Michael Kors

Dear Santa,
This year has had its ups and downs but I hope ultimately I am on your Good list.
All I want for Christmas is a new black fleece to replace my old, pilled one. Or. .. something pretty from Michael Kors. Either would make me very merry!
Love,
Carrie Neal
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Well, this Mary must not have been so contrary in 2014 because rumor has it treats from MK it will be! The ladies at the Lenox store are so helpful and nice, without being pushy. Yes, it is Michael Kors so, yes, it is spendy, but they don’t behave like they work on commission (they do). Find an associate you like (my shopping pal is Katie B.) and get your wish list going…
Among my wishes are the shiny things pictured here — my old MK watch is five or so years old and super ding-​ed up — and those lovely bangles look so nice stacked around the new one. Other picks include a great pair of black leather boots with a low stack heel and a demure circular MK logo (they have styles from leather with high heels, suede in different colors, rain boots and more), a puffy but sleek navy jacket (also available as a vest or longer jacket) and pretty much any one of their classic purses.
One stop shopping in luxurious fashion. If Santa makes just a quick drive by, I will be one happy girl on Christmas morning — and well beyond.

The ladies at this store were very energetic and took great good care of me! The customer service I received here has left me with a smile.

Horrible customer service. The sales people are exceedingly rude and not at all interested in helping customers. I also overheard two of them making fun of a customer who had just walked out. I left immediately and will never shop at this store.

I was given a ceramic white Michael Kors watch for Christmas. I went to the Michael Kors store at Perimeter Mall in Atlanta GA on the 26^th. I was told that they would not take the links out. I amazed that a company would not assist adjusting its own product. I ended up having to go to pay for the watch to be adjusted. I have many watches, Movado, Coach, David Yurman, etc. I have never been turned away from any manufacturer store for assistance! This was an extremely unpleasant experience. I was shocked that Michael Kors business operates this way. It has made me think twice about any future purchases.

I was really surprised at the level of customer service I received here. Having just been in the Coach store next door and completely ignored, it was really refreshing to be catered to.
A sales associate immediately asked what I was looking for and amazingly, I was for once not browsing and looking for something specific. I needed a new bag for work that could carry my laptop. She showed me their options, of which there were really only two.
The second option was something I would have never considered if it hadn’t been for the sales associate. The bag looked too flashy and there was no way it would carry everything I needed, but she promptly busted out laptop cases, iPad cases, and stuffing and shoved it all into the bag to demonstrate that actually, yes, it WOULD work. I’m not easily swayed, but she totally sold me on the second bag– that’s what being a sales rep is all about in the end, right?
I’m not sure if she works on commission, but she definitely had my sale. Unfortunately neither of the two options really met all my needs so I had to pass, but that second bag is absolutely on my Christmas list. Great job MK for hiring great people!

I absolutely love Michael Kors. Their clothes, purses, and shoes are so chic and stylish. With that being said, i don’t really care for the store inside Lenox Mall. Their customer service leaves something to be desired. When i walk into a store, i expect prompt courteous service, and to be thanked for my business. This is Customer Service 101, and the sales people in Michael Kors need some work in this area.