Floor & Decor

I started out my experience overwhelmed and a floor rep helped me (Rashad was really nice) When I called to say I would be coming to get the tile, he said he’d have it pulled and ready but did not. Then another floor rep (Dennis) gave me this really odd passive aggressive attitude about «going all over» to get my order. He was really rude and made other odd remarks like I was putting him out by asking him to do his job. I finally asked a manager for assistance instead. Still was annoyed because I specifically called to say I was ready to pick it up and would be coming the next day. I finally ended with Rachel who was super friendly and helpful. She recognized the rudeness in her co-​worker and was embarrassed I could tell.

Was looking for a very specific grout that was not available anywhere in the state. After several calls I tried this location and spoke with Rachel. Rachel went above and beyond the call of duty to ensure the grout was in stock and put aside for me as I was driving a great distance to get there. Thank you so much Rachel for your amazing customer service. You deserve recognition for your incredible job.

Futema (not sure how she spells it) was SO nice and helpful, even considering I was in there right before they closed for the day. I had several other people ask if I needed help, as well. Great customer service experience

Had a great experience at F&D with one of their roving designers, Denise. I was on my fourth lap around the store when she stopped me and asked if she could help with my project. Yes! Denise worked through my ideas and my budget, steered me to a few options, and embraced my project like it was her own. She even she let me rest my tired feet while she bustled around the store collecting the supplies I would need!
Moving their designers into the main store was a smart decision by the management. I’ve wandered around F&D a thousand times — it’s convenient, budget-​friendly, and they always have a great selection — but this was a first. Denise helped turn a daunting task into a doable one, and earned my future business and loyalty.

Jerrord to the rescue! I had a great experience at Floor and Décor on Northeast Expressway. Jerrord answered all my questions and even helped me load my tile in my car. Great customer service!

It is refreshing to walk into a home-​improvement store and receive knowledgeable assistance. If you are looking for flooring, come here and seek out Omar.

I received great customer service from this store. Fatimah and Rito really went above and beyond for all my questions and concerns while shopping there. Thanks a lot!
Julian

Have had a great experience. I was given some great information about tile and grout that helped me narrow down what I wanted pretty quickly.
Also Shaun Drinkler did a great job in finding «lost» grout I ordered. I ordered 5 of the 6 available of a specific color and when my contractor went to pick it up they said they didn’t have it. I contacted them, and Shaun jumped through a bunch of hoops and systems to find my grout :) I do appreciate an employee who truly trys to amend something that went amiss.

If you need help on tile and hardwoods from a super knowledgeable and friendly agent, find Lou and get your project done right from the start. He was a pleasure to work with and saved us time and money. Highly recommended.

Customer service by Joel the manger offered the best customer service I’ve received in awhile. Five stars for him!

After trying to call for 15 minutes before I came I finally got information about the availability of the tile I needed from a less than pleasant lady. That was after I called back after being stuck on hold. In store was much worse with checkout lines that don’t move and sales people that don’t care and it showed on every customer’s face. It’s like being at the DMV. Never again.

We’re remodeling our new town home that we closed on and we wanted to redo the floors since we weren’t fond of the dark carpet and would rather have some sort of hardwood/​laminate flooring. We already had a contractor in mind, so when we came by to pick up the material that he requested, we ran into some trouble, but thankfully, majority of all the employees were very friendly and helpful in getting us what we needed, and assisted us in comparing different models. Hugo was extremely helpful, and I’d recommend him to anyone. Our floors look great and I can’t wait to see how our granite top kitchen will look once its all done! :)

«Yeah, well you know, maybe the house could use a little remodeling.» — Beetlejuice (1988)
Wow that’s a ton of tile in one place! I had no idea I there are so many hundreds of options — but now I do. My contractor brought me here to walk through and pick out new tile for my shower walls, shower floor, bathroom floor and accent tiles.
There are almost too many options. We wandered for an hour and once we found the shower tile I loved, we walked around to find match floor tiles and accent tiles. They really need little cards to take so you know what you want — there are not a ton of people around offering their help. So instead, we took pictures with our cell phones.
I picked out some travertine, ceramic, glass — but again no one came up to help. But on the good side, my contractor knew what to do and how to order what we wanted. If I were just a Joe Schmo off the street, I would probably have been super frustrated.
Biggest pet peeve is that the travertine we bought for my shower floor — the box was full of broken tiles. They clearly do not handle the boxes well in the warehouse. So that was annoying when my tile lady showed up to work — having to swap them out. Luckily, I didn’t have to deal with that directly, but it still should not have happened.

Got my hardwood from them and I was very disapointed, they have a very big sample board witch was matching my existing hardwood, so I did buy it and have my contract here to install and the product was totally different, I call them and send some picture and they said was nothing wrong because wood has variations, I understand about variation but that was totally different and I try to exchange for another product but they pushed me away. I will be very careful if you buy from them, they will do anything to make you buy, after that, if you need any assistance «fuck yourself», I lost money having my contractor to pickup and return that product.

CHECK YOUR ODER!!! And double check it! We had to go to three different locations to find all the tile we needed my husband picked up some of it at the Clairmont Road location they put the wrong tile on the truck had it all wrapped with the wrong SKU number. When we called the Clairemont Road location to let them know they told us it was our fault for not double checking the SKU!!! Seriously? I could find a bunch of 12 year olds to be more organized than these people! Totally frustrated and not worth all the trouble.

You get what you pay for. It seems there is never enough of what we want. Every time we purchase tile, we have to run all over the city trying to scrounge up enough product to do a small job. Good luck getting all the product you need. Forget about customer service or any type of discount for inconvenience. A real pain to shop here.

F&D Outlets offers decent prices; great service from everyone we dealt with except for the cashiers… we ran into many problems with the cashiers. There were always people standing around but apparently there’s only 1 register open until the checkout line gets long.
1) 1^st cashier rung up the wrong price for all ~50 boxes of hardwood. The price was per sq ft & not per box so I guess she got confused somehow? who knows… she wasn’t very friendly either.
2) when we returned the boxes we didn’t need, 2^nd cashier charged our credit card again instead of issuing a refund. HOW!!!
3) 3^rd cashier successfully refunded our account but there was no apology. We only had to make an hr drive there and back for a mistake that F&D made…
I don’t have much confidence to recommend F&D to anyone I know after all the careless mistakes by F&D cashiers. The inconvenience outweighed whatever saving (if any) we had by purchasing at F&D.

If you have never walked into this store that is on the 85 access road, do so! Let your imagination run wild. You will find lots of different flooring options. I picked out 3 floors for our home. A bamboo flooring for my new room, a concrete lookign tile for my bathroom, and a wood looking tile for the basement. I had so many options to choose from, and if you check in on Unilocal,you get a free sample or a discount on it. Hmm. Maybe that was FourSquare.
So, my only pet peeve wasd the girl helping us. She clearly needed to vent. She chose me to vent to. I am usually very friendly, but i was on a mission to find floors, not friends.
We will be back to buy our floors, but I amhoping to work with someone who does not have drama.

This place is nice and filled with everything one may need for home improvement. The major things that are wrong with this place is the fact that they are totally unorganized and shipped me items that were open or didn’t match the color that I wanted at all. I’m doing more hardwood floors in my home and they sent me mixed matched stuff that even go together. :-(

As flooring supply companies go, Floor & Décor is one of the best in the Atlanta area. I just have a hard time giving a business like this more than three stars. It is what it is.
Floor & Décor has a wide variety of flooring in as many prices. The nicely laid out design center is a boon for those who, like me, get instant migraines in the cluttered warehouse. (Contractors and interior design specialists no doubt don’t have my issues.)
Avoid this place on Saturday afternoons. It gets really crowded and the wait to speak to a staffer can be thirty minutes or longer. But once you snag one, they are extremely helpful and will take all the time you need to work out your flooring solution.