Ashland Ace Hardware

Went in today trying to get a replacement plumbing part. The individual that answered the phone when I call could not answer my question (Do you carry replacement faucet seats and springs for a Delta faucet). I got to the store and found 4 similar sets and no cross reference documentation. I tried literally for 10 minutes to track down/​flag down/​otherwise encounter a staff member. The one I WAS almost able to corner at their «Helpdesk» looked at me, talked into his phone, turned his back and walked away. I even tried to get the gentleman at the checkout to help. Bottom line — after ten fruitless minutes I left and went to Home Depot. The you lady who helped me without my having to wrelstle her to the ground (as I would have had to done at Ace) was able to direct me to what I needed. I thanked her as shared my experience and named Ace as my previous stop. The lady behind me waiting for help said she had just come from there and experienced the same as I. I then heard a «Me Too!!’ from a bit doen the aisle. Futher down the plumbing aisle was another who said she too had come down because of the same reason. I remember seeing all of the others in he store and it amazed me that we all were at Home Depot.
I like to keep my purchases local but when customer service is better at a big box store, guess where I will go.

The staff are always very friendly and available to answer questions. They provide services that the big box stores may not have, like rescreening window screens or even making a new screen. I had a new screen made for about $ 10.
IMHO, it’s a great place to shop!