The UPS Store

I went into the store, and was insolently advised in a condescending tone by, who I came to find out was the Franchise owner, a Mr. Walters, that I could not get onto the public computer, because he was using it. Furthermore, he did not want me to see his personal information on the desk top, so I offered to log him out to solve the problem, but he rudely told me no.
I asked to speak to the manager, so he pointed me towards his brother Ayon D. Walters, and then advised me that he was the store owner. After a mild dispute with the two horrible representation of a fortune 500 company, they advised me to get out of their store or they would call the police. I advised the two towering figures to do so for my protection, because Ayon D. Walters would not get out of my face, even after I asked him multiple times.
They treated me horribly, and I felt threatened by the two large men shouting in my face from less than a few inches away. At one point one of them had the audacity to ask me who I thought I was, where I replied «A Customer». I called the UPS customer service, and was handed over to another department, because the Customer Service Rep told me they don’t handle franchised complaints. I was told to call a number that was given to me by the rep, and they would take care of my complaint.
I called the number, and «surprisingly» only got a voice mail. I left a detailed message describing what transpired at one of their stores, and never received a call back. It has been over a week now. I will call them again. At the end of everything I just wanted to send a school book off, because I am a full time student and employee. I had an off day, and thought I would be able to just run into a supposed reputable establishment and quickly take care of my business. Instead, I felt threatened, and also treated like crap over an employee using a public computer. UPS Store located on 1227 Rockbridge Road suite 208 Stone Mountain, Georgia 30 087 you should be ashamed of calling yourselves anything besides «Horrible Boss’s».
In conclusion, I will never step foot into that sorry excuse for an establishment and I demand some form of apology from both of those UPS Employees!

I purchased a padded envelope and US First Class Postage at this UPS Store. It NEVER arrived at daughter’s address (with a personal gift). UPS Store personnel claim they remember me and that they put padded envelope in OPEN orange bin OUTSIDE front of store. They claim NO responsibility but said USPS is responsible. BS… UPS personnel could have put the ENVELOPE in the secure blue USPS Mailbox next to OPEN bin (intended for large boxes). Envelope with gift was likely stolen. Thanks UPS Chastain Square for being so lazy and irresponsible with customers packages.

Store «policy» is gospel here; accommodating the customer is of no interest whatsoever. Specifically, this branch will only accept five boxes for shipment at a time. I arrived with six and was quoted their five-​box-​max policy. Service without a smile.
Fortunately, all the other Atlanta UPS branches I’ve gone to – and I ship a couple of times a week – actually do seem to wish to serve their customers, don’t have ridiculous quantity restrictions, and are pleasant to boot.

I’ve been using the UPS store gorgeous about 4 years and have always received great service! Everyone is always friendly. Great location and easy to find parking.