The UPS Store

I went into the store, and was insolently advised in a condescending tone by, who I came to find out was the Franchise owner, a Mr. Walters, that I could not get onto the public computer, because he was using it. Furthermore, he did not want me to see his personal information on the desk top, so I offered to log him out to solve the problem, but he rudely told me no.
I asked to speak to the manager, so he pointed me towards his brother Ayon D. Walters, and then advised me that he was the store owner. After a mild dispute with the two horrible representation of a fortune 500 company, they advised me to get out of their store or they would call the police. I advised the two towering figures to do so for my protection, because Ayon D. Walters would not get out of my face, even after I asked him multiple times.
They treated me horribly, and I felt threatened by the two large men shouting in my face from less than a few inches away. At one point one of them had the audacity to ask me who I thought I was, where I replied «A Customer». I called the UPS customer service, and was handed over to another department, because the Customer Service Rep told me they don’t handle franchised complaints. I was told to call a number that was given to me by the rep, and they would take care of my complaint.
I called the number, and «surprisingly» only got a voice mail. I left a detailed message describing what transpired at one of their stores, and never received a call back. It has been over a week now. I will call them again. At the end of everything I just wanted to send a school book off, because I am a full time student and employee. I had an off day, and thought I would be able to just run into a supposed reputable establishment and quickly take care of my business. Instead, I felt threatened, and also treated like crap over an employee using a public computer. UPS Store located on 1227 Rockbridge Road suite 208 Stone Mountain, Georgia 30 087 you should be ashamed of calling yourselves anything besides «Horrible Boss’s».
In conclusion, I will never step foot into that sorry excuse for an establishment and I demand some form of apology from both of those UPS Employees!

You should purchase a mailbox here. I did.
I was originally going to purchase a Post Office box (for my business needs) but decided to get a mailbox here instead because your mailing address will be an actual street address instead of a PO Box. To me, it appears more professional than having a Post Office box.
That’s not the only reason I like this UPS Store. The guys that work there are extremely courteous. A couple of associates always greet me by name when I walk in to check my box. Not only that, but whenever I need to mail a letter or package, they always find the best (cheapest/​quickest) way for me to mail it. They also email you whenever you have a package.
The only thing I don’t like is they only give you 5 days to pick up a package that won’t fit in your box.

We had to get some forms notarized for our move and this was first location on the list the apostille office gave us. We gave them a call to make sure they had a notary there and were open, and they said yes. When we arrived we were promptly greeted. It’s a quaint size UPS store with the usual PO boxes, shipping supplies, cards and services offered throughout the UPS stores. We liked how we were able to arrive, go right in and come right out quickly to take care of other errands. Thank you!!! :)

So, my experience with this UPS store recently is that they like to nickel-​and-​dime you. I’ve been here twice recently to send return packages. When I asked if I could email them my return label so that they could print it out for me, which I have done at several other UPS stores in the past, they pointed me to the computer where I could use my credit card to log in for $ 2 and print it out myself (something I also have not previously encountered at UPS stores – using the computer did note require a charge). Kind of annoying. When I asked the employee why this store did it differently from other UPS stores, he put it off on his boss, and said that UPS stores are independently owned and therefore run differently. If this is true, I would think that UPS runs the risk of souring people to their brand if some places are run with customer unfriendly policies like this one. Oh well.

Sign posted that you are open at 9:00a.m. on Mondays. I was there at 9:10a.m. I know people have emergencies, or they are simply incompetent. UPS: either hire someone who has professional integrity to open the place on time, OR, hire two freaking people to man the store in case an emergency indeed DOES happen.