Coach Men’s Factory Store

I stopped by the Coach Men’s Factory to look for some belts for work. I was able to find some nice belts at a reasonable price. The staff was friendly and very helpful (great customer service).The store was clean and well maintained. I definitely would return if I need other Coach accessories.

Pretty nice stuff here. Got a cheap pair of kicks, original color, for $ 69. Cheapest we’ve seen anywhere so far so if course we bought. Also got a laptop shoulder bag for $ 120 (not too bad). Everything else was typical outlet price, or more expensive, so it helps to know general comparison prices around your home area first.
Service, on the other hand, was mixed. I was helped by two associates — one was extremely helpful and friendly, waiting nearby while I tried my kicks and attempting to help any time I looked a bit lost or hesitant. The other associate I contacted when I asked if there was another bag. Although there was nothing very negative to say, the associate was very curt and rarely smiled. This was the only reason this didn’t get a five star from me. Smile folks, smile. The number one rule in client services.

I came here for the opening day on Friday August 9^th, and was one of the first purchases in the store. I must say, I was very pleased with my experience, unlike the main Coach outlet across the street, which I dread going into.
The staff was very friendly and helped me through my entire sale. I was able to walk in, ask for a wallet, and get friendly and knowledgeable service. When checking out, the cashier was quick and neat.
The selection was very good, especially since Coach generally carries a very limited selection of mens items. I really was pleasantly surprised.
Overall an A+ start.

I’ve scored a lot of great deals here in the past 2 years and I couldn’t be happier. Their stock is good, at some point this location sees most of the items one would find on the online outlet. However, the reason I give this location 4 not 5 stars is due to one slightly unpleasant experience. I returned a few items that did not pair well to the looks I was trying to create and when I said return the associates were not thrilled. Other than that one time every transaction was great!