Sosebee’s Wrecker Service

There are good reviews and there are bad reviews, most of them are just not worth even writing, because, we can simply do our business elsewhere. However, this time I did not have that option.
Recently I had my car totaled by someone not paying attention on the expressway, while someone spun around in their car, everyone was slamming on their brakes, yet some car full of young kids who were not looking plowed into me. Anyhow, the Clayton County Police Dept. seem to have a contract with these guys, so whenever there is a car accident, they call Sosebee’s Wrecker Service, which I did not know. While I was about to call my insurance, these guys showed up and the guy said he would tow my car, but offered to give me a ride. On the positive side of this story, the guy who was the driver was very nice and apparently new to the job.
So we arrive at their location and while I am waiting for my wife to come pick me up I just sit in my car reading my college text books. It is rush hour traffic and it will take my wife at least two hours for her to be able to pick me up. So I wait and wait, and about three hours later my wife arrives, but I realize, something awful happened to me, they locked me in the junk and I am scared, why? Because junk yards usually have man eating dogs. My wife approaches from the opposite side of the gate, at this time a miracle happens. One of the guys with a tow truck pulls up and opens the gate, but immediately starts screaming, cussing and saying every swear word in the book at me, even racist comments to my wife. Finally, the guy, whose name was Cecil calmed down and called his manager. It turned out the new guy didn’t follow the correct procedure, and did Cecil apologize? No. I left and came back and spoke with the manager the following day and I told him about what happened, he stated «What do you want me to do? Fire him?» I stated that I certainly would, but he replied that he couldn’t, because this guy is such a hard worker.
It took a while, but things were settled. The manager took me to my car and I was able to get my school books and my kids car seats out of my wreaked car. While doing this, the manager, and kid you not, took a leak between the cars. How disgusting. I cannot imagine why Clayton County would have a contract with this business. Stay completely away, this was completely the worst service I have ever experienced in my life.
[Review #233]