Georgia Square Collision

We have used Georgia Square Collision in Athens GA several times over the years. This time we took in our 2005 Nissan Murano for cleaning and detailing so my 18 year old daughter can drive it to college. When we picked it up later the same day the driver’s seat was broken. My wife and daughter were in tears. I took the car back up to Georgia Square Collision and spoke with Manager James Deaton. The seat was not broken when we left it with them, and it was broken when we picked it up. James Deaton admitted that the breakage happened while it was in their possession, and that they were the causation of the breakage, but he still refused to fix it. He said the best he could do was to «put a block of wood under the seat to stabilize it.» He even admitted, in his own words, that he was being «an a**.» Mr. Deaton also admitted that he hadn’t even talked to the members of his crew who had worked on the car. Later I found out that this repair at the Nissan dealership costs between $ 1700 — $ 2000. So I took the car in to be washed, and I end up with a $ 1700 — $ 2000 repair that Georgia Square Collision caused and refuses to pay for. How am I supposed to send my daughter away to school in a car with a driver’s seat that is now broken? I am certainly not going to take Mr. Deaton’s advice and prop it up with a piece of wood. This may be the absolute worst (and dangerous) instance of customer service that I have ever come across.
Update:
The conversation is accurate. I had the repair done on the seat the next day with another provider out of my own pocket. I have not accepted nor have been offered one cent of compensation for the damage to my vehicle done while in the possession of Georgia Square Collision. The situation was and continues to be mishandled by the manager and owner. Although we have been past customers on multiple occasions, this situation has been addressed so poorly that we will never return.

I got in a minor collision that damaged my rear quarter panel and these guys really helped turn a stressful and inconvenient situation around. Every person I interacted with was extremely professional and personable. The owner, Brad, explained (with lots of friendly enthusiasm) what exactly was done in the procedure on my car and answered every question I had quite helpfully. Later, I had a couple more questions and emailed Georgia Square through their website. Brad personally answered my questions in a way that made me feel like he took the time to be thorough and valued my business. In short, customer service was wonderful and exceeded my every expectation.
As for the fix, I’m not a car guy, but I did some pretty thorough before and after inspections, and everything seemed in order. Everything on the repaired side matched the undamaged side and the paint touch ups were indistinguishable from the original coat. The car was also very clean when I got it back.
Their offices were also very comfortable and welcoming. Not at all like a typical car repair place (in a good way).
I’d recommend them to a friend.

Problem solved by the OWNER himself! Brad personally contact me and apologized. They ordered the part for my vehicle (an official HONDA bumper), arranged for a rental, and had my vehicle repaired in exactly one day! Talk about ownership. I couldn’t be happier with the final outcome!

Best car detailing I have ever experienced.
Took my 2013 Toyota Sequoia in to be detailed and when I picked it up I felt like I was in a brand new car! I had left my cell phone in my car and the lady at the front desk called at work me to tell me she had it.
Service was great. People were outstanding. I will absolutely get them to detail my car yearly!

By far the worst professionalism I’ve ever experienced in a business. My accident occurred before thanksgiving break. 3 holidays have passed and I still haven’t received my car. What’s even worse is that they tell us a specific day that the car would be ready for pickup than they call us just to extend the deadline. I would never recommend this place to anyone.

I have used GA Sq Collision in past &, as always, the Workmanship was excellent; but I especially appreciated the customer service. I needed them to delay the repairs & they were accommodating; & they dealt with the insurance company when there was a glitch in payment. About as hassle-​free as possible with an accident.

GA Square Collision kept me updated with the status of my vehicle every step of the way, and worked with my insurance adjuster and rental company to take care of all the details. I barely lifted a finger, and the work they did on my Audi A6 was flawless. It doesn’t get any better than speedy, quality work to make for an enjoyable experience.

Fast, efficient, quality, extremely professional and courteous work! A+++ for customer service.