Dunkin’ Donuts

I am a regular customer to this location for over three years. I visit daily, and today was the absolute worst experience I have ever had in a Dunkin’ Donuts. I went up the register and ordered a simple cappuccino. When I went to pay with my DD Perks, my phone was scanned on the wrong register. I am not sure if that register had already had items rung up or if it just messes up the app when nothing is on the register, but my balance of $ 5.90 went to zero. I immediately showed the cashier, who argued with me that she «did not take my money.» I pulled up my DD Perks history to show her that indeed had $ 5.90 when entering the store, and also showed her that now my balance was zero. She offered to do ABSOLUTELY NOTHING, and instead directed me to «call DD Perks» — which is not open on Saturday. The cherry on top is not only did she take my $ 5.90 for a $ 2.00 cappuccino, but she still expected me to pay! I took the store number and the manager’s name (KRISHNA), yet she still did NOTHING. I have had other dissatisfying experiences at this store involving my app, but usually I take it with a grain of salt. Today was my breaking point. The cashiers barely speak English and therefore show absolutely no understanding of the app on a daily basis. The owner needs to step in a properly train his team on the app — as well as how to treat customers. I immediately submitted a survey online and will definitely be calling DD Perks on Monday.

I’ve decided to rewrite my entire review for this location. After having a few less than stellar visits, I had given it a poor review. Since then I have been back, and the service has been pretty great. The people got to know me, anticipated my order with stunning accuracy, and are always very friendly.

I grow annoyed by DD’s lately. This one is no exception. There staff don’t listen well and often seem bothered by the way I ask for my drinks. They also talk instead of helping the customers

This is my first Unilocal review and it sadly is a one star review. I generally don’t complain when my order gets messed up because mistakes happen. However this store has never once given me what I ordered. This store is never busy, which should have been my first red flag, and the service is terrible. They aren’t making mistakes, they are simply not listening to what the customer is asking for. They are never happy or polite and just take zero pride in their business. I honestly don’t think I can give them any more chances it’s the most disappointing dunkin I’ve ever been in.

Really your regular dunkin donut stuff, average service, and especially average cleanliness, I mean how long does it take to clean the tables or at least remove the crumbs after each customer?

If I can give them «0» Stars I would, but it won’t let me. I wanted to reload my card thru the apps, because it is Dunkin donut it’s always on the «Go», So as they say. I approach the counter and the lady doesn’t know how to reload my card, at my surprise she offers me another card to reload. I said no, I have a card it’s in my phone and she say ohh we don’t reload those and I say wait this is a dunkin donut apps you can reload I have done so in the past. The staff and management clearly doesn’t honor there very own product, so what’s the point of asking us to activate a card if the staff doesn’t even know how to do the basic reload and accepting rewards from the apps. Overall I got my sandwiches walk off dissatisfied, to whom in charge of the rewards please be aware most of your subordinates needs to know how to utilized the apps that is out there. Because no point of having a dunkin cards, activation, rewards point if your very own employees who up sells them do not know how to use it.

My first one-​star review, after 35 previous reviews. Here’s why:
Me: Hi. The, #6 — can you substitute out the coffee for a latte?
Worker: No.
Me: Ok, then let me get a #6, just the sandwich (an egg white wrap) and a small vanilla latte light…
Worker: Two #6s (punches in two)
Me: No, I just want one #6.
Worker: (Stares at me and smiles) Then why did you say «two?»
Me: I never said «two.»
Worker: (shakes head) Anything else?
Me: No.
I actually was going to order something else, but decided to take my order elsewhere. My friend waited for her order (the one I had put in originally) and when I met up with her afterward, she said the second worker in the back was also acting weird and mumbling under her breath and looking at my friend. She felt like the two workers were talking about us, but they were speaking in another language so she couldn’t be sure.
Is it so hard to provide courteous service and not make the customers feel like they are intruders in your space? I guess in this DD, it is too hard. Or did I say «two» hard? Doesn’t matter, I’m never going back here.

Horrible!
One day I ordered a Chicken salad wrap when they just came out with it. I said hell I shall give it a shot!
until then I realized that it had bacon in it… WHICH IS SOMETHING I CANNOT EAT!
because of religious purposes…
I apologize to the employee, and told her I cannot have bacon. with a nasty attitude and said it is to late. I look at her and told her I am sorry but I am Muslim and you are to as well so you and I know we cannot eat bacon. I told her I need a new one with out any bacon substance touching it. I was polite to her as well but she gotten mad just because she had to re make a order.
now Next time I went there I went and order a vanilla Chi drink… Instead of getting fresh milk to steam they used the one that was already sitting in that cup and steamed it. My drink tasted nasty! and was filled with nothing butyl HOT milk. that’s it.
My god I tired giving them another chance but that’s that… Not getting my business again! not until the employees have better services!

Worst Dunkin ever. Cream and milk are not the same thing but they will argue with you till the end if time to prove you wrong. I don’t care if you hate your job, so does everyone else, get over it and put cream in my coffee.

I’ve been here many times. I can say one thing: The coffee and food is ALWAYS consistent. Same every time.
They often don’t listen to my order and more than once I’ve had to pay for my wrap and my coffee separately… in the same visit. Annoying, and twice the tax, but whatever. They just don’t pay attention, it seems.
Today, though. was a whole new experience.
I want over to browse the k-​Cups and was reading the back of one of the boxes and I hear a high pitched voice say «Miss! Hello!!! Order now! Miss! Hello!!! Over Here!!!». I slowly turned around in confusion and said «Me?». There was no line and the lady repeated «Place order now!». I was baffled and I said «Umm… I’m not ready… I’ll order when I’m ready…»
Finally, I’m ready. We were off to a bad start because they didn’t like my attitude and I didn’t like theirs.
The special right now is the hot n’ spicy sandwich/​wrap. They had a poster with a photo of both the sandwich and the wrap. Here is the conversation:
«Ok I’d like the Hot N Spicy wrap»
«The sandwich??»
«No, the wrap, please»
«What??? No wrap. Bagel? Croissant?»
«No… the wrap. See this picture? The picture has a wrap option.»
«Oh… um… Ok, fine. Bacon?»
«Yes please»
«No bacon on wrap. No bacon.»
«Actually… this photo here has bacon.»
«Oh… um… what do you want?»
I then took the poster and flipped it towards her and said, «I’d like the HOT N SPICY WRAP. The tortilla, the cheese, the egg mix and the bacon. This photo. I want what is in this photo.»
«Ohhhhh… ok…»
Really smart people work here. This special has been going on at least a week. It’s not really hard… AND it’s advertised… so like… not that hard…
Then they talked in a different language and were laughing and probably at me. Maybe they spit in my food. Who knows…

It’s a Dunkin Donuts. The boyfriend and I enjoyed our Oreo Coolattas here (he had their frozen Oreo coffee and I went with their frozen Oreo Vanilla Bean variety).
They were both good, was my first Oreo one but I’ve done their plain Vanilla one and this one was definitely better — very sweet but not sickening so.
Muffins here looked especially good and they had a variety of fresh looking doughnuts and bagels.
This location was very clean, the staff was friendly we had a pleasant sit-​down experience here :).

I could write that this Dunkin Donuts is just like any other (which is what most people do when it comes to chains) However, the problem is I’ve only ever been in 3 Dunkin Donuts, and I first set foot in one only about 2 years ago.
I guess for frozen reheated donuts they aren’t that bad, but then again I’ve only had 2 ever. I guess their hot chocolate is good, but I’ve only had it about 2 times, and I guess their iced coffee isn’t bad since that’s pretty much the most I’ve ever had their.
The staff always seems friendly and there is always one person cleaning so I guess it’s pretty clean, and I guess that’s all I can say about that.

I’m here about 3 times a week. I’m a fan of the chocolate chip muffin & the classic chocolate glazed donut. (can you tell i like chocolate)
the coffee at this D&D is WAY better than the coffee at the Roosevelt Ave D&D.
in the summer i love the Sweet Tea, when I’m sick Hot Tea with Lemon & Honey. The only thing I dislike that I had to argue with the staff in regards to how many Honey Packets she wanted to give me! Experiences like that have never happened again!
I work at the driving school next door so some of us on staff occasionally get a free donut or drink coupon. :)

Very quiet atmosphere most mornings. The only thing about this one, like many others, is that staff seems to not recognize the fact that they are offering a service, as in «With a smile!»
Case in point: While sitting and eating my morning bagel and having a somewhat hot cup of java, a gentleman walks in and tries to order his breakfast. So, in the usual manner of DD staff, they are conversing about one of the women’s daughters and how old she is… her schooling as well as her cuteness. Ummm, theres a gentleman ordering!!! Would someone like to pretend that their job somehow hinges on this mans deciding to come back-​even on us coming back?
As I said this is the usual, and for me it truly disturbs MY breakfast having to hear the frustration of another person trying to order their meal that could have been eaten someplace else!
I have started searching out new bagel-​grounds! I want service with a smile and I’m going to find it!

After watching a movie and saw them munching on a doughnut so I want down the street to pick some up. Yes it was cheap but it didn’t taste nothing like a Krispy Crème or Doughnut Plant. Oh well, Let live lol

I’m not much of a coffee guy, but I know when it tastes terrible.
This morning, Planet Fitness offered complimentary coffee from this Dunkin Donuts, and it tasted like burnt water with a hint of bitter flavoring.
The free bagel was the the typical mediocre doughy jumble you’d find in a supermarket. It was at least edible.
The store itself is acceptable, but not worth visiting for any reason.