Virginia Electronics, Inc.

Company called and I was told I had a tom pay a diagnostic charge on my repair. My oven is less than a year old and the oven door glass shattered when the oven wasnt even on and I was ten feet away. Not sure what youre going to diagnose… Then I called back to speak with them and was on hold for 42 minutes before hanging up and calling the office number directly that is listed on theyre web site. A guy calls and says he cant help me that he is a tech in the field. They are having phone line issues and I need to call back later when it is fixed. Really??? I need to call back later??? How about no… sad a company like this is still in business and able to represent a large company like Samsung.

I do not trust them!
Had to pay $ 99 over phone just to get them to come out (this would be deducted out of fix so I figure no harm– wrong). Technician came on time, heard my description of dryer issue (wasn’t steaming), slid tray holding water reservoir out, visually inspecting space inside and presumeably water pump and steamer which you can’t see from that angle, called into shop and said it would cost $ 500 to fix as both pieces needed to be replaced! He did not take the top off, did not check either piece with a voltage meter, did not do rudimentary check to see if pump was even working, etc. Just a phone call into the shop and a random $ 500 diagnosis on a 2-​year-​old LG dryer. I declined service but lost $ 99.
Called LG back raises a ruckus and they sent an actual LG tech, not «authorized service tech». Technician called ahead, I described issue with steamer, he preordered parts so they would be Fedexed the next morning — got a couple different ones just in case though we were only going to be charged a flat fee. He came next afternoon as promised — calling ahead of time. He took top off, tested water pump which was fine, and checked steamer with voltage meter as he saw it was holding water. It was bad. He installed new one and tests cycle. Whole thing took 30 minutes including a 20 minute drying cycle. He told me the cost of the 2 parts would have totaled no more than $ 105. I only need the one with a cost of $ 70.
Bottom line, do not use a company that makes you pay over the phone and doesn’t do diagnostics but makes up a price. $ 500 vs 180 is a pretty big disparity and make one wonder what kind of company this really is.
I intend to get my $ 99 back and I don’t mind hiring an attorney to do it as I’m tired of companies that are tin like this.

Sent by Samsung to repair oven on my 6 month old stove. Technician cracks my cooktop, takes pics, sends to his company and says it was cracked prior to his arrival. He and I were in standing at the stove once already talking about how it is connected to electricity-​plug or directly wired and there was no crack! Mgr refuses to call me to even ask for my side of the story. Oven was being repaired under warranty. Now because of Va Elec not taking responsibility for a bad, lying tech and sending claim to Samsung saying crack was there I am left with a completely broken stove.
If using this repair company-​keep a close eye on the tech.

I was referred to them for Samsung warranty repair. They wanted a 5-​hour time frame and they are over 2 hours away from my home. This made no sense! When I told them I couldn’t give them an entire day to come fix my ice maker, they turned around and CANCELLED my service repair request with Samsung. I found this out because I called them immediately afterwards to complain. What an a$$hole. What’s worse is, they have a shop much closer to me that had availability but they didn’t even suggest it. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. Rude, lazy JERKS.

I’ve had two experiences with Virginia Electronics. The first was to repair my Samsung dryer. It was a so-​so experience with a technician that was very nosy and overly opionated. He repeatedly commented on how he did not like Samsung appliances, that they were crap, and he didn’t lie working on them. Incidentally, I have all new Samsung appliances in my house. It took two trips to repair my dryer, both times I had the same tech. Both times he was less than enthusiastic about Samsung. He commented on my DW not being energy efficient and he pulled open my fridge and freezer to make adjustments on the doors and drawer even though he was not asked to do so.
The second time I had VE to my house was for a dishwasher repair. The same tech arrived as last time. He walked in stating he knew the problem, and that I most likely had a leak that was tripping some switch causing my malfunction. He looked in my DW, took out 6 screws, pulled the DW out and said… Oh it’s an electrical problem, I cannot fix this, call an electrician. He was here 15 minutes max, didn’t put my DW back right, and said he couldn’t give me a receipt. I had to call VE again because I could literally put my hand between the DW and the kitchen counter. Same tech came back, now sarcastic, leveled the DW and stated that my counters weren’t level and that was the problem.
Did I mention the receipt? VE charges you over the phone just to schedule the appointment. They call this a diagnostic fee and credit towards your repair bill but I’ve never had to pay just to schedule the appointment.
All in all, I’m giving Virginia Electronics a below average score but really it is the technician who gets such low marks.

Agree 100% with Robert W. Same repair, same technician, same outstanding service.

I was sorely disappointed in Virginia Electronics (VE) service. My Samsung TV broke during it’s warranty period, I was referred to Virginia Electronics as the authorized repair shop. Unfortunately for me, VE did not diagnosis the problem correctly only to have the TV break again after 2 months out of the warranty time-​frame.
If you do use this service, then do not allow the technicians to be lazy on the diagnosis at the issue at hand.

WORSE to deal with, can’t order parts right, takes over 3 weeks to fix TV. Terrible service and their techs are uneducated in every way possible. WORST, DO NOT DEAL WITH THEM! check their google review, terrible rating.