Air Rite

Great company to work with. I would say anyone looking for a fair, professional, and prompt company you could call Air Rite.

I am glad I had contacted Air Rite; they promptly repaired my AC unit and did it at a great rate.
I would absolutely recommend them to anyone in the SLO county areas. You will be glad you did.

We have used Air rite twice. Once to replace our heater and the most recent was to replace our A/​C unit. We have been more than satisfied both times. They are fair, reasonably priced, efficient, and professional.

Called and spoke to a gentleman requesting a service visit. I was told he could accommodate me and would call me back. He never did! Seems like this is a trend!

We contacted Air Rite for equipment repair in our business a few months back, we sit today with a unit that is still not repaired. At this point, we have contacted another company to fix any and all issues either missed or created by Air Rite.
Not only was the work not completed, the customer service is seriously lacking both in office staff and technicians. Every time I called the office, I was unable to get an actual staff member on the phone, it was always the answering service. Most times I would receive no call back, or if I did it would be days later. We called every day over the course of 2 weeks without a call back or any contact made.
Technicians were brash and short with my staff, myself included. They left us in the dark about what was going on, the status of our repairs and even went as far as to order parts and authorize repairs without our approval.
Months went by with this same back and forth game with Air Rite, it finally got to the point where we weren’t willing to work with them anymore because our results were minimal at best.
My overall impression of this company is that they are unprofessional and hard to work with. Do not expect courtesy of any kind on any level from them. My recommendation to anyone looking for an HVAC company would be to not use Air Rite in any capacity.

Of the many attempts to reach someone at this business, I get an answering service that relays a message to «one of their technicians» I have received one call back on my voicemail from Rick and called him back within 1 min; reached his answering service and again had to leave at least two additional messages to have him call me back: 2 days later. Finally he called, I answered and he proposed coming out to my house the following week on a Wed. I told him I’d confirm with my tenant and call back w/​best time. I have left four messages over a span of 5 days trying to confirm a time and here it is Wednesday and still no return call! Very unprofessional.

We needed a pan replaced under our AC, they came in and replaced the entire unit, even though it was working fine. Then they caused an electric fire in our apartment (we have a newborn), and we had to get our kid to a doctor for smoke inhalation. After all this, the new unit they put in is faulty and it’s the middle of summer. This was early last week. They told us someone would be out today (Monday) to replace the part, but no one has shown up. We’ve called a few times to ask about an ETA for repair, and the best they’ll tell us is «we’ll check our schedule».
UPDATE: They called me this morning to explain the situation, that they are really busy, and they work 12 – 14 hour days. This is not our problem. This was something that should have been fixed the first time. They came by today to complete the job, set up, then took off while my wife was putting our baby down for a nap. They did not let her know they were leaving, or how long they would be gone. She went in to the babies room, and when she came out they were gone. STILL.NOT.FIXED.

Best service, and prices around. Very trustworthy!

I wish dateline NBC would follow every appliance repairman to see how they operate. I had this company out three days in a row because they didn’t correctly fix the problem and added to the original problem. The repairman used a hammer to defrost the ice pack only to have a hole appear there and let all the freon leak out. It had freon before the hammering. Overnight the fridge quit and I lost all my food. It took three visits to get it right. Would never use again.

These guys are quick on service. They know what they are doing and put the costomer first. There are a lot of air companys out there and service is the only thing that sets them apart and Air Rite knows this.