Suzor Electronics Service

Despite the troubles another reviewer listed, I have had great dealings with these folks. Always prompt. They are the rare people that work on LG appliances. Had them out to look at my dryer and they pulled a sock out of the drum, which was the only problem.

In this day and age, I am a firm believer of supporting local, small businesses. So, when my newly purchased dishwasher failed to work properly, I was delighted that the place I purchased it from recommended Suzor Electronics to have it looked at.
I called the number and after multiple rings, no one answered — I was given the option to leave a lengthy message and someone will get back to me. However, in the answering machine/​voicemail greeting, it was mentioned to also try contacting them through their web site. Seeing that everyone and their mother, brother, aunt, uncle, and first cousin twice removed has email and/​or a Internet-​enabled mobile device, I figured that would be the better way to go.
While the website had a mid-​1990s feel and look to it, I was able to submit a quick, easy online form requesting service. The form had all information needed and return contact info as well.
Within a few hours or so, I got a reply stating my appointment would be the following day between 1PM and 2PM. Perfect.
3PM the next day comes and no one from Suzor has called, emailed, or showed up. I know things happen, so I gave them the hour leeway as a courtesy.
I call and got the same voicemail/​answer machine, so back to email. I get a response that another customer had «an emergency» issue that needed attending to and the tech lost track of time.
Excuses aside, I requested an appointment for the following Monday, a week out. I know they can’t be that busy, so a week out is plenty of time to make the appointment and prevent excuses for not making it. The agreed time was 9AM-​10AM. Fine.
10:20AM the next Monday rolls around and again, no one shows, no email, no call. I call the place that sold me the dishwasher and was polite, yet forceful about this debacle. They gave me another company to call, which I did, and setup another appointment for the next day.
As a final course of action, I emailed Suzor back stating my displeasure at their lack of professionalism. I get a response back at around 11:30ish stating the serviceman was allegedly on his way when he was called by the place I bought the appliance from because I called them upset. Then, it was mentioned that they weren’t sure why I thought it was a no-​show.
Really? Seriously? I had to read the email three times before it truly sank in. The email thread with all the agreed upon times, dates, etc was there which is what amazed me. I replied swiftly, sternly, yet intelligently that you don’t stand up a customer twice. Once, ok, life happens (even in this case I think I am giving too much credit), but twice? Sorry, nice try.
This was the worst experience I think I could have had, but a telling sign. I have the sneaking suspicion that even if they made it to my home, the repair experience would have been an event in of itself.
In closing, if anyone refers you to Suzor for any kind of repair, I would ask for another place. If you go through Suzor, your experience may vary, but I wouldn’t expect it to be much different from mine.

I brought a computer to Suzor after Tech 1 in Orange had «fixed» a virus three times over the course of a week. Suzor actually fixed my computer and had it up and running again a few days later. A little slow — but they had a ton of work lined up and I’d rather wait for the job done right then bring it back over and over.

I wish I didn’t have to kick off the reviews of this company with a negative one, but I had a very unfortunate experience with Suzor Electronics.
I called for warranty service for my new LG dishwasher that wasn’t working properly. A very nice, professional repair man from Suzor came out the following day to look at it and told me that I needed parts which would take 4 – 5 days to arrive. A week and a half later i *TRIED* to get in touch with Suzor — ever time I gave up waiting on hold after about a half hour. Email requests for status updates went unanswered. Finally, I did get through three weeks after the visit and was told that LG laid people off so they were not fulfilling parts orders. After a few more days, I finally picked up the phone to call LG directly — their customer service was great and responsive and confirmed that NO PARTS had been ordered for my dishwasher.
At that point I asked for another repair company, so they sent another company. They correctly diagnosed the problem as a stuck sensor switch and the dishwasher was working within minutes. I don’t blame the repair man for not correctly diagnosing the problem, because this was a fairly obscure issue. However, the level of responsiveness and customer service provided by Suzor was very unfortunate and left me without a working dishwasher for a month — for no good reason.