Bear Creek Bicycle

These guys are great! I rented a bike on my recent trip and go not only a very good bike but excellent route advice. I told them what types of rides I like and within 5 minutes Kyle (I think I got that right) had mapped out a perfect ride for me. It was superb. Plus they switched out the pedals for me and made sure I had everything I needed for a great day. Thank you Bear Creek Bicycle!

The courteous and highly knowledgeable staff will be the first thing you recognize when you walk into this bike shop. I had a flat tire and needed it changed asap and told the ‘bike guy’ I’d return later that day. He immediately insisted on changing my tire at that moment and stopped what he was doing and changed my tire. The shop appeared to me to be busy and because of my traveling schedule, the courteous staff assisted me immediately. I really appreciated it, too. As my bike was being repaired, I noticed the high quality bicycles and assured myself this will be the place I come next to purchase my next bike. The tube and labor came to $ 16. The shop is super clean, organized, and the staff is awesome.

Perfect location and rental hybrids for Bear Creek Greenway. Very friendly and helpful staff. All good.

I went there the evening before the «Ashland Enduro» race as my brake was not working — 5 min. before they were about to close on a friday eve.
The guys provided exceptional service — bled the brake, added new brake pads, saw that my dérailleur needed a fix too. I wish I could give them 6 stars. Nice guys to talk to, awesome professional service. I wish more bike shops where like this. Chapeau !

I was looking for a road bike, and went to REI first. They had something that was sort of what I wanted; essentially, it could’ve worked. An employee came over to help as I was looking it over, and the first thing she asked was if I was an REI member. No, not now, and not likely ever. So on top of that ever-​annoying pitch, what convinced me to go elsewhere was this ridiculous declaration — REI doesn’t install pedals on their bikes. This way, you can customize it. While this makes sense on a high-​end bike, on a low-​end entry-​level it makes no sense at all. Not putting even cheap aluminum pedals on an entry-​level bike is dumb.
But this isn’t an REI review … So off I went to Bear Creek. No one pestered me with a membership. No one pestered me, period. The gentleman in there working asked what I was looking for, showed me what they had, and left me to look things over. He then proceeded to offer a great price on a similar (but better) bike than REI’s (it even came with pedals AND toe clips/​straps). Needless to say, he made the sale. He then proceeded to spend the next half hour fitting, adjusting, and accessorizing the bike for me. He’s pretty much made a loyal customer of me.
What was even more amazing is that the employee apparently did all this off the clock — he was just in there picking up some things of his. To do all that to help a customer is pretty amazing to me.
File this under reason #1434 why you should always patronize the local bike shop as opposed to the chain store.

Awesome bike shop! I’ve been there 3 times now and have always had great experience. th guys in the shop are very friendly and don’t have that pretentious attitude you get in most bike shops.
I brought my wheels in to be trued today and mentioned I needed them Same day if possible. Sure enough i got a call that they were done and ready to be picked up.
There’ no doubt in my mind that I will be both purchasing my next bike there and having all my bikes maintained by them.