Jos A Bank

Ask for Sayid (pronouced like «sigh”-eed). He is among the top sales reps in the country year-​over-​year and I have been going to him for over 14 years. I have dealt with several other reps at this location and have had issues. However, if you ask specifically for Sayid and say a friend recommended you, you’ll get the best service they offer.

Just walked out of this location this afternoon. Our salesperson, Khalid, made me feel less that welcomed. He seemed to be in a hurry to make a sale and move on to the next person. He couldn’t be bothered to find my correct size shirt for me so that I could try on a suit with a shirt. He offered me shirts not my size or desired neck style. Only after I told him I was then finished shopping with him did he bother to look in the back to find my size. I’ve shopped another location (Alpharetta) for years and have always been treated their in a friendly manner that suggested my shopping there as valued and appreciated. No so at this location. Everything is cramped in there. I tried to look at other suits my size but couldn’t get back to my section because another salesperson was blocking it with his customers. I tried to look for a blue tie, but a customer looking for shirts was blocking those. Just way too cramped for easy shopping. Overall a very disappointing and frustrating experience. Lots of salespeople just standing around, too.
The Alpharetta store will keep my business.

Good products for reasonable prices, but the employees are grumpy and sometimes unhelpful.

I live in SC now, but I have bought a suit from this location in the past when I lived in Atlanta and it was absolutely horrible. I am now TRYING to order a suit from them that I need for a wedding I’m in. Apparently I have to deal with a certain person to order this suit. 1^st attempted call, some idiot answers and tells me that the person handling this wedding wasn’t there. I asked him if I could leave a msg for the guy to call me, I could totally tell that the guy wasn’t even writing my msg down and of course, no call back. 2^nd attempted call, some other idiot answers the phone. I ask for this certain person and I am put on hold for at least 5 minutes and you all know that when on hold, this feels like an eternity. After waiting forever I hung up. 3^rd attempted call right after the 2^nd attempt, someone with at least a little sense for customer service answers. I ask for the person in charge of suit ordering for this wedding. She tells me he’s not in today but will be in tomorrow. So the other idiot just left me on hold when the guy I’m calling for wasn’t even working that day?!? This place is a joke.
I’ve been to other locations where the customer service was a little better, but bottom line is majority of these stores are horrible to deal with. I stay clear of these stores because of my mutlitple experiences with them. Out of all of them, I’ve encountered one good salesperson. He was at the North Point Mall location in Alpharetta.
But seriously, you get better customer service at Macy’s than this place.

This place has too many games going on. «Buy one, get 3free». What does that say? I bought 4 suits here. I would have thought tailoring was included but that added $ 80 a pop.
Something isn’t right here. What happened to simple, honest prices? It wasn’t good enough to trick people into buying inferior merchandize?

Salesperson knew very little about tuxedo rentals and spoke in generalities. Rental was $ 250, excluding any accessories (tie, cuff links, shoes). Not a good deal. Wait time was also a bother.

Going there for 3 years now and the service is top notch. I am sure there are better suits out there but I never get this high level of service even at the high end stores.
Victor Brown helped me and he was outstanding just as the associates in the past. The manager is on top if things and makes sure you are well taken care of.
Thanks guys
Vik Bhatia

The customer service is ok, but the tuxedo rental process across ALL THE STORES NEEDS HELP! We rented 10 pants/​vest packages and not one person had a good experience renting from this company. Stores saying the wedding wasn’t registered, mis communication between stores. FYI the treat Sat/​Sunday as regular business days, which gets them another $ 25 on late fees which is a total joke.

I’ve never had a good experience at a Jos A Bank store, but this location really takes the cake. I went in to buy a tuxedo shirt. I just needed some help with sizing and figuring out which styles were appropriate for the event I was attending. It all started off fine — the guy at the cash register was very friendly and when I told him what I needed, he called for a salesman to come help me. I stood by the cash register waiting and waiting and waiting (you get the idea) and then finally, the salesman saunters his way out of the back. The guy up front told him I needed help with tuxedo shirts, so the salesman points to the back corner of the store and says, «They’re over there,» and then walks off. Needless to say, I walked off too.

This review only pertains to their tuxedo rentals.
It took an eternity before anyone helped us– apparently there is only one salesperson assigned to the tuxedo rentals and no one else knows anything about them.
When we asked to see some samples, she said that they don’t carry any of them in the stores. Why would anyone rent a tux without having any clue what the outfit is going to look like? We found some things we liked in the catalogue, but there’s no way we’re renting them without seeing the colors in person.
I guess Jos A. Bank doesn’t take their tuxedo rental business seriously, so I’m not going to, either.

I wasn’t impressed.
I’ve consistently shopped at another clothier for years. I won’t name them, but there is a guy with a beard and a deep voice that guarantees things. This place just doesn’t compare.
The salesman was just that, trying to get me to buy as much as he could as quickly as he could. While I was waiting I also got to hear him gripe to another customer about a third customer’s attitude. Nice…
That wasn’t however; my biggest complaint with the service. The salesperson added all of the extras — travel crease etc — without even asking me if I wanted them. I know this is in Buckhead, but let me know what I’m buying for Pete’s sake! Oh, and at he end he never even told me the total. That’s what I get for handing him my card when he asked.
The receipt was in line with the sales person — impossible to figure out. I guess the discounts were about right, but you couldn’t tell from the receipt…
The value was about the same as the other place I shop, minus the personal service. And to be clear, I shop the other place during the holidays and always get treated the same, great!
SORRY GEORGE!!! I’m coming back to you. I guarantee it!!!
EDIT:
I called the day before my alterations were to be done to see if they’d come in by chance. I was asked what day they were to be there, told the guy, and was summarily told that they weren’t there because they were running exactly to date. I went in the next day and the guy had problems finding my clothes. the reason was that he was looking on the «just arrived» rack. Mine had been delivered several days earlier. Nice…
I also couldn’t get anyone to even make eye contact with me, including a gentleman with an assistant manager name tag. Yes, I was close enough to read it, but not close enough for him to notice me.
My original two star rating has been solidified. The funny thing is that I’m now the «Duke» of this location with my three trips — purchase, exchange of a wrong shirt, and alterations. LOL!

You kind of have to plan ahead, but if you stay patient and wait for the right sales, you can get all the gear you need for work for exremely low prices. I think they have great taste in ties… its very easy to go get a tie that looks cool and original, yet is still acceptable at work. They’re not really «skinny tie» type of guys there, but then again, give it 2 years and NOBODY will be «skinny tie». Their traveler and signature dress shirts are pretty good quality… not a fan of the «executive» line though. The suits I’ve bought from them are decent, but I certainly paid nowhere near their retail. which I think is a bit expensive. Their cordouroy pants are very durable and comfortable. The traveler casual pants could be a little more durable. Their causual traveler and signature shirts come in extensive varieties, so you’re sure to find something that you like the design of. This particular location has the best salespeople in the Atlanta are for the franchise. They are the most attentive and personable out of any of the JAB’s…I’ve also gone to the one by cumberland and the one in Atlantic Station… those are both JV compared to the one in buckhead. It really appears that the buckhead store is the flagship store.

Professional dress type clothes are not my area of expertise…
I was about to start a high profile position for a prestigious employer. Annnd I needed to kick my professional attire up a notch. I dress well and I often receive compliments. But I needed to bridge the gap between my «just graduated from college» look and that of a more polished professional.
Professional dress type clothes are not my area of expertise.
Apprehensive doesn’t begin to describe how i felt walking in there. Jos A is slightly outside my shopping comfort zone. My attendee was pleasant down to earth, helpful, but not condescending. which helped alleviated my anxieties.
Surprisingly, the whole measurement thing went off without a hitch. The whole process took about 20 minutes to mix and match several shirt and tie pairs. My attendee even gave me suggestions on how to not loose those little plastic things in that go up in the shirt collar (which run about 9 bucks to replace).
I want to say i payed a little over 200 for 3 shirts 2 ties an extra couple pair of socks. But the shirt quality and customer service made it all worth while.

I walked in here based on a recommendation from my manager and after reading these other reviews I wish I had experienced the same level of customer service that other people got. After walking in I was greeted by one of the salespersons and I told him exactly what I was looking for so he takes me over, pulls out 4 suits and then walks away without saying anything. Not something I normally experience but OK. he came back after a little while and asked how things were going. I told him I’d like to try two of the suits on. I get in the dressing room and change into one of them and I step out and my salesperson is nowhere to be found. I had to go into the store and track him down to get a different size jacket, then sat in the changing room for 5 minutes twiddling my thumbs waiting for him. Finally he came and stayed around just enough to tell me that the suit fit well. I chose not to purchase it that day and told him I’d return with my fiancée. Two days later I came back and found the same salesperson — I asked for the suit again and he promptly handed it to me and then again, disappeared. After trying it on again I found him and asked for a tuxedo– same drill. He handed me a tux and walked off. After that point he didn’t come over to me to see the fit, if I needed anything else, or anything. Even my fiancée commented about the lack of service. We decided in the end to not buy anything from here and try another store where we can bounce ideas off of our salesman, get advice, and truthfully have him wait on me. I don’t want to buy a suit on my own — that’s what these guys are there for. Another customer in the changing room was trying out a suit and turns out they handed him a BOYS size suit to try. Maybe they have got different sales guys now but customer service here is NOT good.

The customer service here is unbelievable.
I have always bought their traveler wrinke-​free shirts for work. They don’t need to be ironed and the quality of the fabric is great.
I went in and took advantage of their executive suit for $ 199 yesterday. I also bought two shirts and a tie for $ 99, which was another sale they had running. So in total I spent $ 370 for a custom tailored suit, two shirts and a tie. That’s a great deal in my book.
Today at work a commercial came on CNBC for a new sale they are having. They are now offering a suit, two shirts and two ties for $ 199! I was definitely a little bummed. I called up the store and spoke with Andy, my salesman from the previous day. I was hoping that they would, at most, throw in an extra tie when I pick up my suit. Nope. They refunded my $ 99 AND threw in the extra tie! I love this place.

I don’t think I have ever entered this store and not felt important. The people here treat you great. They are all very knowledgeable and will let you take your time trying on clothes OR can have you out in 5 — 10 minutes (my norm).
The quality is the great and selection of shirts, ties and suits even better. If you are «hard to fit», this is the place you should visit.