Coach Factory Store

Great store, sometimes way too overcrowded but what can you expect?
There are often amazing deals here including 20−30% off your whole purchase so always watch out for those.
The staff is usually pretty friendly and attentive, ready to help you out (unless they’re completely slammed then it’s not really their fault).
If you like Coach and/​or know someone who loves it, this is the spot to get it. Way cheaper than paying full retail price!

So after not purchasing the display they tried to pass off as new, I picked out a different watch on that same day a month ago. Because I was already so annoyed at their little stunt with the first watch, I was so focused on checking the watch for signs of prior use that I didn’t realize they sold me one in a different color than I asked for! Ugh!
Needless to say, I had to make my way back from New York to exchange it for the correct watch. This updated review is on THIS experience, which I am glad to say, was LEAPS AND BOUNDS improved from the previous one. A sales rep named Christian was very friendly and helpful, and not at all pushy. I explained to him the issue, and he helped me to double check that they had the watch I wanted in stock without my even asking! Then, he helped us to find a wallet I was looking for. When I found out there was only one left with an imperfection, he offered a 10% discount on the product! What great customer service.
When we went to pay, we had an equally positive experience with our cashier, Michaela, who was super courteous and helpful!
Coach, you done redeemed yourself this time!