Poly Clean Center

An acquaintance let me know that the rude employee is gone, so I decided to return to Poly Clean. The current employees are friendly and efficient. Over the years, they have dry cleaned or laundered hundreds of items for us and only ruined one item. The owner was great – without any hassle she went to Nordstrom, purchased a replacement dress shirt and delivered it to our home.

Great customer service. The ladies that work there are very helpful and always go out of their way to make sure my clothes are done. Thank you Carmen, Jazmin and Viví.

Poly Clean do a wonderful job, they’re very reasonably priced, and most importantly, their people are dedicated and customer oriented. Poly is a great example of how a small business enhances our community.

PolyClean is a great local dry cleaners and they do an excellent job. Not for leather, furs, or a wedding dress, but terrific for getting out tough stains, linens, blankets and everyday clothes. I have been using them for over twenty five years! I cannot recommend them enough.

Talk about going above and beyond the call of duty. I dropped some business work clothes for same day service due to an early morning flight the next day. Due to some other things coming up, I totally forgot to go pick them up before closing. As an off-​chance I decided to drive by the store after 7pm and saw the cleaning crew. I explained my situation and gave them my contact information. They said the owner would be coming by later in the evening and will pass along my message.
Theresa the owner called me at 8:30pm and said that she got the message. She waited while I drove to the store and had the clothes ready by the time before I go there. It was such a big relief to have the work clothes that I needed for my business meeting. Thanks Theresa for being so helpful. They provide great service at a extremely fair price.

The prices are cheap compared to Country Club Cleaners and the dry cleaners in downtown Menlo Park. If you’re worried about the prices, buy get yourself a DIY dry cleaning kit at the drugstore.
I have never encountered a rude employee. I always get a «hello». Sometimes they make conversation. Personally, I’m not expecting the person at the counter to shower me with compliments.
Laundered shirts get stamped on the back of the collar with your last name and your first initial. You can pay $ 1 extra for each laundered shirt to be put on «Rush order» and they won’t stamp it. Once you’re wearing the shirt, no one will see the stamp anyways. I can assure you they have hundreds of customers who don’t care about having a stamp.
As far as the reviews about dirty clothes not being cleaned, the people who work here are not magic fairies. They can get most FRESH stains out. They have saved my clothes from coffee, nail polish, blood, and ink stains.
If you go in the early morning, you can get your clothes back the same day. Sometimes you can request 1 – 2 items to be ready in two hours, depending on the load color that’s going into the machine next. The pressers leave in the early afternoon but if you have something that needs to be pressed and not cleaned, they can do it while you wait.

I’m updating my review of Poly’s because I really appreciate it when business owners take the time to reach out to their customers, and even though I was mainly dissatisfied with the staff, I understand that their disrespectful behavior towards me is not an accurate reflection of the business owner’s own attitude. I’m hoping that through my conversations with Theresa will help her make positive changes with her staff regarding the rude service, and the fact that she was willing to engage with me regarding how I was treated would make me be more willing to possibly give Poly’s another chance down the road.

My Mother absolutely wasn’t told about the stamping policy when she dropped off my shirts and I don’t have any desire to «resell my shirts,» as the owner suggests. I just don’t want a $ 100 shirt to have and ugly stamp made with black ink on it, especially my white one! If the owner of the business had reached out to me personally over Unilocal instead of by writing a catty and defensive owner response to everyone I might have changed my rating had they handled this a bit better.

Been going here for years and my parents have gone here since the 80s… best price for awesome dry cleaning and they’re eco certified. Theresa the owner is wonderful… not quite sure about isamar though

********** STAY AWAY ***************
When you think about the dry cleaning business from a customer perspective, you only want 3 things:
1. Take in dirty items, get ALL of your items back clean
2. Economic pricing for the service delivered above
3. Responsible business operators who takes responsibility for problems when they occur
As a business executive who travels 70% of the month… I depend heavily on the three items above to make my life easier. I have a small, well organized, wardrobe that is on a constant rotation. I had a recent experience with the owner of this establishment where I turned in a very expense sport coat and received back someone else’s jacket. When I returned this item I was told that they have a procedure for everything and that there was no operational way that they could have erroneously given me someone else’s garment. That this probably belonged to a house guest. They went so far to ask me to try on the jacket to prove that it was not mine (for the record… I wear a 42R and this was ~38Short). They would not take responsibility for losing my item and went as far to say I was lying.
Needless to say… I found this experience to be horrific and the owner operator to be unethical. The pricing was good until you factor in the cost of a new $ 645.00 sport coat. My family had been using this dry cleaners for over a year and my monthly spend was approximately $ 150.00. Our past expenditures and loyalty as a customer meant nothing in trying to resolve this problem… stay away from them with your laundry.
I have one regret (besides ever using them)…I did let the outrageous behavior of the owner get to me and I called them a Moron… I should have just walked away… if your life is hard enough already… find a different dry cleaners.

Good service, fair prices, been going here for years. I don’t know anything about a rude staff member, as I have had nothing but good experiences. They are also as quick as noted above. Also, I’ve been there several times past 6:00PM (their stated closing time) and they’re still open.

Family & I have been long time clients of cleaners, but i have stopped going to them because of RUDE counter staff. It amazes me that the owners would hire individuals with no people or customer service skills. Seems to me like it is a burden when we drop off or pick up clothes. Walking in I can sense the attitude. For prices being so high, you would think they can have a better sense at customer service.
TOO BAD FOR THEM. THEY LOST OUR BUSINESS! ALL BECAUSE OF BAD CUSTOMER SERVICE.

Great prices

I totally agree with my fellow Unilocaler about that really rude lady that works there… Don’t get me wrong, when I take my gear in to get cleaned, I’m not looking for a new homegirl… but she’s got major issues!
Apart from that, I think they’re just about average… but their prices seem to be a little high. I would love to finally find a dry cleaner that I love… but that hasn’t happened yet. I think I’m also pretty much done with this place, which is unfortunate because it’s only a couple of blocks away.

I love this place. Their prices are excellent, the staff is friendly and professional and my clothes are always returned spotless and crisp. In addition, they are almost always able to get my clothes back to me the same day (provided I get them in early enough).

This is our regular dry cleaners and have being going here for years with nary a problem. For specialty items, however, we usually go somewhere high end.
Poly Cleaners does a good job. They are reasonably quick and efficient. They are friendly. And the prices are on the low side for dry cleaners in the area. What more do you need?

Great and Honest place to take dry cleaning. I worked here a while ago. They are always consistent and do try to make quality out of the work. I stopped working here when i left to colleg. Family owned.

The first time I tried this place, I thought, whew, all the rich people in Atherton probably bring their stuff here. The prices would be high, and the staff would be snooty.
Just the opposite — — — prices are mainstream, and the staff is very nice, considering they work in a steamy building all day.
Hint: if you bring in your clothing before noon, they will have it back to you by closing that day, which is 6 PM.
I have cleaners much closer to my home, but I go a bit out of the way to bring my dry cleaning here.