T-Mobile

This is the worst possible service. I brought my phone in to the Buckhead location to have contacts transferred from one t mobile samsung to another phone. I took them 1 ½ hours, and then T Mobile BROKE my phone and then refused to grant me a loaner phone or help me replace it.
This is a corporate phone and I have reported them to my company. I hope that I NEVER have to set foot in a T Mobile store again.
Jody is the Manager and she is extremely rude and unhelpful.

I’ve been a T-​Mobile customer for 12+ years and I’m mostly happy with everything. My only complaint is their lack of awesome handsets. I don’t really care about not having an iPhone. I just want to be able to beat Kathleen M. every time we check-​in together.
Fortunately for T-​Mobile, Google stepped in and made the Nexus 4. You could buy it from either company and I chose Google. It took almost 7 weeks for me to receive it and once I had it in my hand I realized my SIM card was too big. DOH!
The next day I came to this location during my break at work and one of the associates installed a new SIM card, showed me a possible wireless charger, and had my account updated within minutes. I expected to pay for the SIM card (even though they’re free online if you’re willing to wait a week for delivery). Consider my expectations exceeded because they didn’t charge me anything.

nice fast & easy kiosk
and also staff

Last week, I was on a quest to find the perfect cell phone. Alas, I stopped at this T-​Mobile location inside Lenox Mall.
At first, I was in the market for getting an i-​Phone, however, AT&T wanted me to pay a deposit that I wasn’t interested in paying (too bad for Apple, I’m sure they would much prefer to sell a unit than to have the customer pay a deposit), so I walked over to the T-​Mobile store to see what they had to offer. Not only was I greeted and acknowledge by the retail representative as I entered, the rep, Dre, helped me and another customer at the same time!
I hate trying to figure out a customer service related question as I aimlessly wait for a rep to help me out; however, this was not the case at this location. Dre was extremely helpful and patient as I took five-​10 minutes trying to figure out which product was right for me (the T-​Mobile Shadow, a windows based product, and the Blackberry Pearl). I ended up with the Pearl.
He also took the time to help me set up my Pearl and show me the features, which is appreciated, because honestly who likes to read the manual?
Way to go guys! Your customer service rocks!