Arrow Exterminators

Very questionable business practices. Requested their corporate office and was told to look it up on the website. Definitely a fail with customer service.

Just wanted to compliment our exterminator, Neil Browning, who does an excellent job. He’s also a very nice personable young man. Very engaging!

Arrow has provided my termite and pest control (keep the squirrels out of the attic) for 8+ years and they do a great job. My termite inspector, Mike Hoffman, was here today and did an extremely thorough job inside and outside on a rainy day. I feel very good with these people.

We used another company for two years after moving into our home, and they were more expensive. We saw dead bugs and plenty of line ones with them. We have been using Arrow for a few months now and haven’t seen a live one! And they are cheaper! I was really impressed with Kevin and how he walks around the house getting rid of the spider webs; he is very thorough. We also had squirrels in the attic and they got rid of them, and the handyman service patched up the hole on the from eave and it looks perfect. I am really impressed with the quality of work and the attention to detail that all the departments give to their clients.

We are very pleased with the professional service provided by Arrow Exterminators at our residence today. Brian Wilson was extremely courteous and friendly. He was on time and immediately took care of the problem. I highly recommend this business and specifically Mr Wilson.

I usually only take the time to write positive reviews but we had such a frustrating experience with Arrow Exterminators I felt I needed to share this with others.
About two years ago we hired Arrow to rid us of a problem with squirrels and/​or rats in our Roswell home’s attic. We paid them to trap and remove the animals, clean up the mess left behind in our attic, put down new insulation and seal all the areas along our roof where the animals had previously been able to get inside.
This was no small expense, about $ 5000 total to have all of this work done.
After Arrow completed the work, we thought the problem had been taken care of. A little more than 1 year later I started hearing squirrels/​rats in our attic again. We called Arrow back, they came out to take another look and told us squirrels had indeed returned but this wasn’t covered under our warranty. They claimed work done by a different business on our AC/​heating unit was to blame and voided our warranty. So basically they told us we were out of luck and they weren’t interested in fixing the problem.
We called a different animal removal company and had them come take a look at the problem. They tell us the reason the squirrels were able to get back into the house was because of SLOPPY work done by Arrow in the first place. This company took me through their survey step by step, showing me the problems, and I was able to see the shortcuts Arrow took. It made my furious.
While this company will charge me far less, I’m still having to pay to fix the problem, something that should have been done correctly the first time. I’m still very frustrated and upset that I wasted thousands of dollars on such shoddy work from Arrow. I will NEVER do business with them again and I urge anyone who needs animal removal and related services to look elsewhere. Don’t make the same mistake I did.

Thank you so much for taking care of the fleas in our basement. Never knew rodents could get in, or that they had so many fleas!!!

Honest company. Just had them come out to look for rats that my tenant said were in the crawlspace. Arrow did a thorough check and said, no droppings, no nest, no evidence at all. Said the tenant may have seen one outside and assumed it was in the house, or maybe was looking for a rent deduction. Arrow easily could have lied and gotten a $ 600+ contract. Very honest company.

We have been with Arrow Exterminators for a couple of years, and in the beginning they were very good.
Lately, however, service levels have dramatically declined.
At this time, we are currently having an ant problem in our home. I asked my husband to call yesterday to schedule a time for a pest control rep to come out and help us handle this issue. I also asked him to ask to see whether it would be possible for us to have someone come out on a Saturday, since he and I both work full time during the week.
My husband called and asked about Saturday service and was told that he would have to call the rep directly to ask about Saturdays. The rep with whom he was supposed to speak was Robert Dunn.
My husband called Mr. Dunn yesterday and never heard back from him.
I asked my husband to send me Mr. Dunn’s contact information this morning and I call him at 9:26 am. In my voice mail, I expressed that it was very important that he call me back even if he is unable to come out on a Saturday so that I would know that I needed to ask for some time off to allow for a weekday appointment.
I also left my phone number and repeated it just in case he didn’t catch it the first time. I then reminded it him that it was very important for us to receive a call back from him, as we are experiencing an ant problem and would very much like to have it resolved.
I waited all day and did not hear back from Mr. Dunn. At 5:05 pm, I called Arrow’s customer service number. They asked me for my zip code and routed me to the «appropriate location.»
The person they sent me to picked up the phone and asked how she could help me. I expressed to her that I was feeling very frustrated and began explaining my issue. About halfway through, she cut me off and told me that she was actually just the answering service — that the office had closed 5 minutes earlier and that there was no one available to take my call.
As you might imagine, I have now gone from being moderately frustrated to truly angry about this situation. The answering service representative said that she the best she could do would be to pass my information along to the office at 8 am tomorrow morning and that someone would call me back.
There are countless companies out there that kill bugs. We chose Arrow because they (initally, at least) offered great customer service. Reps who don’t return customer phone calls and a complete lack of infrastructure that would allow a frustrated customer to speak with someone at 5:05 pm on a weekday is the opposite of great customer service.

I am writing this review about the Arrow office that serves Decatur. I did not have problems when i lived in Oxford– but I just fired Arrow after using them for the past 12 years in Oxford. I am so tired of begging them to come back out when I still have bugs all over my house. They always tell you to call if you need them to come back– well do NOT believe them! Calling them will result in them telling you that you have to wait on the person who treated your house to call you. Then if you miss their call you have to call back. Are you adding up how annoying this can get? Then they are super defensive when ypu have to tell them they didn’t do a good job. This is just plain bad business.
My treatment person even called one day and just left a message that he wasn’t coming because it was raining (???) and never even called back to reschedule.
Give me a break! I am tired of the empty promises. I am looking for a smaller local company now.
I gave them one star because I did see them spray something in my house.

After reading the responses to my thread on exterminator recommendations, it seemed like Arrow was most successful in getting rid of people’s bug problems. They got endorsements from Jang C, Jennifer K, Jen D, and Jennifer J. Their feedback even assured me that maybe I’d just do a one-​time service. One-​time visit is $ 125 (with 30-​day guarantee), or you can pay $ 300 for a 1-​yr agreement ($ 75×4 visits). I liked too that they do Saturday appointments.
My problem was roaches. I’d done the Home Defense spray a few times but that didn’t seem to work so it was time to get an exterminator. Arrow does something different — they don’t spray along all the baseboards throughout the house which is what I’d done and what the other exterminators said they’d do. Arrow instead does a direct application spray to just the plumbing areas (kitchen sink, bathroom sinks, washer-​n-​dryers, toilets, etc.), cracks & crevices, tracking area of windows, etc. Then they do this interesting spray just for attics that looks like a grenade. He also cleaned the spider webs both inside & outside my house. I followed him everywhere just b/​c I was curious but when it came to spraying the entire perimeter outside my house, he told me I should stay inside b/​c of the wind. I liked knowing that a «more dangerous» spray would be applied outside to keep the bugs from coming inside.
«Ben» was my exterminator and he was great. Very nice, very professional. And he answered all my bug questions — I learned a lot during the 1-​hr visit! I also liked that he put cloth covers for his shoes when he came inside my house — very courteous. He mentioned that many of their staff are homeowners themselves so they take care to do a thorough job b/​c they can relate to what we’re going thru.
Overall very pleased — let’s just hope I don’t see any more roaches!