Verizon Wireless

Avoid this corporate location. They dont train their experts. Have had this problem ²⁄₃ of the time over an extended number of years. Was having dinner nearby and wife thought verizon could help with phone memory issue.
Expert only knew to 1. clean casche, 2. Buy new phone with more memory, and 3. and drastic option to go back to original settings. When i said to my wife lets trying moving some apps to sd card first, this verizon expert said you cant put apps on the sd card. (This is samsung so yes you can). She said it was mgr who said to reset, so i went over to mgr ashley who claimed she didnt work with this particular expert at all. Explained this to mgr,. But not first time have had problems with their lack of training to their experts. Go elsewhere, anywhere else

Stopped by again to see about a phone upgrade. Larry was very helpful and friendly. This is the first time I have had a good experience at Verizon. Been a customer for over 9 years total. I went to AT&T for 2 years after a bad customer service experience 4 years ago.

I want to start by saying we have been with Verizon wireless for 4 years now. We did the cheapo route with T-​Mobile and ATT and the crappy reception wasn’t worth it. So we pay more and get consitently good wireless reception no matter where we go or live. My husbands phone died 3 months ago. he’s been limping along using his work phone until our contract renewal came up this weekend. We walked into this store at 10am and were logged in and told there was one person ahead of us. I guess we were waiting 15 minutes or so. The store is nice and we looked around. Liz assisted us in deciding between staying with our current plan or going with the new one they have. When I expressed confusion, she pulled out a sheet and crunched the numbers on paper so we could see which deal worked best for us. My husband got a new Iphone 6s and we couldn’t be happier. On a side note, we left the store and realized the phone wasn’t letting my husband download apps. I called the store and Matt walked us through a hard restart that fixed whatever hang up the phone was having. Both Liz and Matt were excellent and patient from start to finish. Two thumbs WAY UP.

The wait was quite long for a Saturday morning, but thank goodness the service was fantastic. We worked with Ebony to activate a hotspot and she was so sweet! She explained the steps as she was activating our device and chatted with us. She patiently waited as we tested the device and made sure it worked– didn’t try to rush us at all (this probably explains the long wait). I removed one star for the long wait, the store was understaffed.
The store was surprisingly stylish– more like an electronics showroom than a phone store.

Stay away unless you like to wait for poor service and upcharges. The manager is no help at all. Total nonsense at this location.

The store had a super helpful staff– Monique helped me switch my network to Verizon, buy a new phone, and get it started within an hour! This has to be the most seamless experience I’ve had with any phone network in my 25 years on this planet. Big big deal. Verizon– Give Monique a raise! Based on the service at this store, I look forward to being a Verizon customer. I am also mainly writing this review because I noticed a couple of customers be pretty rude to the staff while I was in, and I think that was quite unfair.

Horrible sales representatives and horrible customer service.
I came into this store knowing exactly what kind of phone I wanted and why, after doing much research. I asked to upgrade and a sales representative asked me if I was sure I wanted this particular phone and specifically told me I shouldn’t get it without even asking me qualifying questions to determine what I even use my phone for.
Her reasoning, «You can’t get on Instagram.» I was disgusted. I don’t even use Instagram. No dialogue during the sale, no understanding their customers needs. Nothing. Just a bunch of young adults who need a job but couldn’t sell if their lives depended on it.
Needless to say, I didn’t purchase the phone at this store, I ordered online from customer service. They deserve the commission more than the reps in this store anyway.

Is 4 years too long to finally get a phone upgrade? I finally took the time and went in to grab a new one.
One line on our account is still an old skool non-​smartphone, so BRITTNEY let us know we could use my uncle’s upgrade to get the new iPhone + iPad mini for the same price of just the new iPhone on my upgrade. Totally went with the the double deal for the same price! I could put an iPad mini to good use. She also hooked us up with an extra discount.
Okay, so all sales associates could hook you up, I’m sure. Perhaps all or most sales associates could also tell you about the promotions for which you are eligible.
BUT what set BRITTNEY apart from the rest of the Verizon sales associates I’ve had in the past was her awesome personality and customer service. She took the time to talk to me about my lifestyle needs and didn’t try to get me the biggest, baddest phone out there. She was patient with my parents’ questions about the Edge (no contract) program vs. traditional (contract) program. There was no question my parents had that she did not answer. She even answered the same questions in different ways so that they could wrap their heads around the concept or idea! Amazing! BRITTNEY had meaningful suggestions that were customer-​centered and not centered around what she thought was best for the customer. My family and I left more than satisfied. She did all this in a way that wasn’t focused on leaving her good survey results or whatever. BRITTNEY’s hospitality and care likely comes from her great South Carolinian background. We were even escorted to the door.
I assume the people who have left poor reviews for this location have not asked specifically for BRITTNEY or did not happen to get her. If you are heading to this location, definitely ask specifically for BRITTNEY. She’s the BEST! I wish she sold cars, computers, and homes, too!!!

It has been a big mistake from the first place that we entered this place.
When I was in here last month for a vacation, I bought my younger sister a phone as a gift. Its a delayed birthday gift because its been 3 months since her birthday, I came up of an idea to buy a phone here and the phone was really good at first. I never imagined it to be that bad after a few weeks. My sister phoned me that the phone is started to act oddly and sometimes it runs out of battery fast, so there’s clearly a problem on it. But the real problem is, Verizon won’t uphold the warranty that they have given to the phone. Wow, is this really the kind of company that I used to admire over the years?
I am really disappointed on how they run things here. Bad as hell company!

Brittani, the assistant manager was awful. She was mean and rude. I couldn’t believe the way she spoke to me and I am not a sensitive person, I was in shock. I give the store one star because of the horrible experience with Brittani. However, after she was so unprofessional, I requested to work with a new employee and I was blessed to be able to work with Goose. Goose was EXCELLENT. He was knowledgable and professional. If you have to go to this store, request to work with Goose!

My experience during my last visit was much better compared to previous visits. In fact, the associate who helped me, Candice, was amazing.
It was time for me to upgrade my device, so I placed an order online and opted to pick it up in the store instead of having it mailed to my home address. I was paired with Candice to help with my upgdade. She knew her stuff, was super friendly and ultimately presented me with a better phone that I would be happy with for the duration of my contract… until it’s time for me to renew again.

I needed a new phone badly, and I found out I could upgrade already… it just happened to coincide with the release of iPhones. Since I was going to be charged $ 30 either way (gotta make that money since it’s so hard for them right), I decided not to order a phone and just come here… and actually get a new phone the day it comes out.
I rolled up to a line about 20 people long outside. It was like just past 9:30 and I was given a card where I was #46. Now because they spend so much time trying to upsell everyone on bullshit they don’t need, it took almost an hour to get inside. At least it was nice outside I guess.
It was incredibly stupid how long it was taking because you filled out this card beforehand with your name and number and checked which phone you wanted and if it was an upgrade or new account etc. I am not even kidding that the most time was spent on telling this guy no, I don’t want a car charger (actually I do but I’m not paying $ 30 for it when there’s the internet). No I don’t want a case, I got a bright ass yellow phone for a reason. No I don’t want an $ 80 charger for away from home. And no was not good enough since you know, with this phone having 4G capabilities, the battery will drain quicker. Where the hell am I going so far from home all the time? Jesus.
It was incredibly annoying. I mean give me a break, I was out overnight for about 12 hours later that night, never on WiFi, and my phone was still at 75% battery when I came home. Let’s compare that to the one I used to have, where I’d get to work, never use the phone, on my break 2 – 3 hours into the shift, where it’s been on WiFI, it’s at 80% and I did nothing. Scare tactics don’t sell me things and if five times no is a thing here, WHY? Pretty sure Verizon you make enough money off all the bullshit you put us through for just using the phones (see: no more unlimited data with this upgrade).
I did end up getting screen protectors just to make him shut up. «OH I’M SURE YOU’VE SEEN THE SPIDER WEB CRACKED SCREENS OF IPHONES» yeah great I’m sure a piece of plastic over the screen really stops that in most cases. And then of course I had to wait to have it put on but at least that guy was cool.
And let’s not forget that because the little tablet credit card scanner didn’t want to read my Discover card, he entered it and Discover denied it immediately, blocking my account. It wasn’t until hours later that they called to ask if it was me, and apparently Verizon does some shit that they don’t like and causes them to automatically suspend your account in the case of fraud, so really I would pay in cash if you could.

I’ve had two very positive experiences with this location. Both times, I was helped by TJ. He knows his stuff, and is very good about providing the help you need.
My first trip was a month ago, when I had a problem with the sim card on my Thunderbolt. I couldn’t use the automated service to activate my phone, and I couldn’t get customer care to help me find a resolution. I went into the store expecting to walk out in the same state, simply based on the review posted. I was pleasantly surprised by the immediate service, and the willingness to find a resolution to the problem. I was there for about 45 minutes, TJ worked tirelessly on my phone issue a large bulk of the time.
Finally, after several calls to customer service about activation and programming, he figured out the problem, and was able to resolve the issue. He explained to me the features, the plans, and the steps we needed to take in order to get the device working properly. 5 minutes after that, we were making test calls!
While working on my phone, he never got upset, frustrated, or annoyed with my series of questions. He seemed more interested in letting me know what was wrong, and the steps he was taking, so that I would know better how to resolve my own issues in the future.
I walked in today for my Xoom tablet, and he remembered me. One customer from a month and change ago, and he remembered. He asked how my Thunderbolt was doing, and asked how he could help today. My Xoom had an issue with loading the 3.1 update, and was stuck on the initial Motorola splash screen. I had tried every way I could find on-​line to reflash the device with a good OS, but was not successful. He asked if he could look at the device, and attempted many of the same things I had tried, and yielded the same results. In the event I had done something wrong before, I wanted him to try the resolution steps listed in his guide. After about 5 minutes, he agreed it was toast. So he started going through the process of getting me a warranty swap. He explained in detail what the next steps would be, and what I had to do in order to complete the transaction. Once again, wonderful customer service.
While at the store, there was a lady trying to use an upgrade to get a new phone. She did not seem to understand that the $ 50 mail-​in rebate could not be applied to accessories, and could not be waived for an instant rebate at the store. She got very upset, and told them she would go to AT&T. She would also mutter a few things under her breath about how much Verizon sucked, and how she should just get the phone for free. It’s corporate policy these days to issue refund debit cards. You can’t get a store to apply those credits instantly, no matter which carrier you go to. It was sad for me to see this woman over-​react, create a hostile environment for the VZW people, and know that she will probably complain to all her friends about how much the service at the store sucked, when she’s the one who wouldn’t listen when they told her that the credit can not be applied instantly.
THERE IS A STAR NEXT TO «FREE» WHICH USUALLY SAYS THE USER MUST PAY THE INITIAL PRICE, WHICH IS LATER REFUNDED VIA MAIL-​IN REBATE.
I’ll continue to go back to these guys for their help, which is greatly appreciated!

no stars (well i had to put one to be valid!) b/​c the customer service is not even existent. i love Verizon as a provider but not this location as a help/​customer service. the 1^st time i was dismissed at the door w/​o even getting past to a customer service agent (very cold guy!). the 2^nd time my mom went in for help and the guy said «water damage — nothing we can do. get a new phone.» thanks for nothing jerkbag! seriously — do they even care here? GO ELSEWHERE! you’re wasting your time here. it’s a «dead zone»! LOL

Terrible customer service here!
Since signing up as a new customer, I have been back to this store a few times for customer service related issues. 3 different employees I’ve had contact with COULD NOT have been LESS helpful. I was virtually dismissed from the store when the employee told me there was nothing they could/​would do to help me. I will not go back inside this store because it’s a total waste of my time.

THE PEOPLE WHO WORK AT THIS STORE SUCK!
I have been here three times, once when I first signed up and twice afterwards for phone issues (one was a battery, one was a dead phone). The second and third times really ruined my experience at this store and was ready to leave Verizon for the terrible customer service and bad attitudes.
Details: the second time was because my battery was malfunctioning — I was told I could either pay $ 40 bucks for a battery or upgrade early and get have half of my ‘new every two’ towards a phone ($ 50 dollar credit). What he meant to tell me was that if I *PAID $ 50* I could get a refurbished phone. Got an old battery off e-​bay (for $ 5 bucks), it has worked like a charm, don’t waste your money.
The third time was because the other phone in the account was broken and needed to be replaced. Only 1 month away from our ‘new every two’ upgrade, I’m RUDELY told by the lady that I need PAY $ 20 bucks to be eligible for the ‘new 2-​year contract price’. So, I have to pay you $ 20 bucks to get a $ 20 dollar phone as a replacement? And ALSO forfeit my $ 100 towards a new phone. And that the two phones on the contract are linked and CANNOT be upgraded separately?
I called in to Verizon, needless to say, she lied. Still stuck another month if I want that $ 100 bucks to an upgrade, but both phones can upgrade separately.
So know this, it’s THIS STORE. Not Verizon. So, if you have issues, don’t bother stopping in to this place, just call Verizon directly, they are so much nicer and knowledgeable about what the policies actually are.