Suntrust

The tellers at this location always make me feel like they are doing me a favor by waiting on me instead of making me feel like I’m an important part of their day. Their customer service is terrible and they always have an attitude like I have interrupted them. I have to deal with this bank because of my job. My personal account would never be suntrust especially this location.

Slowest process ever. Was the only person in the drive thru and it took me 15 minutes to make a deposit. Ridiculous.

It’s been years. Years! I had my first ever checking and savings accounts with SunTrust (back when they were Trust Co, but not as far back as when they were Peachtree Bank, of course) and became disenchanted in the mid-​2000s when their online banking was lagging behind that of the folks over at BofA.
Now I’m back! Mainly for two reasons: there is a location (this, the Bhaven one) down the street and because my parents have happily stuck with ST since the Peachtree Bank days. Another shot seemed warranted.
SUCH NPWH. Like, beyond the typical «NPWH» accolade. Dana Merritt and her staff– I have mainly worked with Robin and Jermaine– are friendly, efficient and pleasant even when dealing with banal stuff like getting my online banking started.
Easy peasy set up of my new checking and savings accounts, tying overdraft from checking to savings, rundown of best account options for me now, the whole shebang.
I love the whole «EZ checking» account I opened — super low maintenance with no fees, no min balance required to maintain ($ 100 to open), 30 free checks (which should last me till, I guesstimate, 2025) and just 10+ debit transactions a month, minimum. Voila.
Even with modern bells and whistles, online yada yada stuff, etc — I still like having a brick and mortar bank branch nearby, where nice people know and help me. Two thumbs up for SunTrust in the 20-​teens.