Havoline Xpress Lube

Service is awesome. High mileage oil change in and out in 15. As a woman I really appreciate having a knowledgeable female auto expert work with me. Amber explained everything they did as well as giving me recommendations for what to get next time. No high-​pressure. Will definitely be back

Took my car here for an oil change which resulted in me paying over $ 500 for additional repairs. The manager is a jerk and I have been trying to contact the owner for a week about the damages. There is a reason why the wait is short. Apparently they are doing half the job.

DO NOT take you car there for any type of service. The crew lacks knowledge in all facets of the industry. They couldn’t tell me how much oil my car held and overfilled by 1.5qts and tried to charge the difference. I had to inform them the correct fill levels and only received excuses. Then the team had to call Advanced Auto parts to ask how to reset my oil life gauge, only to be given bad information. I ended up showing them how to do it… For you safety and money, Do Not risk causing damage to your car by allowing them to work on it.

Called and asked how much oil change got there and convinced me my car would not run unless I got the $ 90 oil change when I was told $ 30 over the phone. Researches when I got home to fin it would have been fine for the $ 30. So not go here they are liars.

Great experience. Just a simple oil change and air filter replacement (I had not replaced mine for the life of the car, 33,000 miles). In and out in less time than it took to obtain and finish a chicken biscuit.

Don’t fall for the $ 19.99 oil change. I show up for just that and within 5 minutes of them working on my car I had 2 people telling me I needed 3 additional things.
$ 19.99 oil change +$ 5 extra oil
+ $ 39.99 oil cap replacement
+ (didn’t get the cost) air filter
+ $ 39.99 (minus twenty dollars for the oil change above) for high mileage oil change.
This is how they try to get you. Come in for $ 20 and leave paying more than $ 100. Being bombarded was ridiculous, to the point I snapped at one of them. He then proceeds to walk away but not before yelling in earshot to the other mechanics in the garage that I was rude and «You would not believe that rude girl in there, I’ve never had to deal with someone like her before etc. etc.»
Very poor customer service.
There was one person who was really pleasant to speak to, and they did complete the oil change quickly. But I won’t go back there. Lesson learned.

I would rate them lower than 1 star if allowed so 1 star will have to do.
I received an oil change in June from this location and due to faulty workmanship (someone forgot to put the cap on the oil filter) my car has leaked a large amount of oil. I don’t live on this side of town so I it wasn’t convenient for me to return without knowing I could get my issue fixed. As a woman I didn’t feel confident they would handle the situation either. I went to the Meineke on Roswell Rd (my side of town) and the technician was very helpful and even called Havoline on my behalf, only to be hung up on by the manager.
Which leads me to why I am posting this.
Chris Humphries is the manager at this location and he is very rude, unprofessional and a sexist. Because Chris was very unhelpful over the phone, I had Meineke repair my car. I would like to state that I was told my engine almost locked up to Havoline’s negligence.
After Meineke fixed by car I returned to Havoline before they closed to receive reimbursement for the extra expenses due to their negligence. Chris seemed as if he didn’t want to be bothered and was not helpful at all. When I was explaining my situation to him he told me I need to shut up and asked if I normally talked to men in that manner. I was taken back because no one had ever spoken to me like that, especially not a manager of a store I was patronizing. To say the least the matter escalated and I was furious. Because Chris did not want to provide help me and asked me to leave his store, I asked for his manager’s information, Corporate’s information or the Owner — someone that would help and he stated repeatedly «I’m not at liberty to give this information». I called another store and the manager advised me that they would have the district manager call me and he did. Phil Mendell, contacted me and he wasn’t really any better. He stated that it was my fault because I drove the car over 1000 and because of that the expense was not covered. I was adamant that my issue be resolved and none of the managers wanted to resolve it. Finally, after arguing with the district manager he agreed to refund me for the part cost but not because they were negligent, so that I could leave his store (his words not mine). In short, Havoline is not a place I would recommend. I must add that the employees (they were kind) in the shop stayed out of the matter but did elude that the unprofessionalism and rudenesss is common with Chris Humphries, the store manager.
Please read the «note recommended reviews» it seems someone is not recommending the negative reviews so that the unprofessionalism of this location is not common knowledge.