House of Chapple

Ladies… make this the site that you never ever order goods from. I saw Mr. Chappel on the House wives of Atlanta when he designed Khandis wedding dress. Looked at his site for almost a whole year before taking the chance to order. All the fashions he had on his website were clothes similar to what I wear. Glamorous.
Finally ordered on February 14^th 2016 and NEVER recieved what I purchased, took action in April 2016.
There is no customer service telephone number. The service email that he has for the site, no one ever replies… But his personal email account, gets read. After I got tired and my emails became aggressive, I recieved a call. From local seamstress in Atlanta stating that Mr Chapple no longer had his store nor did active business on his site. Occasionally he would contract local seamstress in the ATL area to make the clothes and ship them out. She also stated many of the orders Mr. Chappel customers placed were through these independent seamstress were never received. BBB claim was filed. And a claim was filed with my bank. Money was back in my account within a week. It was a high disappointment to see such a talented and gifted person turn out to be a crook.

CONSUMER WARNING– do NOT purchase from the company. I purchased a dress to get it on time was going to cost $ 70. I have NOT received a dress or a refund. They are in professional and unresponsive.

I ordered from House of Chapple and I am a very satisfied customer. The shipping does take some time but it’s nothing unbearable. I am a curvy girl and this clothing fits me like a glove. I definitely will be ordering from House of Chapple again!

If I could give them half of a star I WOULD. The customer service is ABSOLUTELY awful. I gave them multiple opportunities to get it right and they failed each time. When I brought it to Reco’s attention on Instagram, he blocked me. The level of professionalism is adolescent at best… I paid for clothing and would literally wait for MONTHS to receive the order.
NEVER AGAIN.

Everyone was raving about the dresses so i had to take a look and order for myself. The dresses are gorgeous from what i saw online and in photos. I placed an order in the beginning of April and im still waiting to receive the item i ordered. I called the store 4 times and each time i was told that the order was going out that day and then the dress wouldnt be in the original material because they ran out. I opted to go with the oher material hoping to get the dress quicker… 1 week later and i’m still waiting. I’ve been very patient and understanding but 2 months??? Im at the point where i really dont want the dress anymore. The thrill is gone… will keep you updated with the final results…

I wish I could rate less! I never received all of my order and the dresses that I did receive where too small (not American sizes). The quality was poor. I wish I never ordered. Please go into the shop and try on and make sure it is your size and the quality before ordering online.
The boutique may give you a better experience. I was surprised at the customer service that i received or lack of. I had to march to his drum. It was a very unpleasant experience for me. I even had to have my attorney try to recover my funds.
I hope that he does better and that I am an isolated incident.

I recently purchased a dress on-​line and the quality is horrible. The dress material is very cheap and the bow came unattached with stitching loose. I tried calling the store at least 10 times and the voice mail is full. I’m sorry but I would never purchase anything from this store again. I see why they don’t offer refunds now.

Worst service ever! Poor quality! I waited a month to get a dress that looked nothing like it does on the website. The dress was not only not at all like the website it was poorly made, strings, different material and pattern. Like others I paid priority shipping and they can’t even offer that. The assistant kept saying she would send me a return level since I’m in another state and never did, then stopped answering her phone and texts. I had to file a claim and get my bank on the phone with Reco directly. He stated he would send me a return label and they would refund me upon receipt (this has been recorded by my bank). I tracked the dress and they have received it and no refund. I called the store and the same young lady claims it went to a different address and that Reco is the only person authorized to give refunds. I asked her «so let me get this straight you’d rather me get the bank back on the phone to call him directly to file a claim because he’s not there and you don’t know how to do it?» She actually said yes! I told her the entire situation is ridiculous, why is he hiring people who have no authority and no ability to do anything without him present and he’s never actually there? Oh — that’s right because they hope they will be seen on TV. I recommend you not purchase from him. I hate to knock someone’s hustle but he’s either going to get a better staff with firm training and business practices or shut it down and just work with the few celeb clients he has. I’ve never been so disappointed in service. I even tried to sell the dress on ebay and instagram and people saw it and no one wanted it. Basic false advertising!!!

So this boutique was late to make my bday dresses (it was only suppose to take 7 – 10 days to complete). Then when finally called me I thought it was to come pick up my dresses they actually lost the order. I told the woman I didn’t know the names of the dresses but I had pictures from the site. She said she would text me so I could send her the pictures. I never heard back from her and had to call the next day. Once I was finally able to pick them up they made it wrong. I asked about a refund and was told they don’t do refunds regardless if it was made wrong so they will fix it and have it ready the next day and call me in the morning. Noon came and I called and called and after getting a run around I was told they «fixed» it and they were still wrong and messed up when I got there. Still uneven, stitching coming apart, stained and wrinkled. The sells clerk looked like she felt bad but couldn’t say much because it’s her job. And!!! Then still told me I can’t have a refund… «Since your flight is early in the morning YOU can take the dresses to the warehouse (yourself) and the owner will personally fix it.» So I guess I was suppose to take out even more time waiting on him to do that… These ppl must be crazy. I left those dresses in there and told them my bank will handle it. Smh. I can’t believe this. Now I don’t have anything to wear for my bday. Mind you these weren’t even special custom dresses… They are right on the site and made to order. So I don’t know why they gave me such a bad work.

Poor Shipping. I ordered a dress almost 2 weeks ago and I ordered priority shipping and I haven’t received my dress. I needed to wear that dress a few days ago that’s why I paid the extra fee for shipping. Don’t give us the option of receiving our purchase faster when it’s not going to happen – False Hope! Not only have not received my dress, but the only way to contact this company is via email. Guess what? They’re unresponsive. Go figure! I haven’t received a response to the email I sent inquiring about my order. No phone number and no email response. I’m not understanding how this business is operating under these conditions. Anyway, don’t try to order an item if you need it in a timely manner. Just pay for the standard shipping if you decide to purchase from this company.

Reco Chapple (aka House of Chapple) is a local gem. He works out of his loft studio near Buckhead in Atlanta. He is a fashion stylist for many celebrities as well as making custom clothes for anyone who would like to look just as fabulous as well. He has also done work for movies like «What to expect when you’re expecting». He sells a line of form fitting clothing from his website and store. If you have a special event and need to look like the belle of the ball then he is your go to person. If you’re looking for some glamorous costume jewelry, you’ll find that at his studio as well!
He’s lovely to work with, with an effervescent positive personality!