Richards Computer

I sent richards my dell which they «I thought» repaired. just a shade over the warranty the same problem occured, in the middle of writing a contract. I emailed richards and I was told NO WARRANTY NO REPAIR, I told them its the same problem. They said I would have to pay for it again. Stay away from this company, add a few more bucks and buy a new laptop you will be way ahead.
By the way they do business on ebay and other sites as
computer part house, they may have other names, but these people are crooks

What an unfortunate end to my relationship with Richards. I have been utilizing them for several years and found their service to be somewhere between exceptional and very good. However, more important to me than how they perform is how they solve problems. This here is where they fail… and with catastrophic prowess!
I currently use a Lenovo T61p with Windows Vista Ultimate. I am quite competent when it comes to computers and 95% of the time, I simply do the repairs myself. The exceptions are when there is a hardware problem on my laptop which requires the use of tools I do not have AND when time is critical and not available.
Approximately 2 ½ weeks ago, I ran into one such problem. I needed to rebuild my laptop; however, lenovo did not send me any discs. I called Richards and spoke with Dan R, the general manager/​sales manager. I have worked with Dan many times. In fact, a few years ago, he utilized my business for a service we provided at the time.
I informed him of the situation (that I needed Vista reinstalled) and he said they could reinstall the operating system for me, but that it may take a few hours. I said no problem and made the 30~40 minute drive to Richards the next day. When I walked in, I explained the situation again and I made note of something VERY IMPORTANT… that my hard drive was partitioned (so that the computer thinks there are two drives in the system). All of my data was on the E partition, while the operating system was on C. I told them to be particularly careful not to overwrite the E partition. In computer speak, this is basically like telling a child to look both ways when you cross the road… ie… PRETTY FREAKIN BASIC!!! An hour later they came back and showed me my computer. Well great news — they put XP on the damn thing. Grrr… so back to square one. I sat down again and they took the computer into the back. After an hour plus, they emerged with my pc. It was booted into vista, so i said great and walked out. When I got back to the office I started the arduous process of configuring everything.
I created a new user and logged in and noticed they had put the wrong version of vista on my pc. I called and they informed me they did not have my version. That would have been useful information BEFORE I drove out there. Okay, so i called lenovo and got them to send me the disks. I would have to do it myself.
In the meantime, I went to get my basic stuff up and running so i could use the computer before I rebuilt it. my heart sank like never before!!! The partition was gone!!! I immediately called Richards and was made to feel like it was my fault. Chris is the only one who was helpful during this process. The long of the short is that this was mission critical data, and they knew that before hand. I lined up several options for data recovery specialists, which Richards should have okayed and then footed the bill for… but Dan pleaded with me to give them a shot to recover the data. I reluctantly agreed under the stipulation that if it did not move along within a day, that we need to explore the other options.
I can go into more details — the rudeness, the avoidance, the harsh attitude towards me… but I’ll leave it at that. They refused to do what they said, they took OVER 14 DAYS TO FIX THE PROBLEM!!! The only voluntary phone call i received was on the day they told me my computer was ready (the 30^th of december). I called them back and told him that I would not be able to make it out there before close. I asked if anyone who worked there lived closer to in town and if they might be willing to meet me. Dan was disgusted with this and said he would not do that. I said fine, would they then have a courier bring me the pc. He said he would, but I’d have to pay for it myself. THE FREAKIN NERVE!!!
This is one of the worst customer experiences of my life. They refused to take true responsibility for this MONUMENTAL F*UP. At no point in time did I feel like they were trying to help. Forget going out of their way, they did not even display basic customer service skills.
They have been great for years, but true colors shine through. I will never again go to Richards. Instead, i will opt to mail my unit into Lenovo from now on. What a horrific experience.

So I was really frustrated by the recent «strike» of my laptop — a Toshiba Satellite purchased over 1 year ago from the famous electronics store «No.1 deal!» I took it to a recommended local computer store. After a week of diagnosis, I was told that the system board was broken and needed to be replaced. However, the store couldn’t order the part for since it was a fairly new model, blah, blah… Then I finally found Richard’s Computer on the internet (I remember there was a good review…).
So I took my laptop there and the store ordered the part a couple of hours later after the diagnosis. The next day, they called me and told that my laptop was fixed already. Wow! I almost couldn’t believe it since a few other computer places I contacted told me that it’d at least take a week to just order the part not mentioning the significant higher prices for both part and labor. Anyway, my computer is working fine now and I really appreciate their fast service.
I was told later that Richard’s is a Toshiba — designated computer store which explains their promptness. However, the only thing I am not sure about is that the store couldn’t provide an invoice/​serial no. or a warranty for the new part. But overall, the service was good, price was reasonable and I’d recommend it!