Lux Glam Exchange

After over 3 weeks, I had to file a disputed with PayPal to receive a refund and I also filed a complaint with the BBB of Georgia… DO NOT ORDER FROM THIS COMPANY. (owner «Alex Armstrong»)

DO NOT ORDER FROM THIS BRAND! I ordered my birthday dress and never got an email with tracking info. Then it took me forever to get ahold of someone for him (Alex Armstrong) to tell me they lost my dress in the mail. By the way I had to keep email him for updates rather them him keeping me updated. Needless to say THEY RUINES MY BIRTHDAY BAD BUSINESS!!!

I’m a regular shopper and supporter of Atlanta shops and boutiques in the area, especially Little 5 points. I must say I’ve never encountered such terrible customer service as I did here. Please please I urge you do not to spend your time at this boutique. I made online purchases at this boutique and NEVER received my goods! I was told on multiple occasions that my packages were on there way and I NEVER received them. I then sent multiple emails after the owner (Alex) stated she would refund my money! Which after I stated I never received my refund she never responded to my emails! This owner is unethical and a straight out liar! There are way too many good businesses in Atlanta to spend money here!

I recently purchased an item from this store and had the most unpleasant encounter with the owner. The item was purchased on a Tuesday and on Friday I sent an email asking when my item would ship. I was told that my order has just arrived in the store that day (undoubtely from China) and I could come and pick it up as the store is located less than an hour away from my home. I asked them to mail it and was told it would be sent that same day. Normally when mailing within the same state, transit time is just one day so I expected it to arrive on Saturday but knew there was a chance it may not deliver until Monday. When Tuesday rolled around and it still didn’t deliver, I sent an email with my order number asking for tracking info. I was told I would need to provide my name and shipping info which I found ridiculous as they had my order number and should know who and where they sent the order. The woman who responded (I believe her name is Alex) sent me a very curt email telling me about her being on a vedeio shoot (and yes, she really spelled video like that) and needed all this extra info to pass along to someone else so they could advise her so she could advise me and all this other nonsense. At any rate, no tracking info was provided. Wednesday’s deliveries came and went and still no order. I sent another email asking why no shipping info had been provided to date and advised her that if no shipping info was provided that I would initiate a claim with PayPal. Well, the following morning Alex responded that she somehow managed to stop delivery of my item while it was en route to being delivered to my house via USPS and that she had refunded my money. (Yeah right) Apparently I ruffled her feathers when I suggested that she should know who and where she sent the order to. Stay FAR FAR FAR away from this business. The owner is very unprofessional. When I read her emails with the numerous spelling and grammatical errors it made my head hurt. Doing business online is a risky affair and www. luxglamexchange and the way they conduct business is a large part of the reason online retailers get the bad rap that they do… BEWARE !!!