The Home Depot

Seriously understaffed
But once you find help they go above and beyond to help with your needs

This location is a solid 3.5−3.75 star sitch, but since Unilocal doesn’t roll fraction-​style, here we are. I’ll start with the negatives, as my qualms are small:
— Wet firewood. I mean, seriously, HD. You SELL tarps that would do a great job of keeping items of this nature protected. You also have a butt-​load of room inside, where plenty of folks would certainly find it. Just saying… we could easily pay half at Publix across the way ($ 4 bags of firewood at the market are not a bad deal, y’all), so why make that decision even easier for us?
— You move things. OFTEN. Now, maybe it’s just because I happened into your store right along the schedule of your seasonal switcheroos (which I realize are mandated by corporate and all that jazz), so I’ll give you that… but HD can be enough of a maze without the surprise relocations.
That’s it. That’s all the bad. Now, on to the pretty darn good:
— This HD has some of the most helpful, friendly folks working for it that I have ever come across. Like, Costco levels of happy and helpful. Every staff member I have encountered has greeted me with a smile and offered assistance… so, either these folks are well-​trained, they’re hiring really well, or I just look lost and confused all the time. (Highly possible, as per complaint number two, I realize.) I have only really required assistance twice — once in finding some fencing to block the bottom part of my patio fence (so the pop cannot escape), and the other in getting down a big, heavy box from a place literally over my head. In both instances, the help was given cheerfully… which is unfortunately not often the case.
— They have a good number of their hourly trucks and cargo vans available. This is super-​handy, particularly when spending a daily rate plus mileage on a Penske truck just doesn’t make sense… and when you don’t necessarily want to battle it out with a contractor just to get one for an hour!
— Convenience. I mentioned the Penske trucks above. They didn’t fit my needs, but boy, is having them there awfully handy for people with moves or larger hauls! This is particularly helpful for people moving from outside the area, as they will almost inevitably need to go to a HD at some point anyway. Additionally, this location’s actual location is a bonus — right off the highway, with easy in and out. Hooray, planning!

We have been having difficulty inserting key at our front door, let alone unlocking it. I finally dragged my lazy bum to Home Depot to buy a replacement lock. The kind associate at the lock department patiently helped me select the right lock and explained how to install it. Then, he saw me holding a can of WD-​40, which I intended to spray into the keyhole. He explained how it will worsen the situation and suggested squirting graphite powder into the keyhole instead. Guess what? He was right! So, instead of $ 80 and a few hours of work, I spent less than $ 3 and fixed the problem in one minute. Thank you so much!

Go see Tammy in the paint section! Very knowledgeable and friendly! I’m DIY INSPIRED NOW!!! Yay!

I purchased a ‘Guaranteed to Start’ push-​mower by Toro last fall. I didn’t properly winterize it, and it didn’t start when the lawn grew to unbearable heights.
When I stopped by the store, an associate recommended bringing the mower by the Tool Rental shop instead of buying all the parts and fluids recommended by various YouTube videos.
Sure enough, Theo in Tool Rentals took control quickly on my second visit on Saturday. Within 25′, he diagnosed the problem and deconstructed the engine parts for cleaning and refueling at no cost. In the end, I walked away with minimum time investment and no ask for additional cost. I will definitely be back. Recommend highly buying tools from this location. There’s clearly a lot of pride in this shop.

My favorite Home Depot! I’m a regular here and love coming here! I always get superb customer service and Home Depot overall has some great prices! This Home Depot has made being a homeowner very fun! Great Job Vinings Home Depot!

Can’t stay away from this store… I love it all year round… It has every single you need January through December

It literally took 45 minutes to get through on the phone. As a frequent Home Depot shopper, I have never experienced phone customer service this bad. As for when the rep finally picked up? They were helpful. But, man, that is TOO LONG to be on the phone!

Did a pickup for a online order; they were really nice and helpful. Customer service definitely deserves 5 stars! :)

My FAVORITE Home Depot in Atlanta, and fortunate for me, I live close. I recently moved from an apartment to a small and older house. Now I find myself going to Home Depot as often as I do the Publix across the street, about 4 to 5 times a week. And I have no clue what I’m doing. Not only is the store well-​stocked, but the landscaping area has a lot going for itself. For the most part, employees are extremely friendly and look for opportunities to help you. There are a couple grumps, but they are not the majority. On many occasions I have found employees willing to spend time with me and share their knowledge. They genuinely seem interested in helping. Customer service is more important to me than anything, so I’m glad to shop at this particular Home Depot.

It’s my local neighborhood Home Depot! This one is busy on the weekends and you will be battling the parking lot to find a decent parking spot, be ready for war. I’m in here at least once a month for a project or something out of the garden shop. Typically the staff is very helpful but there is always one or two that won’t go out of their way to do anything. So if you run into that one person just ask the next one you see, odds are you’ll get what you need.

l. Good luck with getting someone to answer — 2. when they answer your brain is total mush from the annoying «wait music/​noise» — 3. when you get «a person» they place you on hold again for more wait noise — 4. then they come back after forever and need to verify «now what again did you need». 5. When you enter it’s either like Chucky Cheese with Reps 4 – 5 across killing you with artificial kindness… or walking into the black hole where no one exists. Have used this Home Depot 5 minutes from my home since forever… sorry guys… it’s just not worth it any longer. Have to hike a long ways to Lowes.

Today was a good day at Home Depot. It was like as if it was 7 years ago when customer service was really good to us …
We walked in and I automatically noticed the many representatives walking side by side with the customers. It was like as if in the commercials: they were talking, smiling, pointing here and there as one or both are nodding their heads and stroking imaginary wisdom-​beards. I had to look around to make sure there were no cameras rolling about. I mean, Home Depot personnel personally escorting their consumers and not simply pointing them to a ‘direction?’ — now that was something to write about. This used to be the policy years ago that had slowly but surely died — yet again, maybe kindness, along with chivalry, may not be dead after all.
We returned an item around 3 bucks (yay us!) and picked up about another 30 to 40 bucks for this trip, and we were very happy with our experience. I had a very bad experience with their Douglasville location, but I must say that Home Depot care team has stepped up to the plate — they have been calling my home concerning my previous complaint (which I unfortunately havent answered since I am at work,) and I feel like maybe — just maybe — my complaint had awaken this gentle giant and is finally manifesting to the beautiful beast that it should be through good customer service.
While we were walking around, and mind you, we only stayed for about 30 minutes, we were greeted happily by two representatives, and the third personnel actually was genuinely willing to help. His name is David around hardware working on Aug 19 around 7−9pm. A mild mannered man with salt and pepper disheveled hair (in a Home Depot manly man type of way) who, although was somewhat looking a bit tired, still managed a kind smile and offered if there was anything he can do as he was carrying about 2 or 3 merchandises in his hands that he was clearly on the way to putting back on the shelves — meaning, he was a bit busy — but he yet managed to throw a smile our way and asked if there was anything he can help us with.
We were simply looking for a nice and reasonably priced — ahem, get this — toilet plunger. Hahaha … there were no urgent incident in our home, but we just wanted one handy since we just moved and didnt have any. After about two minutes, we could not decide what to get and David was still putting up the aforementioned merchandises around us, and I asked if he can help. He quickly neatly stacked away the items and hurriedly walked to us. In just less than 3 minutes, he gave us his opinion and slightly awkwardly walked away after we decided on what is best based on his expert advise (I mean, who wouldnt walk away awkwardly after a nice professional talk about ‘toilet plungers’ for heaven’s sake?)
All in all, this was a wonderful trip. Like I have previously mentioned, we just recently moved in the area and still settling in our new place. We will be needing items here and there so we need a nice store to meet our needs, our wallets, and kindly in return, we shall pledge our business.
I had that one bad experience in another store and Home Depot has gone way beyond their scope of responsibilities trying to get in touch with me to correct what was wrong, and the ‘commercial-​like’ atmosphere we walked into today in this store restored my confidence and making this establishment my number 1 go to place (and I shall share the good news.)
Again, thank you David for taking a few minutes of your time to help us over something so minute and seemingly comical needs. I do understand that being in the customer service field is tiresome yet the simple fact that you were able to smile our way and offer a helping hand is something that cannot be bought by low prices and questionable services. (Uhm, can I throw in the current Publix vs Walmart hulabaloo that’s going on right now?) In lame terms, which would you prefer? Walmart’s low prices yet crappy and non-​existent services or Publix slightly higher prices yet stellar experience? I pick Publix anytime, and I hope that Home Depot will continue to work on the small things and become the next big thing.
All in all, a great experience and looking forward for some more. Remember the ancient Chinese saying that: a single grain of rice can tip a scale … (then again, was it Disney’s Mulan that said that thing?)

Much better than Midtown.
I live in Va-​Highlands and typically go to the HD on Ponce but I had to trek out to Cumberland due to that store having a certain item Midtown didn’t carry.
I was pleasantly surprised at the attentive and helpful efforts of the employees at this store. Paint, flooring and checkout. Contrast this with the often indifferent employees at the midtown store, and maybe I’m a little too easily impressed but either way — good job.

I used to shop at malls and cool boutiques… now I just spend all my money at the Home Depot.
This store is very conveniently located and close to my house, which comes in handy for the 4 trips I typically have to make to Home Depot for one little project. Trip 1 to ge what you think you needed, trip 2 to return what you bought and get what you actually needed, trip 3 to buy more of what you need and then trip 4 to return the stuff you bought too much of.
I have mixed feelings about the service at this Home Depot. Sometimes I get excellent help, other times the people at the store appear to be completely clueless. Case and point: I was looking for antimicrobial spray. The first person I asked directed me to disinfectant spray (not even remotely the same thing), the second person just told me they didn’t carry anything like that. I ended up researching a brand online and then went to their app, which tells you in which aisle something is… this is VERY VERY handy! So, I made trip 2 to the store. Just wished they would’ve been able to help me the first time.
Good or bad, I NEED Home Depot. So, regardless of level of customer service, I will be back… at least 4 times :)

So I ordered a washer /​dryer unit from Home Depot’s online shop about a week ago. When the unit arrived the delivery men brought it up to my apartment, slotted it into the tiny little crevice in my wall and then neglected to hook it up. (installation is part of the service they purport to provide). As it turns out, hooking up a washing machine manually is a huge pain in the ass, doubly so when you’re trying to work in a 30 square foot area … I reached out to customer service about getting the guys to come back and finish the installation but was told that «once they drop it off, they aren’t coming back. period» So much for «customer service». I wouldn’t order anything online from these guys in the future.

Since this Home Depot is located next to the corporate headquarters, I was kind of hoping it would be a «special» Home Depot with experimental prototypes or something to make it stand out from the rest of their stores. That wasn’t the case as it’s just like any other Home Depot.
Located near I-​285 and Paces Ferry Rd, this Home Depot was surprisingly busy when I visited during my weekday lunch break. I came looking for a bifold sliding door roller. As soon as I walked in, the greeter asked me if I needed help finding anything. I told him what I was looking for and he directed me towards aisle 15. I was able to find what I needed, but had questions, so I pressed the button in the aisle to ask for assistance.
Then I waited… and waited… and waited. An associate never came.
I walked around and tried to find someone. When I made it back to aisle 15, an associate had just rolled up to restock some shelves. He answered my questions and I was on my way. I did self check-​out and went back to work.
Busy parking lot so be careful.

IF YOU CAN EVER FIND A SALES PERSON… They are very helpful.
Since HD has cut staff to the bone the least they could do is develop an app which defines items by location by store so you can find what you need.
Come on guys you’re better than this… prove it

Maybe I’m just weird, but I love the way Home Depot smells. I do, really. The smell of fresh plywood just makes me want to build something. That being said, on to the review of the store.
Seeing as Home Depot is a chain, nothing extraordinary here, but I am a fan of the wide isles and well lit shopping space. It seems to me that the Home Depot has the edge on Lowe’s here, because it’s a bit dimmer and more crowded there.
The staff seemed helpful, but not too talkative. I like that.

We always receive excellent service at this Home Depot. The garden section is fantastic!