This place is very close to our home so I thought to try this place out. The first time we gave our coats and they came out well. The second time they lost my husbands Ralph Lauren sweater. I was pretty annoyed and couldnt beleive that the woman at counter was so blasé about it. She took our number and said she would reimburse us the price. Its a $ 100 sweater. She said her boss would call and after 2 weeks and no call we made a trip again. The boss then did and said we could come pick up the money. My husband settled on $ 50 which took 2 trips to get. Too much hassle and how can you lose clothes?! Will never use again. 1.5 because we got our money back.partly.