Sheraton Atlantic City Convention Center Hotel

Great place. SUPER comfy beds. Loved the gym and pool. Disliked that the jacuzzi was full most of the time. But other then that I had a great time. Will come back soon.

I loved their gym! The Miss. Americas’ displays were pretty cool.
3 stars because room service was SLOW…

Let’s start with the insane truth: our stay at this establishment was incredibly horrible. From the bell staff who blames customers to the manager of their restaurant Tun’s who instructs their workers to treat customers like idiots to, finally, the toilet paper in the elevator – this is a classless property.
Advice to the Sheraton: Just treat people with civility first and then work up to a semblance of decent management. That’s how far off you guys are. Your team couldn’t even pull itself together to be civil at times – they were too busy talking to each other with their backs to me.
What happened:
— Mohammed checked me it. He was very good. Professional, polite and did his job very well. I asked if they could hold my bags because we were early and the room was not ready. He said «Yes, the bell desk can take care of your cart.» which in front of the bell desk. I said great, let me just get my winter coat out of my luggage. I went over to the cart, opened my luggage and got my winter coat. All the while there were 5 bell men all chatting with each other, some with their back to me. None of them acknowledged my. When I returned in the early afternoon, the room was ready early. I get to the bell desk and again: 5 bell men standing around. One of them was literally in front of the desk with his back to me talking to a guy behind the desk. So I waited. The FARTHEST employee noticed me and asks if I need help. I said I needed my bags that were being held. He asked if I had a room number, I said yes but it was just assigned to me. He invited me to the storage room to identify my bags. They were not there. After a couple moments he brought me to the area behind the bell desk and there they were. One of the bell men who was chatting and ignoring me said, «You should really tell us your room number next time before you leave.» What? As if to say I should understand how THEY operate and come to THEM in the middle of their chatting? He was literally laying blame and ignorance on ME. Especially after their lackadaisical and public behavior??? And the ignorance and utter lack of logic doesn’t stop there: if ANY of them paid attention to their job they would have known that when I checked in my room wasn’t ready – how do you expect a customer to give their room number when the room isn’t even ready? The sheer audacity and plain ignorance in that moment is stupidly awkward for your company. Sheraton should be embarrassed.
— And then there was Tun’s (the restaurant.) This is even worse. After a 14-​hour day, me and my family come back to the room eager for food. It was 9:30p roughly. We ordered room service from Tun’s and the girl at the front desk said, «It’ll be right up.» So we waited. And waited. And waited. The kids started to resort to the just drinking the water in the room to quell their hunger. And we waited. Then my hungry kids fell asleep. It was over an hour. I call downstairs. The girl from Tun’s room service said, «He just left a short while ago. He should be there in 30 seconds.» And we waited. My wife was getting understandably agitated and decided to call downstairs herself. The girl at Tun’s room service says that they are very busy downstairs and that it would be ten minutes. And we wait agin. So my wife calls AGAIN. This time the girls at the desk told my wife that it should be there. My wife said, «I am standing in this room. There is no food here.» She said that twice. The girl talked to her manager. My wife can overhear their conversation and the manager tells the girl, «Tell them it will be there in 10 – 15 minutes. That’s what we tell everyone.» What? Before the girl can relay the message, my wife said, «No, no. You told me that it would be here ten minutes ago already.» At which point, after 1.5 hours (nearly midnight) we get our food. Mind you, to this point we’ve only received excuses and no apology. The poor guy who brought our food in was clearly having a tough time because of poor management. We refused to sign for the food. He gave a justifiable amount of pushback but eventually relented. I don’t know whose that young guys was but this was not his fault. There is clearly poor management at Tun’s. How DARE they treat my wife as if she’s an idiot and she can’t hear the conversation. Shameful. But wait, there’s more…
— The food was not just cold and inedible, it was wrong. They gave my wife grilled chicken instead of breaded chicken on her salad. Instead of two Arnold Palmers we received to unsweetened teas. There was supposed to be a special sauce with the calamari. And with the two glasses of water, one of them was covered with plastic and half empty while the other was not covered, full but with no ice. So not only were we hungry, the food was cold and not what we ordered. So I went down to complain to the manager. It was MIDNIGHT…
There are three more instances of incorrigible service but there is no more space. DO NOT GIVE THESE PEOPLE YOUR MONEY.

Positives perfect location to the convention center and shopping.
We were able to get an excellent price for the night
They allowed us early check-​in
Not so good
In room breakfast price $ 22 per person
Bathroom was missing towels and one bed look slept in we called room service and they were able to tidy the room.
Room service has a limited menu and is extremely overpriced food quality very poor.
Bedsheets very itchy and comforter had stains on the top cover.
Wallpaper peeling off the wall in bathroom. Drinking glasses in room had water ring stains at the bottom of them.
Carpeting had a large black splatter spot near the bathroom that looks like it has been there quite a while.
Adjoining restaurant has a 30 minute or more Waite time for lunch and dinner if there’s only two people.
easier to seat four or more people in the party.
Depending on the hour of the day traffic can be challenging.

People with negative reviews of this hotel must have never stayed in another AC hotel because THIS IS IT! I am telling you this is the place to stay. It’s a few blocks from Ballys/​Ceasars (easy walk) and it’s the only hotel that actually feels clean. I wasn’t grossed out at all. In AC. And it was pretty cheap!
I’ve stayed in a bunch of hotels here and this is the best one. Parking is the only annoying thing but it’s a problem that plagues all the other hotels too so don’t be hard on them about it.

Beautiful rooms. I stayed here with my boyfriend and his brother and his brothers fiancé for a Life In Color show… WE APOLOGIZE FOR THE MESS WE MAY HAVE MADE! But the staff were very friendly and didn’t get angry that we had just gotten back from a paint party. It’s within a great location of everything like shops, coffee, and food. I would stay here again for sure.

This stay turned out to be more than I expected. Convenient location to everything… close to outlets and casinos. You can’t go wrong with this hotel. Very nice atmosphere and the room was nice too. The only reason I give this hotel 4 stars is because they do blind side you with a $ 15 unexpected parking fee. Other than that it’s worth the stay. I would definitely stay again…

This is a nice convention center hotel, but the front desk staff aren’t especially friendly and there’s nothing special about the rooms. At least the place doesn’t choke of smoke and you can get room service (which is mediocre).

The best thing about this place is probably the bell guys. Very efficient, helpful, personable, informative and they go the extra mile. They helped me bring my heavy boxes to and from the AC Convention Center. Although they were MIA when I called for them to pick up from the ACCC, I spotted one and I ended up sharing the cart with another nice lady. The delivery and pick up are $ 10 each way, minus tip. And believe me, they deserve an extra tip.
As for everything else, although the hotel is big, and pretty impressive in their presentation. Probably a 4-​star hotel? But the front desk lady that checked is in was HORRIBLE! We checked in at around 3:30/4pm on Sept 29^th, to whoever had that shift, you need to be retrained in customer service.
Rooms were clean and beds were up to par. Housekeeping do quality work. There’s a Starbucks & convenience store that sells souvenir items and daily toiletries and other basic essentials. As usual, prices are high than outside of the hotel. Even ATM charges about the same as casino ones, at $ 4 per withdrawal. The other café that serves breakfast was good too, until I noticed a hair that suspiciously looked like armpit hair or God-​forbid, from other parts of the anonymity, in my egg white spinach omelette. The omelette itself was pretty good and I actually finished most of it before I noticed that damn hair. Oh well, I’m still alive.
A 4-​star hotel with a 3-​star rating. We stayed here because it was the most convenient to the convention center. A smart move on their part because they’re the only hotel closest to it. Brush up Sheraton.

Stayed here for a wedding that was also held here. Good place to stay if you are not interested in the casino and busy areas of AC.
This is probably the closest hotel to the outlets and convention center, and still not far from the boardwalk.
The rooms are OK, but very polite desk staff, bellhop, cleaning and valet services. Also enjoyed looking at the Ms America display/​paraphernalia.

If you’re staying in AC and don’t need to be at a casino, the AC Sheraton Convention Center Hotel is a really good choice.
This is a very clean, nice hotel, with very friendly & welcoming staff. The rooms are not lavish, but they are certainly clean, bright, and well decorated, and many have ocean/​water views. Rooms are certainly nicer than those at some of the casinos I’ve stayed at.
The prices at the Sheraton are quite a bit less than most of the casino hotels, and since you are smack dab in the middle of everything at the Sheraton, you can easily walk to the boardwalk, most other casinos, etc. Although I would NOT recommend doing any walking around downtown AC after dark.
The Sheraton has a decent pool with jacuzzi, and a nice clean, well-​maintained fitness center (are you listening, Harrah’s??).
If you’re thinking of shopping at the downtown outlets in AC it’s just a walk across the street, and the boardwalk is about 4 long blocks away. Very convenient. You can also self-​park in the large convention center garage across the street for $ 15, is staying at the hotel. It’s a bit of a walk to the hotel from that garage, but worth it.
I would certainly recommend this hotel to anyone wanting a convenient, nice, clean hotel in the heart of AC.

Literally just checked out at 10am this morning.
Pros: spacious room, soft bed, clean sheets. Room and bathrooms were really clean. At walking distance to most casinos. Hotel staff were nice and welcoming. FREE wifi (really slow but better then nothing). NO HIDDEN FEES just $ 50 deposit they refund at checkout.
Cons: Mirrors were extremely dirty that it took away from the great view we had. Now the main reason why I’m not giving this hotel 5 stars is the pool and jacuzzi. Yes! If pool and jacuzzi is a big factor for you as it was for me, DO NOT GO TO THIS HOTEL. In my 21years on this planet i never came across a pool like that, it was so DIRTY that it got oily on top. My husband got in it and he is still Itching with pimples coming out of all parts of his body and that was 2 days ago. I knew better no to even go near that pool after i looked at the the first time. On top of that it was SMALL and full no matter what time of the day you go.

Loved it. Especially the Bert Parks statue out front our girls and me had a blast with that. Check out video I made from our week

I will start off by saying the staff is helpful and hotel is okay just not for the price. we visited during a dance competition.
1.The elevators broke down constantly.
2. Parking is $ 15 per day.
3. We waited over an hr for a refrigerator that should’ve been in the room upon check in.
4. We stayed for 8 days, on day 6 we had a roach in our bathroom. We were moved to the 6^th floor and was given comp buffet breakfast that was nothing special/​no pancakes or French toast not a Buffett in my book.
5.the location is far from the boardwalk but easy to get to via jitty or car.
6. Dogs barking all hours of the day and night.
I might’ve been a happier customer if my party was offered something besides a Buffett breakfast because of a roach in our room.

My family stayed here 4 years in a row — my kids dance in competition.
The service is good. The price of the stay is good.
The price to park the car is high, especially if your staying in the hotel.

Very clean, nothing is out of date. A lot of weird Miss America décor and displays. Exceptional stay at a decent price. Walking distance from shopping and a short ride to the boardwalk. Staff was friendly and very helpful. I just wish it had a casino inside then it would have been perfect.

Hey Miss America! Looking good baby! Let me buy you something at the Tanger Outlets right outside your door.
During our stay here recently in Atlantic City we chose a room at the Sheraton which is located steps away from the terrific Tanger Outlets and a short walk to the Boardwalk, casinos, beach, restaurants, and across from the convention center and train station. AC Jitney service picks up right across the street. Very convenient.
I have to say that even though the Sheraton is not a casino hotel we really enjoyed staying here. The place itself has so many amenities, is very clean and well maintained with comfortable beds, nice rooms, free wifi, friendly attentive staff, and the dandy Tun Tavern is connected to it which is actually a brewery/​gastropub serving great craft beers.
If you’re a Miss America fan it’s the place to stay. There are pictures of the present and past pageant winners in each room, along the hallways, on the outside of the building, and a bit of a museum in the main lobby showcasing the outfits and memorabilia of this historic yearly event. It’s actually quite interesting to read about each one and their backgrounds along with what they did as reigning Miss America.
Oh, I did also enjoy the free breakfast buffet each morning along with use of the business center on the same floor. Did not have a chance to use the wonderful pool and well appointed fitness center, as we had so much to do in a short time! Maybe next visit I’ll fit them in.
Only drawback is the parking fee. You have to pay $ 15 a night to park there, which is a bit much. Good thing I won some cash at Bally’s which easily covered it for the two nights we stayed here. It’s the type of place to stay in AC if you don’t mind not being in a casino hotel and want a more laid back atmosphere to rest your head at night.

I don’t have to scroll through many more «bad» reviews to realize that they are all centered around the same point — too far from the gambling. Excuse me? You know that you made the reservation, right? You know that Google will tell you it is three blocks from the casinos, right? Also, it’s not that far by the way, but sure if you are going to get hammered while losing all your money, you probably should have stayed where you were gambling. Then you wouldn’t bring the smoke back to the non-​smoking spot, The Sheraton.
If you are here for a convention, you stay here. It’s clean, smoke-​free, the rooms are nice and they have room service, a bar inside the hotel and an attached tavern. There is an exercise room which has about 5 treadmills, free weights up to 50 lbs. and one universal machine. Not a real workout room, but it can get the job done while your friends are smoking and drinking and losing their mortgage payment.
The walk really isn’t that bad either. I was in town for a convention and walked back and forth, in bad weather, four or five times and never had a problem with it. About a ten minute walk and no one is ever on the streets in between at night. Although it’s desolate, it’s well lit because of all the stores so safety wasn’t a concern at all.
The parking is in the Convention Center, but there is a lot for the Sheraton because it’s cheaper. For ease of stay coming to a convention, you can’t do better. Like I said, if you want to gamble late, why are you staying here anyway? That’s on you or whoever made the reservation for you. Nope, that was you.

It’s a nice hotel. I’ve stayed here a bunch of times. The service is good. The rooms are nice. Not much to complain about.
If you’re in town for the convention center, it doesn’t get much more perfect. But most of us are not in Atlantic City for the convention center. Where there for the booze and gambling.
But the Sheriton keeps filling up because it’s like the cheap seats at a rock concert. 3 blocks from the strip is a long way to go with some alcohol in the system.
So yeah, I was being cheap and stayed off the strip because… Yeah, just because.

I have a long-​standing love affair with SPG resorts in general. I always admitted it.
Service is top-​notch, all the amenities, clean, spacious. Preferred guest level is quiet most of the times, rooms are comfy, and bathrobes along with complimentary water is a nice touch.
On a downside, I usually prefer newer hotels, and age shows a bit on this one — in bathroom fixtures and carpets, wear and tear taking over. Also, luck of complimentary breakfast and social hour I so used to played a role in downgrading review by 1 star.
Parking — self-​park at convention center, or valet upfront. 10min walk to the casinos and boardwalk, straight thru Tanger outlets — nice shopping.
Free wi-​fi in the lobby, paid in the rooms.
Gym is nice and clean.
Overall, it is a good, solid hotel.