Cosmetic Laser Specialists

I bought a $ 99 groupon deal for this location in 2013. Initially, everything went well. After, my 8^th-​9^th treatment or so, I was encouraged to by a «touch-​up» package for $ 300 dollars which included an additional 9 treatments. Unfortunately, I did not know that I would not need those treatments, as the area I had treated was relatively small and the hair on that portion of my body had considerably slowed by the time of the 8^th-​9^th treatment as well. However, I was encouraged to purchase the treatment package to prevent the re-​growth of hair. Being naïve and this being my 1^st experience with laser treatments, I purchased the package. Lesson learned.
Fast forward a few months… I didn’t schedule a laser appointment for some time due to a considerable reduction in the growth of hair. However, by the time I did, it was insanely difficulty to get in touch with Laser Specialists. Apparently for some time, they were closed for renovation. I called other locations in order to find out what was going on and found out the Roswell location was closed for renovation; I received no notification from Laser Specialists at all this would be happening. And it may not have been such a big deal except they were closed for at least 2 – 3 months, which meant 2 – 3 months I could not get treatments if I wanted to. After I’d been informed there were other locations open that clients could visit, I found I could not, since they did not have the laser that must be used with my skin tone in order to prevent damage to my skin (Yag laser).
Fast forward a few months… I try to get in contact with them again, in order to request a refund or to switch my laser treatments to another area of my body due to a significant decline in the growth of hair on the section of my body I was originally having treated. It literally took me months to track someone down. When I called other locations, they told me they could not help me, that they were not affiliated with Laser Specialists, which the Roswell location was called. I was condescendingly spoken to my a receptionist at another location, and essentially told I had the wrong business. When I called the Roswell location, it said they phone number had not been assigned. The website was still up at the time with the same number and location. I believe it is still up at the time of this review, smh.
I eventually found out Laser Specialists was purchased by Fountain Laser, but were no longer affiliated with it and that the Roswell location was closed. I was surprised by the runaround or/​and lack of communication that seemed to have taken place about this, as evidenced by the runaround, rudeness, and quite possibly feigned ignorance I encountered when I called receptionists at other Fountain Laser locations in an attempt to track the Roswell Location down. I was eventually able to speak with a receptionist who informed me I could utilize my package at either the Johns Creek or Smyrna location. Although I was told I could use my package at either location, I was told they don’t offer refunds and that I would not be able to switch treatment to another area of my body. Money and time wasted here. After this extremely sketchy experience with the Roswell location, I will not be purchasing additional treatments with any Fountain Laser location.

Cosmetic and Laser Specialists was one of the best practices that I had ever seen but it has since been sold to Fountain Laser Group and the decline was swift and terrible.
Massive rate hikes, and the service went way down hill.
Overnight, even though I had been coming there for over two years, I became a number and no longer a patient. they even tried to alter the terms of my treatment agreement, billing me for a package that I had never agreed to at all.
Buyer beware, and again, you (won’t) get what you pay for with this place

This is the best place to get laser hair removal. The tech is very professional and good at what she does. I was getting laser hair removal done at another location prior to coming here, and the procedure did not work anywhere near as it does here. Very pleased I found this place

I don’t see any reason at all for the Cosmetic and Laser Specialists to not have excellent reviews.
I am coming here for laser hair removal on my face. Because of my curly hair my facial hair makes lots of ingrown hair. I finally decided to go ahead and get it removed with a laser to help.
I have had 3 treatments (the third less than 30 minutes ago) and each treatment has gone very well. The staff is very friendly, courteous, and knowledgeable. After the first 2 treatments my facial hair grows slower, is finer, and is much easier to shave off.
I was told before the first treatment that men can take more treatments but that is not the case for me. As a side bonus I have a lot of scars from ingrown hairs and they are clearing up.
I could not be more pleased!

Cosmetic Laser Specialists is dreadful. I made an appointment for March 29^th back in December 2012. I received a call late Thursday afternoon (March 28^th) saying that the shipment of Botox had not come in as anticipated, and that they would have to reschedule my appointment which they were able to make for Wednesday April 2. I wasn’t overly happy about this but I thought at least I would get in around the same time, as you know Botox needs to be done every 3 – 4 months. Well I then receive a call today saying that the doctor will not be in the office tomorrow as scheduled and will actually not be back in until MAY! This is completely unacceptable and extremely unprofessional. I made the mistake of buying a Groupon for this shady business and now have no options but to wait until the doctor gets in again. They say May but will probably just get another call to reschedule. Steer clear!

I bought a Groupon (two actually) for botox because the address was near my office. Problem #1 — as others have indicated, they have multiple locations and the address for botox is NOT the one near my office but the voucher used the more appealing (to me) address.
Problem #2 — I called with less than a month remaining on the first voucher and was told that no appointments were available and I should not have let so much time expire and that they would NOT honor the voucher. Although Groupon says you will always get what you paid for it, so I will push for that at least.
Problem #3 — I booked the appointment for the second voucher for 3 months from now and then received an email from Groupon asking how the visit was (hunh?) and looked in my redeemed folder and the voucher is showing as redeemed. CLS must have marked it redeemed after my appointment was made. Hope there won’t be an issue when I attempt to use it, but I hadn’t printed the voucher. I will email Groupon and I’m sure they’ll help, but I didn’t need the extra hassle. This is not making a smooth first impression.

I debated even reviewing this place, a) because it’s embarrassing I even continued with this, and b) because despite the extraordinary weirdness of the entire experience, I didn’t despise the business or employees involved, but instead felt a strange compassion for their confused efforts. No sarcasm intended. Nonetheless, consumers deserve to be forewarned. You get what you pay for.
I bought a kgb deal for this place for laser removal over 2 years ago, thinking it was an inexpensive way to test whether laser hair removal actually worked. Dark hair, pale skin, supposedly the easiest to remove. If what this Cosmetic Laser Specialists did is the correct procedure, then laser removal does not work. However, I seriously question whether they did it properly or used the right kind of laser for my skin & hair type, given every other dysfunctional aspect of the experience.
The address for my first appointment was for Cosmetic Laser Specialists on Piedmont Rd. near Peachtree at Tower Place. When I arrived, the receptionist seemed agitated, told me my appointment had unfortunately been changed, and gave me a business card for a doctor whom I was to call to reschedule. Hmmm.
I called him and was rescheduled to another location off of I-​75 near the Galleria. The doctor told me the relocation was because «they were messing up the equipment.» Who and what? Second hmmm. Then I received an email from a different person confirming an appointment I didn’t make for a date that was already a week past, and for the wrong address. After some confusing phone calls, speaking to different voices who somehow all had the same name, the Galleria appointment was confirmed. All very bizarre. I should have backed out, but I guess I’m too frugal for my own good & didn’t want to waste the voucher. A friend of mine calls this «penny wise, dime foolish.»
I went to the 2^nd address, met the doctor, and it seemed legitimate. I wrote off the previous confusion as a new business still working out the kinks.
However, for my third appointment, I was sent to yet another address, this one on Roswell Rd. There was no receptionist in the office, just a little computer screen for self check-​in. Third & 4^th hmmm. Feeling sketchier and sketchier.
A woman, not the doctor, called me into an office and performed the laser procedure. She was very nice and professional, but I didn’t know who she was, nor did I ever see the doctor anywhere. On a later session, I was seen by a woman who was very nice but normally did facials, which I learned midway through the session. I’m not sure it’s even safe for someone who does facials, not laser removal, to be doing the laser removal. Again, I should have ran, but I’m an idiot and too cheap for my own well-​being.
Alas, after a couple more procedures, it was obvious I needed more sessions, though I had been told that I would probably only need 4 because of my hair and skin type. Because I had already wasted so much time with the process, I went ahead and paid for more sessions. I know, this makes me sound very stupid, and that is why I was embarrassed to write this review. The thing is, trying to finish these laser sessions with this weird business almost became a challenge I had to complete, like climbing Mt. Everest. Screwed up, I know, but at least I admit it in the name of honest reviewing.
At any rate, for my last appointment, I showed up at my appt time, and no one was at the office. I called the phone number to ask why I couldn’t get in, and yet another new employee answered and explained that the office had moved, yet again, to a 4^th location further down Roswell Rd. You’d think someone could have informed me of the new location. Also, what is the deal with these people and office space? Are they squatting in offices and then get caught and run out by the landlords or what? I don’t get it. Bizarre.
Also, what is with the constant change in employees, occasional receptionists, and general inconsistency? Who runs this business? I’ve never seen anything like it. And yet they have not folded, probably because there are plenty of other cheap bastards like myself who are just as determined to stick out their laser hair removal process, come hail or high water. It’s comforting that I’m not alone in this insanity.
After all of this, I still have hair where none should be, less but still hair. One spot kind of looks like Idaho, at least that’s fun, I guess. Because of all the rescheduling from frequent relocating, I’m not even sure how many sessions I had in total, but it was at least 8 times. The hair should certainly be gone by this point. It isn’t. I’m not going back, because they win and I just don’t care anymore. Buyer beware, and again, you get what you pay for with this place.

DO NOT DO LASER HAIR WITH THIS PEOPLE!
This place is a scam! All they want is your money. They always cancel my appointments at the last minute. The receptionists that talk to you over the phone are rude and can’t speak clear English. There are other places out there better than this people. Do not waste your money and time with them.
* I’ve had 4 sessions (underarm) and my hair is still there. I still have to shave everyday…
Update: What was bad, became worse. After 3 months trying to go there and having several appointments cancelled, they finally scheduled me. I went there and my laser session (underarms) hurt more than the previous times. Also, I felt a burning sensation on my way back home. When I arrived home, I saw that my armpits were literally burned! I had little red dots all over it (had never felt that in any of the sessions done before). I could not wear deodorant for several days. A week has passed and now the red dots became gray. I wonder if the skin will fall of…
That’s what happens when you buy groupon deals… never again!

Wow I’m surprised by the number of bad reviews for this place. I had a wonderful experience. I bought six treatments for medium area from half off depot for my lower legs and as of now I’m done. I am Asian and quite pale especially my legs and have dark hair. I suppose I am a very good candidate for the laser procedure.
My entire time with the place I was treated by Wendy, a very warm and friendly Asian female. The machine is very cool. Literally and figuratively. She hovers the tube or whatever the thing is over your skin and it shoots lasers beams into the pores. Yes yes you can definitely feel the burn. For me it wasn’t that bad as I can take pain. Immediately after the laser beam there is a refreshing spray of cool mist like air that sooth the skin. It’s seems so much more sophiciated than the machine at creative advance skin, another place I was getting treated for laser hair removal.
You can definitely feel the intensity of the heat increasing with each visit (you can definitely smell it too! Burnt hair yuck!). After my first visit i immediately noticed the hair growth was slower and less coarse. By the 3 rd and 4 th it was noticeably better. I didn’t even have to shave. You won’t see the hair unless your up close to it. I gotta say I’m a bit disappointed lower legs does not include feet. or just toes. I have bits… well rather long bits of hair I wanted remove above my toes. I brought this up on my first visit and she zapped it for me for free but I hadn’t brought it up since.
Also, I had quite a bit of swelling… but it usually goes away after 20 – 30 mins for me. Wendy says it could take up to days but it went by quickly for me. Basically, what they welt like spot mean is that the laser penetrated your pores and that is a good sign. Aloe Vera is always offered afterwards and that helps the cooling. Plus, you get to feel how smooth your skin is without the hair… despite the bumps n redness. Yeah beauty is pain. ‚)
Scheduling an appointment for the place is for the most part easy. The staff tried hard to accommodate my sister and my schedule. Especially Wendy who on numerous occasion stayed back for us when she was in a rush to pick up her daughter. I really appreciate her.
On my last visit which took a longer duration than the normal 4 – 6 week interval I was told they upgraded the air conditioning system. Honestly I’m not a fan of it. I like the older one better. But it’s still pretty good. I still have a few strands of hair on my legs and knees. But the dark stubs r barely noticable and my legs are alot less hairy. My sister had a brazilian hair removal and trust me when i say the forest is finally trimmed. Heck the beast is tamed.
If I had money I would buy the touch up but it’s rather pricey so I’m just gonna go with trial and error on half off depot.
Overall, for the price I thought I had a great deal, 4.5÷5 :)

I purchased a Groupon package from this place for laser hair removal. After one full package, NO results. I’ve had several other areas completed before with better results in only two visits. I now have to pay another laser place to get the results I wanted. Wasted money & time. Do not recommend this place for laser hair removal. The lady running it obviously either doesn’t know what she is doing or is trying to get you to buy another package.
Oh. And the chick at the front desk is incredibly rude.

I have been going to Dr. Mattison at Cosmetic Laser Specialists for several months receiving Botox and he performed my eyelift surgery. I wouldn’t have trusted anyone else to work on my eyelids (upper and lower). I couldn’t be happier! It was worth the 10 years it took me to make the decision to «have my eyes done» but I was completely confident and comfortable with Dr. Mattison. Irena is amazing and sat with me the whole time before the procedure to make sure my nerves were calm. Now that I’ve healed from that, I am planning my next round of treatments with Dr. Mattison’s advice and guidance to make me look as youthful as I can and feel better about myself. Yes, you may have to wait an extra few minutes past your appointment time, but once Dr. Mattison is taking his time with you, you understand how compassionate he is with each and every client. In fact, you feel like you are his ONLY client when he is explaining a procedure or recommends a treatment to you. Darcy and Irena are wonderful. I walk in the door and they call me by name and seem genuinely happy to see me. I will keep going to Cosmetic Laser Specialists and I have recommended them to my friends!

One of the best medical spa’s I have ever been to!!! I have recommended this place to all of my friends – all of whom have been incredibly happy too. Love Cosmetic & Laser Specialists.

I bought the Groupon for this place last year. You really do get what you pay for.
I should have know something was up when at my first session, I was seen 45 minutes late with no explanation. After my 3^rd session, my skin was discolored for a month– even though I had gotten no sun. For my recent 6^th session, I showed up to the location, but suprise! They moved with no word. Apparently their email notification is down and they said they tried to call me twice, but I got no calls. After waiting another 20min I had to reschedule– they were running behind and I had to get back to work.
The front desk staff seems incompetent. Not even sure if I’ll finish my sessions.
I was only getting hair removal on a small discreet area. I cannot IMAGINE using this business for major work, or getting injectables put into my face.

Just a few weeks ago I went to this hack of a place for 24 units of botox ($ 99 coupon deal) and was given just one insulin syringe needle worth of diluted botox — that DID NOT EVEN come close to 24 units of botox!!! Needless to say — the treatment was a failure — while there are some paralysis to the glabella, my corrugators were insufficiently treated that I am actually able to still frown and crease/​wrinkle. As a reference and comparison, I have had anywhere from 20 to 25 units of botox PER treatment many times over the years from other specialists and EVERY TIME after each botox treatment I would experience 100% paralysis of the glabella area within 3 to 5 days and each treatment lasted up to 3 to 4 months. Now it has been 3 weeks since I went to snake-​oil salesman so-​called Dr. Mattison and I am still able to frown successfully — a testimony that I have been taken for a ride. Oh — and the office receptionist kept repeating to me while I was there that ‘touch-​up botox treatments are $ 8 per unit” — a further implication that they were wanting to milk more money from me for ‘touch-​ups’. Well — if they did it right the first time around — why would I or anyone for that matter need touch-​ups??? And 24 units of botox is more than sufficient for the glabella — if that was the actual amount that was injected — and in my case it was NOT. I was CHEATED. BEWARE and it is ultimately your decision if you wish to patronize this BUSINESS.

Okay, so I’m writing an update after having my 5^th session.
While my hair wasn’t growing back before, my hair is now growing a little heavy, especially for having FIVE sessions. I’m not exactly sure why my hair would all of a sudden start growing back after this many sessions, but find it strange.

four sessions of laser hair removal in four months and i still have to shave everyday.
my only comparison is from a single session i had 10yrs ago, and it worked so well i didn’t need to go back for a second. i wish i remembered where it was and which laser was used, because this Yag Candela brand laser doesnt do much but zap the wallet!