The UPS Store

You should avoid this store and go somewhere else. They are dishonest and will not compensate you if they damage your package.
I have never written a negative review about anyone in my life; I generally try to be an understanding person. But this experience was so bad, I feel I should share.
We shipped a computer (paid UPS Store to pack and insure it), and received it damaged. The store owner verbally accepted responsibility, and agreed to send necessary paperwork to UPS Corporate to process the insurance claim. He never sent the paperwork, kept claiming it must have gotten lost, etc, etc. This owner is highly adept at the run-​around! I eventually escalated to UPS Store corporate offices who continued to avoid processing our claim, even though they admitted on the phone and in emails that they were at fault. I spoke with three successive people who would sympathize with my experience, say they would get things moving, and then do nothing and avoid further phone calls from me. Very frustrating! We finally got resolution by personally tracking down a VP of the company and emailing the history to him. He was very dismayed by our experience and sent us a check. The whole process took seven months, and about 20 phone calls.
I should add that the check we received took days to clear our bank, which has never happened to us on other checks we received. Perhaps UPS Store is running low on cash, and that is why they avoid paying out any insurance claims, even when legitimate.

Excellent service. I emailed my documents to them, and they called me immediately to confirm the order. by the time I walked there the prints were ready for me to pick up.

I have no idea how this place is even open. I guess people will pay top dollar for a notary or something?
Not only is this store just as much of a time suck as the post office, but it’s WAY more expensive for the same service. Literally, the same service– today I went to send a package USPS media mail from the UPS store. They would have charged me almost $ 7. At the actual post office? About $ 2.50. I mean, I get that the store is marking things up, but a 250% markup? No– double no, actually, given that the post office is an 8 minute WALK away (and requires fewer parking gymnastics if you’re driving). A few years ago I looked into getting a PO Box here, and the price was over double the cost of a PO Box at the post office; plus, reading other reviews, it appears the store is crap at actually getting your mail into your PO Box anyhow.
Also, the people working at the counter never have a clue. They spend ages clicking away on the computer, trying to sort out a price.
The postal system in the US might be screwed, but damn– they’re still a thousand times better than these places. I still go occasionally when my company needs to me to mail something that’s pre-​paid, but would never waste my own time and money with them.

You will literally experience time s. l. o. w. d. o. w. n. here. Not that that’s a bad thing, but it’s just impressive in its slow time finesse. For instance, they actually fool with change when charging for copies. Let’s assume the young gentlemen makes a $ 22.00 /​hour based on productivity standards in non-​food related wages. Such time spent in/​around change would theoretically cost the company more money in the long run, no? Wouldn’t marketing and advertising strategy be better spent used in ‘perking the public,’ as in a neighborhood tree-​free paper copying campaign. Also saving us the headache of dealing with ‘change after QE.’

Absolutely unbelievable how inefficient this center is. Waited over 30 minutes in line with only 2 people ahead and subsequently several of us missed the last pick up time for the work week. Go to fedex instead.

There is never a wait here and the staff is efficient and super friendly. They validate parking if you park in the garage.

I live right by this store, and typically the only reason I go there is to drop off packages where the company is paying for return shipping. So now that you understand why I go in there so much even though I hate it every time, let me elaborate on their terrible customer service.
One time I went in there and there was nobody in the store except me, the male employee, and another woman (a customer or friend, couldn’t tell). The employee clearly knew I was standing there with a package, yet he continued to gossip with this other woman for literally 6 minutes. While I’m standing there. Waiting. They were having the most inane conversation, nothing to do with business.
Another time I went in there and got the snottiest attitude from a female employee. She acted like I should be an expert in shipping, and gave me condescending little tidbits of info like «everyone knows that.» Hello, I’m just here to ship a package real quick, spare me.
Today I rushed over to mail a package by 6:30pm (after looking up their hours on the UPS website to confirm). I got to the store at 6:24pm and the same guy who has ignored me in the past pretended he didn’t even see me standing at the door. Everything inside was locked up, with that gate around the register closed and sealed. Clearly he had closed the store by about 6:15pm. After he moved farther back in the store, he looked at me and I give him the «huh?» look and he mouths real big «WE’RE CLOSED.» I then point to my watch and he just walks away. Maybe if this was a bar or a tiny business that decided to go home early, I’d be like «Sure, no big deal.» But this is UPS. Punctuality and on-​time and things like that are supposed to be part of their business. If anything, I’d think they’d be open til 6:37pm.
Anyway, rude employees, unprofessional store, and overpriced services. I wish they’d leave so I’d be forced to walk another half mile to USPS.

Pop quiz, hotshot. You are out of town and get an offer on your house, but the hotel where you are staying lacks reasonable business services, such as faxing and printing. What are you going to do? What are you going to do?
Chances are good that there is no maniacal killer ready to blow up something if you cannot seem to get to a fax machine quickly, but if there is no alternative, you could find yourself in a bind — especially in this market, so you may want something, and want it fast. Enter the UPS Store.
What are you saying? You had no idea that the UPS Store offered this sort of service? Absolutely. Sure, they can ship your packages — they will even package them for you (and, if you are like me, they will do a better job). But they will also happily print for you, and fax for you too. They can send or receive.
Naturally, there is a fee. And it is not terribly cheap. Many hotels offer the «service» — something that costs next to nothing — for a highly inflated rate, much like phone service. But the UPS Store will do it for an only slightly inflated rate, and they do it with a smile. The hotel will do it too, but since you are already paying them, and they often charge more.
Parking is not abundant, but there are options — especially on the quasi-​residential streets behind the store. You can even run to a coffee shop or bakery in the area while you are waiting on your fax. Wins in abundance.

Pretty impressive, really.
I stopped in to make some color copies for the Ain’t Nothin but a Unilocal Thang flyers (ps, you coming? Total shill alert!
) and the two fine folks working here were super helpful. Turns out my graphic wasn’t exactly the right size I wanted, and the guy walked me through my options to make it work. After I thought through things, he was nice enough to open the graphic up on his computer and add a black border to make things look right. He printed out a sample, we both okay’ed it, and just 2 hours later I had 500 copies.
I should also note that this place was a hell of a lot cheaper than the FedEx/​Kinkos I’ve used before. They were apparently having some issues with their credit card machine and it seemed to take an inordinately long time to get out of there, but the folks were mighty friendly and I’m sure I’ll be back.

I ship expensive, fragile items often. For eons I used the US Postal Service. I know, I know… The waits and customer service at a post office are both equally atrocious. But I was assured that in the case of something breaking in shipment, it would be much easier to collect insurance from the postal service. I just don’t care anymore.
After the waits, unfriendliness, and up-​charges in shipping prices for «over-​sized» boxes which weren’t over-​sized, I’ve made the switch.
I can walk in and out of this location, on average in under 5 minutes. In addition to the quickness, the people there are friendly and competent. UPS also gives free tracking and delivery confirmation by email and they store your information on file so you don’t have to keep repeat anything on return visits. Oh and the pricing — When shipping parcels, UPS ⁹⁄₁₀ times is actually cheaper than USPS.
The Postal Service must make some changes immediately otherwise they will find themselves in a similar position to the US car manufacturers. I don’t know how this store stacks up to other UPS stores, but compared to a US Post Office, it’s a 10 star experience.

This has to the be the worst UPS Store on the planet. I have now had three encounters with the people here and they are rude and just plain stupid. They REFUSE to accept UPS account numbers to ship when they are a UPS store… Now I understand why they are doing this because they cannot make a «cut» of the profit to ship out that way but it’s zero work for them as well. My company uses another location for it’s P.O. Box and they are some of the most hospitable people I have ever met. They allow the same procedure of shipping with a UPS account as a common sense business practice. They are the closest UPS store to my house but I just won’t deal with them. If they would be people eager to receive business they would find me inside all the time as we urgently are sending out projects all the time. I would end up providing them profits in shipping for clients without corp. numbers, shipping supplies and other services they can provide. Everytime I am inside they are always being rude to the people in front of me in line as well, so if your shipping something and you live in Midtown, you have no hope! Goto FedEx. In fact, I don’t even trust them to take a prepared package, I goto the mailroom at One Atlantic Center now instead.