our room was clean and well decorated. We did love one of the features of the hotel: it has a complimentary shuttle that will take you anywhere within 5 miles of the hotel. You call the front desk to make arrangements to leave, and when you are ready to return, you call the hotel and they go pick you up. It is a great idea! Also ideal because most all of the neat breweries/​bars/​restaurants downtown are in the five mile radius. The hotel was full when we were there (4 nights over New Years). The only reason I didn’t give this hotel five stars is because of the breakfast area. The breakfast area was too small for the size of the hotel. We only ate breakfast there one morning because it was the only morning we could get a seat. This may just have been due to the holiday crowds packing the hotel. Would highly recommend this hotel because of their great staff, clean facilities, and complimentary shuttle. Good job Hampton Inn Tunnel Road!

Great service, super friendly and helpful! It’s freezing cold outside and they have a bar full of warm beverages! It doesn’t get any better! Room is clean and spacious!

Clean, neat, safe, and close to things to see and do in Asheville. The lobby area has good dining space for people to gather and the staff was nice. My hotel key card did not work initially but since there are only 3 floors to the place, it was easy to go back down and fix. I would definitely stay here again.

What’s pleasant stay! Very friendly and helpful staff! Our stay indicated that a continental breakfast would be provided and to my surprise there was a full breakfast in the morning! Cheese omelette, sausage, biscuits w/​gravy, cereal, fresh oatmeal, etc. We ate in a beautiful and inviting common area. Our room was clean, neat, comfortable. Provided plenty of towels. One thing that made me giggle– you get on the elevator and they have a sign encouraging you to «sleep naked». THAT’S how proud they are of their clean sheets! I would definitely come back!

The Hampton Inn at Asheville is a nice, clean spot to stay near the interstate and the downtown area. I had no complaints there while I stayed during the peak Fall season, the staff was friendly and supportive when I arrived. Accommodations were on par with other Hampton’s standards. Downside is there is only one elevator, so taking the stairs is usually a faster option — the local pizza delivery guy agreed.
Standard Hampton Continental breakfast, but lay off the powdered eggs…
Lots of local attractions and parks within a hours drive or so, plus check out the Blue Ridge Parkway and go take a drive in the Appalachians. I’ll be back soon enough

From check in to check out, I could not have had a better stay. This hotel has been recently updated and everything is very clean and comfortable. The rooms were spotless and the beds and comforters were great. The staff was probably the friendliest I have ever seen at a hotel. Although this hotel is not in downtown, I would still suggest staying here. It was only a $ 10 cab ride to get to downtown.

I am a fan!
The driveway entrance is a bit tricky to find because the hotel is up a hill and isn’t visible from the road. Once we arrived and checked in I helped myself to an apple and cup of tea which hit the spot after the 2 hour drive there. The front desk attendant was pleasant. The room was clean and the bed was comfy. I was disappointed that I didn’t bring my bathing suit because the pool was tempting
After getting some work accomplished made possible by the free wi-​fi and business center printer in the lobby. We asked the front desk to arrange a cab for 7pm and it literally pulled up as we were walking out the sliding glass doors, perfect timing. We got back to the room late after seeing a show at the civic center and interrogated the front desk for late night food options, they were very helpful but unfortunately we couldn’t find any place still open for delivery and couldn’t seem to persuade the attendant to run down the hill for us and pick up some take out from the ihop at the bottom.
For me the cherry on top was definitely the complimentary breakfast of champions the following morning which totally got me off to the right start.

I’m an avid Hampton Inn fan. I’ve stayed in HI hotels all across the US and in Canada. This, I have to say, is one of the worst ever.
That said, there were some good things that deserve to be mentioned. Friendly staff, close to several chain restaurants, easy to get to downtown, inviting lobby area, and decent wi-​fi connectivity.
So why just the one star? For me it is all about the room. I should have turned around and walked out of it. But, I didn’t. Shame on me.
Two things — strange smell in the room and the loud AC unit. This room smelled awful. It was clean, but stunk to high heaven. To add insult to injury, the AC unit was very loud and would not shut off. Needless to say, I did not sleep well at all.
The workout facility is blah. Only 1 treadmill, 1 elliptical, and 1 stationary bike. Very small. The indoor pool is ok — not very busy when I was there. The thing I enjoyed most was the outdoor seating area. Nice way to enjoy the sun.
All in all, it is obvious that this HI location has done some upgrades to their furnishings to make it look more modern. Unfortunately, the bones of the hotel are old and in need of some help — carpeting, wall paint, etc.
I doubt I’ll return to this location any time soon.

This particular stay was great. We often choose Hampton Inn when we travel because they are almost always nice — new, comfortable, clean. We did this time not only because we like Hampton Inn but because it was one of the best-​priced hotels for the holiday weekend. We happened to mention on our arrival that it was our 15^th anniversary, and wow. They made us the «guests of the day» which meant they brought our breakfast to us (our choice of items) the next day — never had that at a mid-​range hotel. Then when the cleaning staff came that day, they noticed my husband’s card to me and left a very nice note wishing us a happy anniversary. An anniversary card from the desk staff was also slipped under the door. Such thoughtful touches that make you feel special. The room was clean, neat, and comfortable. Everything was in working order. LOVE the Hampton Inn king-​size bed and bedding. The location is also very nice — not too close to the freeway or roads, but very convenient to restaurants, Asheville Mall and of course Biltmore House (about 5 minutes away).

Pleased with the consistently high quality of Hampton Inn hotels, we also chose this particular hotel for it’s proximity to the Biltmore Estate. Upon check-​in we happened to mention the reason for our stay was a wedding anniversary. From this point forward, we were treated as «guests of the day», which complimentary breakfast delivery the next day. Wow, we never expected that! Upon return to our room the next day, there was a card slipped under the door of our room. It was an anniversary card signed by the staff. We were shocked at extra steps this hotel took to make my wife and I feel like special guests this weekend. On top of that was the friendliness of every Hampton Inn employee we met along the way. We will definitely be staying here again.
The location is excellent. Parking lot to the front gate at the Biltmore Estate is about 7 – 10 minutes of driving. There are lots of restaurants by the hotel as well as movie theaters and a nice shopping mall with a huge two story Barnes and Noble. The 40 and 240 are within a mile or two.
As for the rate, we paid a little more because of the holiday weekend but overall for this quality of hotel with a good location and amenities, the room rate here was reasonable.
Anniversary service, location

This hotel was okay. I believe at $ 109 a night, it was overpriced. The room was stuffy and the AC/​heat did not work. It was February and it was hot enough in the room that we wanted the AC on. The staff was friendly. It was just off the main highway near restaurants and close enough to the Biltmore House. The continental breakfast was not that great. There were only 2 microwaves for the crowd of people that were in the lobby, so there was a bit of a wait to get your meal. The choices were limited and not all that good. The maid didn’t change our bed sheets, nor did she clean the the bathroom during our visit. We could tell! I personally will find another place to stay if I come back to Ashville, NC.