The UPS Store

Wow! they even provide 3D printing services at the premises. Can’t be coolest than this. This store is high tech,

I wish i could give less than one star!
To begin with, I had a package to be delivered, and as such, made myself available to work from home for the day. I walked out of my apartment for lunch to find a UPS InfoNotice stating that I was not home. Although I was home all day, my doorbell was never rang. Seeing this, I rang my doorbell to ensure it was working correctly, and sure enough it was! I found a UPS delivery man who instructed me to call the local dispatcher, and provided the phone number to do so. Upon speaking with the dispatcher, I was told to meet the UPS driver a few blocks away from my apartment. I promptly left my apartment to pick up my package. When I arrived at the agreed upon location, there was no UPS deliveryman to be found.
I called the dispatcher once again, and was instructed that there was no possible way that the UPS deliveryman would return to my apartment to drop off the package. At no point did I receive an apology for not ringing the doorbell, or not meeting me at the agreed upon address.
I called the global customer support line to discuss my issue, and I was told that the dispatcher’s supervisor would call me to remedy the problem. I missed the callback from the supervisor because I was on a work conference call. I called back about an hour later to find that she had left for the day, and there was nothing else they could do. At no point did they acknowledge the fact that the deliveryman completely shrugged his responsibility to ring my doorbell or meet me at the agreed upon location.
The customer service at this location is appalling, and they have no respect for their customers. Perhaps I am wrong by thinking UPS should have hopped in their truck to deliver my package (while only a couple of blocks from my apartment) after not ringing my doorbell, but also not meeting me at the address they told me to meet them.
In my opinion, this office needs to be completely restaffed!

An employee was very unclear explaining a policy when I called a few weeks ago — he made it sound as if I would not be charged if I picked up my package from the store the day it arrived (the whole conversation was confusing). Had he been clear that there was a charge simply for accepting the package, I would have used FedEx, which, the last time I used them, did not charge for pickup in store.
When I arrived to pick up the package, the manager insisted on charging me, and basically blamed me for his employee’s mistake. He wouldn’t even acknowledge that it was possible that the employee had made a mistake.
In addition, no one at the store contacted me to let me know that my packages had arrived (I happened to check online): the manager made it very clear that there would have been additional charges for each day the packages sat in the store. In my experience with other companies, they notify you when your package has arrived. I’m glad I checked online — it could have been expensive, apparently, if I hadn’t.
Bottom line, I won’t be going back here. The FedEx a block and a half down the street has been fine, in my experience.

Terrible. These people do not want to be here and the fact that they have yet to be fired says the same about the management. Rude. Uneducated about their company’s basic practice. Unwillingness to locate the answers to the questions about UPS you have.
If this is how they handle while sitting down, I’m sure you can only imagine how they handle packages when there is actual labor involved.
And the drop-off’s. Prepare to wait at your buildings from door for the three hour drop off windows like a child waiting at «safety». Somehow they are fast enough to where after I hear my buzzer with no reply of asking who is there, the truck is already turning the block after I walk down the stairs.
BEST PART! I signed the info notice slip for UPS to leave my package, since I am home for drop offs but apparently not an olympic athlete to run to the door hick enough. The info slip was eye level with someone outside. Rather than being psyched about getting rid of the package, UPS filled out another missed delivery info notice and places it over my previously signed copy.
Now that is just ridiculous.
Use FedEx or send it to your office building. Don’t eve think about using rush shipping since the purpose is ruined by the UPS delivery staff anyway.

UPS has been nothing but a headache since I moved to Astoria, with a veritable surplus of laziness and excuses. And this store is no different. The staff is exceptionally rude and unobliging, without a single smile or word of thanks to a customer.
Not only was my package 10 days late (after paying for overnight shipping), not only did I wait around for it to be delivered to my apartment only to have them neglect to knock, and not only did I pay $ 11 extra to have it re-​routed to the local store, but then… THEN! I had to pay $ 5 for the privilege of picking it up from them on the same day as it arrived? No. That’s absurd. A small, 5lb package should not cost nearly $ 60 to get from point A to point B in a ten day period.
But this review is far too tame, and doesn’t represent the boiling contempt that I feel for all facets of UPS. From their abysmal customer service to their borderline hilarious inability to contact their drivers or other branches, it is taking all of my will power not to litter this review with a string of colorful expletives. Suffice it to say: STAY AWAY. Go down the street to FedEx instead and save yourself a world of trouble.

Staff waay too slow. They only spoke Indian in front of their customers. And the place reeked.

Location sux big time, no way to park and always have some kind of Muslim rally outside. With that said the store is always empty, never waited in line.
Shipping supplies are waaaaaaay over priced & will never buy there, much cheaper buying at Fedex (& they are not cheap either!)

Pretty standard UPS store. Quick and efficient. I’ve never experienced any major crowds.