T-Mobile

I came to T-​Mobile to purchase a phone. I had some simple question about the navigation systems on the phones. My question was if the navigation systems had the option to be viewed as roads or maps. The young lady that helped me was very unknowledgeable to the point and she started to snap and me for asking the question. I never got the answer and left the store.

Stay away!!!
Very rude people, I was with Tmobile for 10 years and about 3 months ago lost signal at my house, completely!
Not only I had to pay to end the contract, they treated me very bad!!!

i got great customer service from «kashara» at the south cobb location. she is always pleasant and great to deal with. what i hate about tmobile is their telephone customer service. i’ve had to deal with rude employees, contradictions by different staff members, and being hung up on when the employee got frazzled or didnt know the correct answer to my question.

they were helpful, done the job i needed — way better then their phone customer service…

I love tmobile because of their customer service. I’ll deal with them being a bit late to have certain phones and their subpar service (in terms of area coverage) b/​c their service is just so darn magnificent.
But I hate it when I go into a store to find a store going against the positive, happy, service oriented service that a company is known for. And this tmobile store is an example.
Overall they’re okay to good, just depending on who you get. Most of the employees are very even toned, mellow– they’re not super friendly, and they also don’t have attitudes.
But its this one girl in their who was just being nice to sell us a bunch of phones, but she gave us the wrong paperwork, rung up one of the same phone twice– so we ended up with 2 serial numbers instead of 3 for the rebates. PLUS she gave us the wrong rebates.
Called back to let her know and get help, and she was actually kinda mean. Im sure she’s stressed from working and having her husband and kids, but geez you could be nicer and do a more a better version when someone is spending nearly $ 1500 on phones…
They just have to do a better job at crossing their T’s and dotting their I’s when selling multiple phones– make sure I have the proper rebate and don’t ring up the same phones twice .
BTW, this t-​mobile store is in Cumberland Mall and located right outside the Sears.