The UPS Store

I’m surprised by the other reviews because I am always impressed with these guys. Gene always takes great care. Everyone’s experience may be different but these guys have helped me out several times.

Highly discourage using this UPS location. The staff, including the manager Gene, are unprofessional, disrespectful, and inconsiderate. I recommend using any other location but this one.

Great location, ample parking, and professional staff. The tracking technology for UPS is really superior to FedEx, as is the pricing. Hard to beat this UPS store location in midtown/​highlands for your shipping needs.

I can’t get My driver to keep it real when it comes to making sure my package gets to me. Now tell me how much scenes this makes. My package has my address on the door label without my apartment on it but my info for My Ups has it. The package is scan and was left at a front door. The rental office did not have it, so what door was it scan at??? If it does not have a apartment # on it where is it scan to??? It seems to me the Driver help himself to my package cause he knows amazon will replace it. Why does the system don’t have a match or address does not match the name before it goes out??? The sad part was they tell you this on the phone like it’s OK. Well it’s not OK, when people are waiting for a package they have paid for.

The UPS store on Monroe Drive «lost» my package. Even though I was given a tracking number and paid over $ 50.00 for shipping, UPS says that the package never left the store, and was not received by the driver. When I tracked the package two days after shipping and realized that it was never entered into the system, I spoke to two different employees and was treated like I was the «bad guy». Finally spoke to James, the manager, who also provided terrible customer service. Was totally unconcerned and told me that «I’m not gonna lie, it’s happened before. When I asked him to review the security camera to determine what happened to the package (it’s a very small store), I was told that they do not have security cameras. What? In this day and age, who doesn’t have security? Why is UPS authorizing a franchise without security? After 2 weeks they have finally admitted that the package is gone forever and now I have to jump through hoops to substantiate what was in the package in order to receive their token $ 100.00 insurance payment. Ridiculous! In addition, during the investigation process, the intended receiver of the package was called several times and «interrogated» over the phone in a very aggressive and unprofessional way. I will NEVER trust UPS again.

The best customer service of any UPS store in Atlanta.
All computer processes; email, scan, copy, print.
Mailing anything, especially large packages is best here.

Maybe I’ve just been wildly unlucky, but my two trips here have both been slow as molasses.
On my first trip I just needed to drop off a package that was prepaid for. It should have taken 5 seconds, but the line was so long it took about 15 minutes. The guy was friendly and apologetic, so I just chalked it up to bad timing.
Then, today, I had to send a package and buy a mailer for it. The whole process (in which I had to fill out a form with my info… what?!) took over 10 minutes and it all just seemed unnecessary. Plus, it was $ 15 to send a package that contained two dresses. Yikes.
The post office might be a huge pain in my ass, but this UPS location doesn’t seem to be much better, sadly. Except for the one friendly employee.

Isn’t it nice when something is executed so well and flawlessly that you don’t even think about it?
The transaction just happens quickly, effortlessly and is always right.
I want to recognize these guys for getting the small details right over and over and over again without scalping me, making wait in line for interminable «breaks» and treating me courteously each time.
Not sexy and exciting — let’s keep it that way!

I switched from having a PO Box to the UPS Store several years and I’m glad I did.
One advantage of using UPS Store over a PO Box is the ability to receive packages from UPS and FedEx. This store, in particular, is great about contacting you if there’s a package waiting for you. If you have a lot of mail, they’re great about bundling it up. And I usually drop off my pre-​labeled packages here.
I can’t say enough about how great the guys are here. While I mostly use this location to receive mail and packages, the staff goes out of their way to make sure customers get the best customer service no matter what their need is. Most especially Patrick who genuinely cares about the customers and keeps the place running smoothly. You rock, Patrick!
I definitely recommend using this place for your package needs and as a better alternative to having a PO Box. And Patrick certainly makes this particular UPS Store location the best in town.

I give this place two thumb-Ups…ok, ok… I’m a dork but couldn’t help adding that to this review!
Anyways, i’m pretty impressed with the customer service at this location! I stopped by during lunch to mail off 16 packages for one of our clients for next day delivery. I didn’t have any pre-​packaged boxes or mailers with me and thought I could just get all the material at the UPS store and pack everything up there. To my surprise, the guy was super nice to box everything up for me and put all the pre-​made labels our client created on each box!
To top it off, he gave me a 10% discount for all the boxes that I had to buy as well as a coupon for additional discounts on my next visit! This UPS Store will definitely be my #1 choice to bring business to! Plus I love the locations since its across the street from Ansley Mall!
BTW…they are having a sale on all moving supplies… I think 20% off… ahem…Deanna J!!!