The Ritz-Carlton, Atlanta

Great weekend stay. Room perfect. Great views. Room service was excellent. I think the kids enjoyed it more than we did, and we really thought it was terrific. I’m a reward member and was not let down. We were upgraded without a problem. We walked to the Aquarium, the Ferris Wheel and Centennial Park. Also walked to church on Sunday. Perfect hotel, perfect location.

I booked through Expedia. So no issues with billing.
Service is good so far (first night) room is clean.
Couldn’t close the privacy blinds all the way, which was weird but the shear ones at least leave your bare buns from being exposed.
The pricing guide is right next to the honor bar snacks, so don’t think anything is free. This is a business after all.
There is supposedly a breakfast buffet tomorrow so let’s see how that goes, I don’t know exactly where to go for that, but I didn’t ask either… Breakfast is 6:30 to 11:30 JACKPOT.
The controls for the shower are slightly confusing but maybe I’m just a tard, turn the bigger knob to 1 o clock. Turn the smaller knob all the way to the right.

Every year to celebrate my husband’s birthday we stay at the Club floor at the Ritz. It is a perfect to spend a romantic weekend with your partner. They treat their customers like royalty, specially the personnel at the club lounge. They remembered us by name!!! They won’t allow your glass of champagne, wine or anything be All their food settings at the lounge are delicately presented and the quality is exceptional. My personal favorite is the Tea presentation. Although they also offer Champagne with Mimosas accoutrements at tea time, even St. Germain and fresh juices. empty before they get you a fresh glass. The rooms are lovely decoration and details like fruit baskets and chocolates in the room are great. Now I miss bonbons on my pillow every night!
We had some noisy neighbors but they stopped with their noise after 3am. They had a bachelorette group and those are always noisy…

The hotel was magnificent. Until my aunt and I got to our room, I moved the bedspread, and discovered that I had dirty sheets on the bed. Thank god I checked, or I would have probably needed to take a 6 hour long shower. The housekeeper who came and changed the sheets was disgusted as well, she’d been working there for years and told us how the newer employees just don’t care (obviously). Our room was comped (as if should have been), but it’s completely unacceptable to pay what you pay to stay there and have dirty sheets. The food was good there though, I will say that.

Came for sweetwater fest and enjoyed our stay. Liked this place better then the Westin year before.

This is my first stay at this Ritz Carlton Hotel. There was a convention in town and everyplace else was booked up and expensive turning this place into a deal! The rooms are very nice the location is excellent and the service is good. Really what else can you ask for. It might not be as Ritzy as other Ritz Carlton hotels but it’s still very nice and very high-​end. It compares well with the other tier one hotels located in downtown Atlanta. Again the location is great and next to the Peachtree Center Marta location. It is not a very far walk from the convention center. It’s very close to the Westin with lots of good restaurants all around to choose from. I would definitely put it on my list of places to check out in downtown Atlanta and then book again based on pricing and availability.

This is a super nice hotel in a not super nice part of Atlanta. I’ve stayed here the last few times I was in town, and have not been disappointed yet!
The staff is always very accommodating, and very friendly when you are checking in/​out and when you are asking questions. They have a nice lobby area, and all the rooms are clean and well kept.

i have been a merial rewards member for 10 years. I stay at marriots every month at least 3 – 10 days for busines. I have never been to a ritz carlton before so for this valentines weekend i wanted to surprise my wife and family at a prestigious hotel such as this. I type this as i am sitting i my room at the ritz.
Here is my review:
As I pulled up to the hotel, there is a 10 – 15 minute wait from the street to pull into the marriot valet. They had only 2 – 4 people working valet. It took another 5 minutes for the valet to come to my car as i pulled up. Early that day i called ahead of time to get a refrigerator in my room ready for us so we can put some groceries and milk for the kids. As I checked in our check in person named Rachel confirmed that the refrigerator was ready for us in the room. To my surprise as we enter our room there is no refrigerator waiting for us. The only refrigerator is the bar refrigerator with alcohol in which does not do me any good for my groceries. I then try to connect to the internet as I always do with my name and room number and that does not work. They sent an engineer up and he gives me a passcode to use since it didn’t work the traditional way.
they have 5 elevators and to my surprise it takes 5 – 10 minutes for elevators to come to my floor. i am only on the 5^th floor.
I tell the manager on duty my issues and she asks me how she can make it better and she offers me 5000 points which does not get any free stays at the lowest marriot hotel. I would not recommend this hotel at all.
their is a westin across the street that looks amazing and a residence inn a block away in which i may try or not.
Very disappointed in the service here.

this place is humungous and the steak house is unbelievable. Our server Jamal, has been so accommodating. Just make sure you have all night to eat– they take forever to serve u

I was so excited to stay here. It was my first time staying at such a fancy place, and I was ready to rock out with my… wait, what?! Anyways, the hotel itself did not disappoint. My room was nice, spacious, and quiet, and every evening there was a surprise treat in the lobby (the free fancy pants caramel corn won, hands down). The fitness center was deluxe, with a good amount of cardio and machines — although I would have preferred not to have to share the women’s locker room with a cockroach. Ick.
Now, my coworkers and I only booked here because we could fancy it up and get Marriott points at the same time. Although my friend has gold status with Marriott, the Ritz will only acknowledge the benefits that come with status reached through their rewards program. So, you earn the points and nights credit with their Marriott partnership, but you won’t get the usual room upgrades and access to the concierge lounge. The manager explained that in their eyes a Marriott is slumming it, and there’s no way a Marriott branded hotel can compete with the Ritz. Wow, thanks for shitting on my go-​to hotel, I’ll remember to stay elsewhere next time.

Hello job perks! Corporate travel rates are a beautiful thing when it comes to big cities. Night at the Ritz-​Carlton for work? Don’t mind if I do.
My only regret about my stay at the Ritz is that I went to dinner with one of my friends beforehand and didn’t get to check in earlier than basically bedtime to soak up all the swank. When I arrived, I was immediately greeted by the valet. Once I got in line to check in, I was in for a real treat. I am 99.9% sure that the woman driving a mid-​nineties Honda Civic with Cobb County plates was a hooker, and not the high class St. Regis kind. The concierge and security would not give her the room number of a guest until he called her up. This gave me a few minutes to chuckle and take in the lobby surroundings. It’s surprisingly modern compared to the Buckhead Ritz.
Once the hooker (?) gave up and went back to valet to repo her Civic, the concierge employee couldn’t have been any warmer or more welcoming. Everyone knows that the Ritz does customer service right, and she certainly did not disappoint. She told me all about the 24 hour spa and gym and I was instantly sad that I didn’t have more time to stay and play. I got the keys to my room and squealed with delight once I got in. Eight years living in Atlanta and I’d never been so lucky as to have high rise room with a view of my fair city before that night. The bedroom is appointed with very classic décor. The bed, its many pillows, and very high thread count Egyptian sheets were bliss.
My only complaint is that I had to check out at 7:00 am the next morning to make it to a meeting. Once again, service at the concierge and valet was top notch. Next time I am in Atlanta for business or pleasure, I will definitely be staying at this Ritz-​Carlton location. I’m a Buckhead girl through and through, but being downtown at this location was quite the welcome back to my former hometown.

Had a wonderful weekend stay here in November 2015. My flight arrived very early and I took the MARTA downtown (Peachtree Center station is about two blocks from the RC) and was at the hotel before 8:30. They had a room ready for me to check into when I got there, and I always find very early check-​ins like this are a tremendous luxury. I realize they’re subject to circumstance, but when a hotel can make it happen, it gives me a great vibe. My room was very plush and had a great use of space, with a comfy chair and ottoman making a nice reading nook in the bay window. The room was spotlessly clean and all the textiles and furniture were in great shape – no scuffs, tears, or spots. The only blemish was some slight peeling on the frame of the window treatment. There’s a separate vanity table outside the bathroom to give you a little extra space to get ready or to place your clutter out of the way. Had a great night’s sleep in the bed. Service was also terrific at the front desk; after I got to my room I took the ice bucket and went looking for ice and a housekeeper on the floor spotted me and insisted on getting the ice for me and bringing it to my room. When I came back to the room after lunch, there was a welcome bowl of dark chocolate-​covered peanuts with a greeting on the dresser. The Atlanta Grill cooks a wonderful steak and the lobby lounge is a very attractive spot for basic cocktails and just to chill, with very personable bartenders as you would expect. The location is, as mentioned, close to MARTA and about a ten-​minute walk to the aquarium/​Olympic park area/​World of Coke/​etc. There’s also wonderful Mexican a couple of doors down at Alma Cocina. I would say on the whole I actually enjoyed my stay at this RC overall better than the Buckhead location, though the latter does have the better lounge. If you’re a Triple-​A member, check weekend rates for good deals.

Very classic décor, inviting and warm. The lobby and bar area is very modern. The rooms décor needs some up date renovations but otherwise very nice hotel .
The service is always top notch, everyone helped make our weekend special. Checking in you receive complimentary champagne, they have an area in the lobby stocked with candy .
The room by jittery joes has amazing paintings that are a must see .
It was a great experience !

Just returned from Atlanta and a great stay at the Ritz. We checked in early but our room was ready and was located on the 12^th floor. We’ll get back to that in a minute or five. We arrived via driver and were promptly greeted by very friendly staff in a nice covered arrival area. Everyone working was friendly, energetic and helpful. After gathering our bags for we were ushered to the front desk where we were again greeted with friendly faces and a staff willing to help. Our room was ready early and we were taken up to the 12^th floor by a very friendly and professional bellhop.
Our room was clean, well kept and very nice. We were greeted with bottles of water and some delicious chocolates. We had a king bed and a nice work area and a standard bathroom with dressing area. While the hotel is older all furnishings were well kept, clean and in good condition. Our one and only complaint of the entire stay is the door gap. Our room had a nice gap that made noise travel with ease even with thick carpeting in the hallways.
We did leave our room several times over the time we stayed and each time our room was turned down and made up upon our return, a very nice change from the usual hotel stays.
Now back to our room, you maybe cautious of what room you get or ask for a specific view as our room was on the 12^th floor and had a great view of the offices located about 30 feet away. It should also be noted that you can see the people working in the office they can most likely see you as well so that is something to keep in mind. Since we only stayed in our room for a short while (mostly to change, sleep and shower) this was a non issue. If you are going to work out of your room or spend a romantic night/​day there we highly advise asking for a view without the ability for someone to watch you.
Lastly the gym. While many hotels say they have a gym but it really means they have two treadmills, an elliptical and a few free weights this gym was well equipped with men’s and ladies locker rooms, showers, steam rooms, lots of machines and treadmills. They gym was clean with towels and waters at each station and was quite underused for the 3 times I went in (like a private gym).

My husband and I decided to splurge and stay here Friday night for a little weekend getaway. Now, this is our first 5 star hotel stay and we’re the ones standing in the lobby in Walmart sandals hearing voices in our head saying «You don’t belong heeereee…» but the bellboy is saying «would you like some complimentary champagne?»! So, screw you, voices, we’re staying.
I purchased the bed & breakfast package which included breakfast for two at the grill, free wi-​fi and valet parking for $ 245 after tax. Since this breakfast was a $ 50 value (and actually worth it) this was a pretty sweet deal. After dinner and drinks at Lumen and a few other bonuses we spent around $ 300.
I’m not going to pretend that pictures of the self-​serve lobby candy bar weren’t a major factor in my decision-​making here. And it wasn’t there when we arrived around 8:30 pm! But, happily, it reappeared the next morning.
Dinner at lumen: amazing! separate review for that later, but the atmosphere is groovy and service is spectacular.
Check in was quick, valet parking was speedy and next thing we know we’re on the elevator to the 5^th floor! Even on this floor we had a nice view. The room felt super luxurious! There were yummy treats and mini bar goodies in the cabinet (we were tempted but didn’t want to go into debt this early in our marriage), a nice TV and desk areas.
The toiletries are really nice and the room is full of stuff you may need-​robes, hair dryer, iron, linens, cotton pads and so on. The shampoo/​conditioner/​lotion/​shower gel set sells in the giftshop for about as much as in international adoption fee so we definitely took the leftovers with us home, ’cause we’re classy like that.
After dinner we went back to the room, slept late and went down to Atlanta Grill for breakfast.
Complimentary 1pm checkout was nice and breakfast… don’t even get me started on breakfast. We both chose the buffet. What DIDN’T they have? Every individual item was solidly good even though it’s not made-​to-​order. Berries, nuts, granola, small pancakes with sauces and fresh whipped cream, sausage links & patties, bacon, grits, bagels, cream cheese and lox, pastries, and an omelet bar (yes, I tried ALL those things until I felt a little sick.) A few small dry pastries that are decent as well along with very good coffee and fresh-​squeezed orange juice… y’all, I don’t like the pulpy stuff, but this OJ was like a juicy fruity sip of heaven. Our server was very warm and attending and I would tell anyone who’s staying here to make sure they eat the breakfast! It’s nice that they don’t stop until 11am (at least on weekends) so we got to sleep late. My favorite was probably the fresh cream & pancakes, grits, and omelets.
The little «Extras» are part of what make this hotel stay so 5-​star-​amazing. Complimentary shoe-​shine service, the candy-​bar and infused water in the lobby, the complimentary champagne and water bottles… it’s all amazing.
As a result I have mixed feelings about the fact that this hotel subscribes to the habit of other hotels — charging you for «every little [useful] thing» in other areas. Use the business center computers for 15 minutes? $ 6. Print out your tickets to the aquarium (black and white)? $ 1.50. Wi-​fi: $ 10, or $ 20 for the «fast» speed, and parking is $ 38 (so it definitely makes sense to buy the package that includes them). We had a wonderful time but charging for stuff that may be standard at cheaper hotels makes it feel a bit scrooge-​y. It would make the hotel seem all that much more luxurious if those things were included — even if they ‘hid’ the charges in the total cost of the room, instead. It just seems like good service. With that said – this was a splurge weekend, and we didn’t mind too much.
Another odd thing was that there are no hand towels in the bathroom! Just towels and washcloths, and no place to hang them — except inside the shower. Would be nice to have a ring/​bar at the sink with towels to dry your hands after washing. We had trouble with our keycards not working in the morning and had to go down twice to get it fixed but the staff was quick and accommodating.
All in all, this was an amazing experience and 100% deserves 5 stars. I would love to stay here again for an anniversary or holiday; it’s definitely out of reach for us as an everyday stay but for $ 300, we got two gourmet meals and a gourmet night in Atlanta — pretty good if you ask me!

Wow, I am not a fan of Marriott so even though I am a Gold, I rarely stay at The Ritz.
I am changing this due to our amazing experience at the Ritz Club Level.
We have a gluten allergy which always makes travel difficult. We usually go directly to the Four Seasons… Now we have a second trusted brand, as long as we can get into the Club Level.
A special shout out to Mica and Erin there they are amazing!!!
One warning, we had a very different experience at the Atlanta Grill, they were clueless when it came to Gluten… Maybe just one bad server, but that’s one too many

Stayed for one night on a work trip. Very cool hotel. Wish I had time to checkout more of Atlanta and the sauna. Super nice employees. Somewhat smallish room, but still very upscale. I never stay in places at this caliber so it was very cool. My room had a complimentary shoe shine. There are bathrobes and an expresso machine.
My company had booked my room, but I received the invoice for later reimbursement. Was charged $ 75 extra as a preauthorized charge in case I stayed an additional day over the checkout time, but after calling them they said that would be removed so will wait to see.

Conveniently located downtown near tourist attractions and convention center, this is a good choice for a quick stay in Atlanta. The staff is the usual welcoming, well trained Ritz personnel.
The facility itself feels more like a Marriott than a Ritz. There is nothing particularly posh about the rooms or amenities.
The Atlanta Grill offers live jazz and a good spot for drinks, but there are better choices for food in the area.

Having been to other Ritzs’, this one is par for the course. The service is phenomenal
Overall the rooms are adequate, but there is very little to separate it from a Hilton or a Westin. Additionally, I put my shoes out for a complimentary shine and they were not picked up. There were extensive apologies, but I still went to the meeting with scuffed up shoes. That being said, the shoeshine administered the fact was boss.

Four stars only because of the extra staff around. Had they not been there, you could not tell you were in a Ritz Carlton but rather in any old hotel in any old city.
The only other minor things that made you feel as if you were in a Ritz were the gym, which had nice equipment, and the vegan /​vegetarian room service menu. Also inside the gym, the bathrooms were like mini spa area, with nice showering facilities, amenities and both a steam room and a sauna. The extensive vegan room service menu was much appreciated.
The room itself was totally blah despite supposedly getting an upgrade. The robe sash from the previous guest was still hanging on the bathroom door at arrival. How did cleaning not catch that one? The room itself had several noticeable dings and dents around it.
I was also prepared to purchase a Ritz mattress but it wasn’t really a standout for me. That had nothing to do with the stay at the Atlanta hotel though.
Great location when you need to be right downtown. And, loved the fact you could walk to the wonderful Mexican restaurant Alma next door without having to go outside.